The breakfast had a wide variety of high quality options of food and drink and all prepared to very high standard. Locally sourced butchers sausages were my favourite. The spa facilities were excellent as were the spa staff, incredible star card of customer service. The room was immaculately clean and furnished to a very high design standard. The staff were very warm and friendly and accommodated the few requests we made. The value for money compared to many of the larger chains around the country was incredible - a perfect little gem of a family run hotel. Would definitely recommend and will be returning in the future. Thank you to all of the team for making our stay incredibly special.

Nothing.

Whilst on holiday, my Dad was rushed to Worcestershire Royal Hospital thus our stay at the Bank House was unplanned/unexpected. Thanks to the glowing reviews on Tripadviser, and on looking at the hotel's website, we booked for one night which was then extended by two further nights until he was discharged. We were all very stressed and anxious but as soon as we checked in to the hotel, we felt 'cared for'. The reception staff were kind, considerate, readily accommodated Mum's mobility needs, and were just totally lovely. Indeed everyone at the hotel were brilliant. We were all blown away by how welcoming they made us feel; nothing was too much trouble. In terms of the facilities, rooms, restaurant, parking .... 5 stars! Breakfast is delicious. And I highly recommend their ravioli. Yummy. THANK YOU to everyone at the Bank House Hotel. You will never truly know how much difference you made when things were looking gloomy. As a footnote Dad is recovering pretty well and is sad that his family had a fabulous extension to the holiday which he paid for and didn't experience himself!

Very friendly staff, everyone. It was clean. Room facilities were generally good and clean. TV sound was distorted and not too clear. See below for more comments.

Food value was very poor. The celebration meal on Friday night was good but was very poor value. It did not live up to the billing. Breakfast was even poorer value. £14.95 for a cup of tea, one very small pastry and no muesli on offer. Very, very poor value. That offer needs a rapid review. The bed was all worn through on one side and sagged, not very comfortable.

The location is excellent. The spa and indoor pool allows for a relaxing break. We eat at the hotel and the there was a good range of dishes. We have an electric car and the hotel has 3 charging points which was excellent news. Across the road there is a lovely centre called The Fold, with a coffee shop, craft outlets, plant/garden centre and a great nature trail ideal for families. The hotel is ideally placed to explore, Worcester, Tewkesbury, Malvern, Upton-on-Severn and Hereford.

Can't think of anything. We enjoyed it immensely.👍

We stayed here for 2 nights in the family room, and I am overall satisfied. The room was clean, comfortable and big enough for the 3 of us. I appreciated the tea making facilities, the breakfast was brilliant and I really like the interior and style of the Hotel. We did not make use of the spa facilities, so i cannot comment on that, but overall nice experience.

The child bed needs a bit of WD40, as it was squeaking with every move. Please consider adding toilet brush as a staple to your bathrooms.

Really enjoyed our stay, the staff were helpful rooms small but clean and had everything we needed. Pool area was better than expected, and the bar was relaxing, couldn't fault the breakfast. We had a great time except for one problem . What we didn't like.

Unfortunately three times in the night and early hours (3 am)we were woken up by alarms going off no expectations, didn't know if we should stay in room and ignore or run for our lives, I don't sleep well at best of times ,so I did find this annoying, but I'm sure it doesn't happen often so I would return, cos the good things outwayed the bad.

The room was quiet, very comfortable and well equipped. Very pleasant view from the window and no noise from other guests. The room was very neatly laid out with plenty of tea/ coffee and milk available each day. The room and bathroom was very clean. All the staff were very pleasant and helpful. Restaurant staff were very attentive without rushing you to finish your food. They were quick to serve you and check things were OK. The garden room is lovely and the food excellent.

The mattress was a bit out of shape on one side so I just moved to the other side of the bed. Not a big problem for me.

location was important to us as halfway stop between Devon and North Wales. The room on ground floor just beyond reception was large,comfy, and clean . Car parking is very convenient. Very good buffet breakfast.

when we stayed in 2023 there was a chef from India cooking the most marvellous food and the restaurant service was great - in fact the food was so good we extended our stay for another night. This year unfortunately there was just the usual type of boring ‘gastro pub’ menu at inflated prices and some serving staff who seemed very careless - water poured over table,thick tomato flavoured jus spilt over husband’s light trousers, coffee slopped into saucer. The restaurant area is lovely and perhaps staff were new so that this was ‘just a bad day at the office’.

Cleanliness. It looked recently refurbished and not a shabby or old/tired looking hotel , like some BW Lovely garden area Friendly staff Quick response from Maintenance for problem with bath tap

Hot water tap for bath/shower very stiff and didn’t turn freely. It did need a new valve according to the Maintenance man. struggled to adjust temperature in meantime Could hear TV, hair dryers etc from neighbouring room Beer pumps not working in Sportsbar for 2 x nights

Lovely staff. Food was top notch. Location beautiful. We had an issue with our bed but it was quickly resolved

First room, bed was broken. I was told that the beds are in the process of being replaced but seriously 209 needs doing now. A good bed can make up for many shortcomings. Bedside lamps would be good rather than one very bright light over the top of the bed and all sockets were in the opposite wall. This is nitpicking though.