The location is great! And the building is incredible. The greeting on the reception was friendly and efficient. The room itself was comfortable,clean and warm with a modern en-suite bathroom. Although we couldn’t get the tv to work it made a change to listen to quality DAB radio in the room.

We had booked for breakfast but we decided to cancel because we had a few issues with our evening meal. The staff seemed to be under considerable pressure as the warm weather made the outside eating area fairly busy.

Excellent location. Room spacious and comfortable. Bathroom beautifully decorated with nice toiletries, and a helpful mirror light for finding your way during the night. Staff very friendly and welcoming Limited dining menu, but it was very convenient to be able to eat at the hotel in the evening. The food was good and well priced.

Car park not particularly easy to access, and insufficient spaces for the number of rooms. Our room was in an adjacent building, accessed via an external staircase which was not adequately lit at night (there was a sensor light but it went off too quickly) One of the bedside lamps was not bright enough to read by

Excellent service from the deputy manager. Good atmosphere, good bar. Not a huge variety on the dinner menu, but food was of good quality and well-presented. Room was as described, clean and comfortable, the DAB radio is a nice little touch. Modern bathroom, strong shower and nice lighting. Bed comfy and level. Might sound a minor point, but head lower than legs due to an old, squashed mattress is always a digestive nightmare through the night. Overall, I would recommend, does lots of things well. Great location if you're attending a show at the Rose Theatre.

Small car park used by non-residents. Plenty of cheap public parking nearby, but still would have preferred not to be hauling luggage around town centre.

This is a nice historic building sensitively converted into a hotel. The room was spacious and characterful, comfy bed (although see next paragraph), nice bathroom with everything functioning well, good supply of tea and coffee-making equipment. Although it is on the high street, double glazing and thick curtains kept out the traffic noise. Breakfast was good and breakfast room was light and pleasant. Service was excellent.

The floor of the room sloped quite severely, as one might expect in an old timber-framed building, but the bed didn't have to slope too... a couple of wooden blocks would level it up easily. As it was, my wife woke up several times in the night with nearly rolling out of bed.

lovely big and quite room, lounge and bar great, staff very helpful and friendly,lovely breakfast would stay again though

loved the room size but it was very dusty lamps ,picture frames etc floor needed hovering as there were what was like stones on the carpet which were sticking in my feet I did ask the manager and he was great and got it hoovered the next day, toilet wasn't cleaned very well either didn't mention this to staff I have worked in hotels myself and the room was great but the cleaning wasn't the best in our room sorry to say might be a new cleaner? the rest of the hotel was spotless

From the time we got there to the time we left, we were made to feel part of the family. We decided on a last minute get away and stumbled across the Tudor house. We had to wait for the room but we were given a free drink in the bar while we waited. The breakfast, which has been so openly slated in other reviews, was super. Ok the beans could have been hotter but I’m not going to lose sleep over beans. One major highlight has to be how friendly and professional James was. He was attentive, and we had a fabulous chat with him about the history of the hotel. We stay in a lot of hotels, for both work and pleasure and this is definitely in the ‘would stay again’ bucket!!

The car park does seem to be used by literally anyone so no guarantee that you’ll be able to get a space.

The room was in the Gazebo rather than the Hotel but was really large. The bed was comfortable and the toiletries were great. Breakfast was very good with excellent choices. Staff were helpful and checking in was no problem

Downside of the room was that the bathroom was really small. Also whoever had the room above us were heavy on their feet and the ceiling/their floor was really creaky and so the noise disturbed us getting to sleep and when they got up in the morning. Would expect that in the old Hotel but not in the Gazebo

Recently refurbished room which was beautiful. We stayed in a deluxe room ( number 6) £164.. Bathroom was lovely with robes, slippers, toiletries etc. The lavender room spray was a nice touch. Nespresso machine was provided plus speciality teas. Comfy large bed. The hotel is perfectly situated. James was our perfect host. He was absolutely charming and made us very welcome throughout our stay.

No fridge!. We had to turn the radiator on, the room was cold when we entered. Our biggest gripe was tthat the barman refused to serve us when we arrived back at the hotel around 11 pm. There were two parties of people in the bar with glasses full. We explained that we were residents but he refused. At £164 per night I don't think this is acceptable, especially when there wasn't a fridge with mini bar in the room.

Lovely Decor, breakfast delicious, staff friendly, central location. Very comfortable large bed and spacious room with seating area. Free parking and Wi-Fi. Staff accommodating with choice of rooms for our next stay.

Very creaky floors above, we could hear every step and could also hear the tv from the room above (we stayed on the ground floor of the annexe across the car park). The extractor fan was not working in the bathroom, so the mirror steamed up, and there was black mould on the tile grout in the shower (reported to staff). Very small en-suite.

The hotel staff went out of their way to ensure we had a great experience - they were friendly, attentive and accommodating at all times, even when under pressure. The building itself is wonderful, with its eye-catching staircase, old oak beams and comfortable seating and ambient lighting throughout. The dinner menu was understated, but by no means bland - the starters and mains were full of flavour - fresh food cooked to a high standard.

Only very minor gripes - breakfast was delayed on account of an unexpected number of guests wanting breakfast (who hadn’t booked apparently) and there was a leaky coffee machine in the bedroom. The overhead lighting in the bedroom was quite bright - recommend installing a dimmer switch, or another table lamp.