Great welcome.. every member of staff we had dealings with were friendly, helpful and polite. Perfect spot to visit the town and views of the river. Room was fab... great decoration. Lots of room. Clean and lovely, generous teamaking facilities. Soft fluffy towels. Firm, comfy bed. View of the river very special.

No parking but car park only 5 min walk to a public car park costing £12 for up to a week. Kitchen closed due to the busy festival we were there to attend so couldn't eat at pub but loads of choice nearby. No shower just a very luxurious bath with handheld shower head.

The breakfast was tasty and satisfying. The location by the river was fabulous and the beautiful view from our room one of the best we've experienced.

The welcome at reception was a bit underwhelming. To be fair, we understand the staff member was part time and still learning. The bathroom door would not shut properly and needs planing or sanding along the top. Rain-type showers are very trendy nowadays but cubicles never seem capable of preventing water splashing out on to the floor. Our window boxes needed some tlc: fresh plants and some weeding.

Nice clean room. Very friendly helpful staff. Good central location

The room was too hot. Had to open a window. This caused noise, which was no fault of the Hotel. Thanks to storm babette the area was flooded and their were pumps in use in the streets below.

We booked the suite on the top floor and it was amazing !!!!! The bath was an amazing bonus !!!! The room was so clean apart from a dead spider which we got rid of. There was no hairdryer which was an issue for my girlfriend and if I’m being picky , some biscuits with the teas and coffees would have been nice , but really can’t complain , amazing place and so peaceful and quiet

It was a bit warm , thank god for the fan in the room , but you’d expect it to be warm on the top floor .

Welcoming staff, very helpful. Good food and choice of menu . We had our evening meal and breakfast there .

Our room was big , well decorated , lovely shower , had all the facilities we needed. There was a noise coming from the kitchen extractor fan . Could hear it through the closed window . It’s a small pub so they can’t change this . Location was good , it’s on the river front . No car park - 3 parking bays outside the pub, but on-road parking near the pub is available .

Have stayed at The Swan Hotel before. Staff friendly. Great location. Room No. 4 was comfortable, modern bathroom. Breakfast was a large full English Breakfast. Very nice. Parking can be a bit iffy, but Owner Luke very helpful in that respect. Would recommend.

Advised staff Room 4 could do with full length mirror so you can check yourself before exiting room.

Enjoyed our stay. Good location overlooking the river, Nice inside bar/restaurant and seating outside. Comfortable room with very nice bathroom. Friendly staff and tasty food. Had lunch, dinner and breakfast and it was good value for money. The dog also enjoyed his stay.

No car park. Parked in a car park about 5 minute walk away (not a problem for us). £2 for 4 hours and £2 for overnight (4pm til 8am)

Position of hotel, alongside the river. Room was clean and comfortable

Bathroom was poor layout, very small basin. Room was not cleaned or replenishes after first night. Waited for dinner with 'we are short of a shed, not taking any orders for 45mins' Poor breakfast, no orange, continental choice, not what I expected The staff seemed to have no manager, later and unorganized

The staff are great. Quality of the food and beer very good. Location could not be better. We stayed in the attic. Very comfortable large bed.

Parking can be an issue. When there wasn't room to park we parked at the rugby club free. It's a short flat walk away. There's another pay to park lot as well.

Young staff efficient and friendly; good fish & chips but menu rather limited; en-suite room recently refurbished - could do with a stool/chair in the bathroom although luckily I can still touch my toes (to dry them).

The woman, who appeared to be in charge, the following morning should try and be a little friendlier. It’s a shame that parking isn’t a little easier - street parking found about a 5 minute walk away.