Very convenient, easy to get to and reasonably straightforward to check in and out. Room was warm with a suplimental heater and the view was pleasently green.

Tried to get the breakfast deal/voucher in the morning, but staff were missing and barrier grill was down - so I just left and got breakfast at the next services. Check-in was OK but a bit surly and impatient - they remote piloted me on the screen and then finished it off for me once it didn't really need my input (I guess they get a lot of people who do it slowly or ask for help). I tried to engage but they seem to want to minimise interactions. Bathroom floor seal was crumbling and looked unhygienic, seat/pullout under the window was so stained that it looked like it had been exhumed.

The staff were brilliant and very friendly especially Timea the lovely cleaner, who went above and beyond to look after us. I would go as far to say she could run the place single handed. Timea was the only member of staff that was there constantly helping with reloaded the room key to trying to check us in, and the cleaning she does is excellent. She deserves a medal. She honestly made our stay easy and hassle free. Thank you Timea the ( cleaner)

Reception staff hardly there

Bed was comfortable, bathroom clean and location better than we expected when the shortcut off the motorway to get off the motorway was explained to us. We arrived early and wanted to check early but there was nobody on Reception at 2.30pm so we had to take our bags with us when we headed off to Upton - the long way round. Found out about the alternative route when we checked in later that evening which saved about 30 mins on our journey!

See above

Bathroom was clean but looking a little shabby. Hot tap didn't turn off easily and bath panel was not in great condition. In the corridor the door was held open with a wedge which my husband took out as it is against fire regulations to keep a fire door open unless its on a magnet linked to the alarm. This was a concern for him as a retired firefighter of 32 years service. The wedge was there again next day and he removed it again. The reception wasn't manned to report it as we left.

Very friendly staff, when we arrived after 10 at night. The staff fulfilled our previously sent in request for a high chair for our little one to help feed him in the morning. Room was basic and dated, however perfectly clean and comfortable. Also the room was quiet (for a service station), despite the heat using the fan meant we could keep the windows shut. Was a perfect stopover hotel to break up our journey.

Unfortunately the card machine was not working in the morning when we tried to buy the breakfast vouchers (for discounted food credit in the service station).

It was a quick no fuss stopover. The food hall next door had good choices. The room was fine and surprisingly quiet considering it's next to a motorway. Dog friendly. We would recommend and definately stay again.

It was a bit warm. The windows could have a fanlight or way of getting a bit more ventilation in hot weather.

We needed a cheapish stop over for a long car journey and this exceeded expectations, the little touches like toiletries, chocolates and decent sized mugs just made it lovely. The food voucher they do is a bargain and it really is dog friendly unlike other dog friendly places weve been to. The man on reception at check in was brilliant and so helpful. I would defo go again if i ever was around this part of the country

It had a large room with a good sized bathroom, bigger than usual.

even with the heating on and window closed it was cold and sounded like the window was open, although the noise was not so much traffic, just people coming and going. At check in they should explain how to leave to head south on the motorway.

Room was clean and spacious.

We used an Uber taxi to get to Upton. However, the GPS does not recognise the private road that acts as a short cut over the M5 meaning the cost is excessively high. By walking 5 minutes to the Air Ambulance, where the private road is recognised, brought the cost down to half. Worth informing guests of this

The facilities were good and the staff helpful. The room was clean and comfortable and refreshment provision slightly better than equivalent competitors.

On site facilities at the services are limited and access from the motorway to anywhere requires driving a long distance to the next motorway exit. It's a shame there isn't an access that doesn't require using the motorway.