Large sized bedroom with iron and ironing board. Comfy bed. Extremely dog friendly. Lovely little residents lounge which is a nice touch. Food delicious-one of the best Greene King restaurant's. Location perfect for all attractions.

Nose level in room- being in the centre I expected some noise but don't stay here if you want a lay in as noise levels would prevent this- we stayed three days and were woken before 7am by either road sweeper, bin lorries or scaffolding-even on Easter Sunday! The cold tap in our room had warm water coming out no matter how long you ran the tap.

Lovely hotel in the centre of the city, overlooking the cathedral. Breakfast was fantastic, and as always, they gave my small dog a sausage breakfast. Their communication was excellent, and ensured we had a ground floor room due to mobility issues. Staff are so friendly. It may be a bit dated for some, but it's really comfortable. Bed was so comfy, and TV reception was great (had some dodgy receptions in other hotels). Free Wifi excellent. Evening meal at the pub was lovely, and it's so great that they have a small number of tables where dogs are allowed so you can have your meals without leaving them behind. We have stayed a few times and will continue to stay there.

Staff were so helpful, and even gave us a ground floor room when they saw we had a doggy pushchair. which was so appreciated. Room was very comfy and had everything you needed for a relaxed stay. Reception on the tele was a bit dodgy on BBC1 though. Breakfast was lovely with a great choice. We loved the sausage and water they provided for our dog. Separate room for us to eat breakfast because of the dog which was fine as it's important we eat together as a family. Evening meal was great - Greene King so always good food. Right in the heart of Worcester, opposite the cathedral and by the city shops. Have stayed before and will stay again. Thanks to everyone for a great stay.

The TV reception needs attention but not a deal breaker.

It’s a perfect location the staff were all so helpful and polite couldn’t do enough for you which was wonderful the Rooms are very dated it’s a shame as bathroom lets the room down a little it’s all very clean but needs updating the meals were beautiful and very good value for money but the breakfast was a little disappointing the continental part of it was leaking a regular refill at times so had to ask for things but was the only fault really

Bathrooms need updating and the continental part of the breakfast was a little bit of a let down

The location and most of the breakfast. The jugs of iced water included in the breakfast buffet.

The room was a bit tired with the hangers for clothes in a strange place ( on the bathroom door instead of on the wall next to the shelves). The avocado on toast for breakfast was really terrible, as it had been prepared in advance and the toast was soggy and cold instead of hot and crisp, and the yolks of both poached eggs were hard instead of running over the avocado. Everything else was very nice.

I found the staff extremely friendly. They were able to store my luggage for a few hours prior to check in and were very careful to ensure that my stay would be a comfortable one. The hotel is full of character and has a bar and restaurant attached. For my purposes it ticked all the boxes and I will stay there again. The location could not be better being on the historic and beautiful Friar Street and very close to the Cathedral

Nothing really. Some may feel that the hotel could do with some modernisation, I suppose. But that doesn't bother me. The room was basic but comfortable. You get what you pay for, after all.

Location was fabulous. Breakfast was amazing Bed comfortable and shower was great. A real bonus was Debbie who worked on both reception and served our breakfast. She is an asset to the hotel she was so welcoming and friendly just what tyou need when you have been travelling a long time. She was just the same the next morning at breakfast. Really made our stay very enjoyable.

The hotel itself is in need of a makeover it's clean but really outdated I get it has to stay in character but it just needs a lick of paint and new carpets and furniture.

Food and service exceptional throughout. Breakfast/dining room and bar area very well presented and comfortably furnished. Staff very pleasant and obliging.

Upstairs in the accommodation itself there is an obvious need for refurbishment with decor, fixtures and fittings in need of some attention. Our allocated room was rather cramped for a double and would be more acceptable as a single room particularly for a stay of more than two nights which was the case for us. Overall this did not detract from our holiday.

This is I think the fifth or sixth time I have stayed at this hotel so it is my residence of choice in Worcester, A small but comfortable room with an excellent view onto the historic Friar Street. a very fulsome breakfast which came as part of the deal and it is also good for evening meals (extra). Location is close to the Cathedral and shopping centre. Staff always very friendly and helpful.

Not a lot really. It is a bit of a distance from the rail station but that wasn't a major hindrance.

Great central location, well informed by reception when booking in, what's going on, where to go etc... The website states car park at NCP Car park is two minutes away, it is, literally. It's right next door to the hotel. Good choice at breakfast. Meals in the bar are excellent and fairly good value for money. Rooms are clean and, if you keep the windows shut, quiet. Curtains do keep a lot of light out too.

Stood in the bar waiting to be served, staff walked past me 4 or 5 times and said nothing, until I stopped one of them snd asked to be served. Only then was I informed the bar doesn't actually open for another 15 minutes. Breakfast is good but the poached eggs are not soft (had them twice, so did my partner) on both occasions, the yoke was hard. The room was warm but very noisy if I opened the windows. BUT... Let's face it, if that's all my problems where, it's not too bad is it???