The room was spacious and clean. I especially liked the built in bidet toilet bowl... very good feature. Breakfast was good, had a very wide spread of food to choose from for elderly travellers like myself and for my grandchildren. There were good facilities like kids playroom and outdoor swimming pool although we did not have time to make use of it.

The two-knob taps in the bathroom can be improved. Halal option breakfast lacks variety and would suggest to include variety for vegetarian.

Gods location, nice service and lots of nice facilities. The hotel is a little old, but well maintained.

For such a nice hotel, the breakfast is a bit lousy and one could expect a bit better quality of the food. The aircon in the room does not really dry the air. You have a constant feeling of a damp/wet atmosphere.

Great breakfast selection, friendly staff especially the concierge staff to arrange the Ubus to the airport and helping us load our luggage onto the bus. XEI xei ni

The extra charges for using the squash court and using the table tennis table. The bathrooms were a little dated and needed a walk in shower rather than only a bath tub. Plenty of space to properly refurbish the dated rooms too.

Beautiful hotel. Really large room with two king size beds in. Beautiful pool, really good sized gym that was well equipped. Good sauna Amazing choice at breakfast. Excellent that it has free parking for guests Polite staff

The pillows on the beds weren’t very comfortable (but that is personal taste) The evening buffet is fairly expensive at 1000 Taiwanese dollars per person.

The early check-in, room size and location. The concierge staff especially Adam Sun and Karen Lai so patient and helped us to find a fantastic tour of Sun moon Lake. The tour was the highlight of our stay in Taichung. The staff at the breakfast venue were lovely and accommodating. They didn't rush us out like other hotels we stayed in.

It was hard to book the restaurant on site and not alot of choices for drinks at the bar.

There are a wide variety of choices to suit everyone. I like how big the dining room is so it doesn’t make you feel crowded at all even when it is busy. Service is really good and staffs are polite.

It would be good if the restaurant can introduce some yam cha dishes for breakfast.

We loved the hotel. 1. It had a good location. 2. The resort was great for families. 3. Breakfast was included and it was wodnerful! 4. The pool was lovely, outdoors. 5. The gym was adequate. 6. The room was lovely, cozy and clean.

I did not like that the hotel pool and kid center was closed mid day. We waited for our room, and it would have been great to get in the pool while waiting.

Great location walkable to many places Gym is proper

Pool closes from 12 to 2 pm is disappointing, and it seems way too long during prime swimming hours Two single beds pushed together with one blanket covering it was weird but ok The mattresses were firm!

Great service from every single staff! They all go the extra mile to help.

Bad wifi and long line to get to the elevator each morning around check out time. Location isn’t as convenient even though it’s right next to the bus stop. Bad traffic to get into the front door for delivery and pick up/drop off services.

overall facility was great.

The check-out can be improved, we were going to use a different card for the payment, the staff did not even ask before charging the payment to our deposite card and cannot do a reverse.