The room was incredibly clean, with a comfortable queen size bed, nice shower with a rain head as well as a handheld shower. It was really easy to cast to the TV, the parking was smooth and we never had to wait more than a couple minutes for the elevator. The food at the restaurant was especially good, with the included breakfast option being a menu of at least a dozen different options (so nice to be served with real plates and silverware versus going to a buffet with paper and plastic dishware)

Nothing really!

The facilities were clean, and amenities were plentiful. The location was perfect - not in the heart of the hospital, so you never really leave the medical setting (if you're in Rochester for medical visits, which we were), but not so far out you have to drive to appointments. The shuttle service was extremely convenient, and there were restaurants within walking distance. The value was great!

We had a small technical glitch trying to access Chromecast, but it was fixed within 24 hours. Honestly, my only real complaint was parking. I feel like, if you have to pay for parking, there should be ample parking available. There were two nights we went exploring and came back after 9pm, and there were no parking spaces available. We parked in what was clearly not a parking space, we weren't the only ones.

I like the common spaces for stay during day overall the space to stay outside at the backyard. Free shuttle to Mayo Clinic was very helpful, if you go the many days you can save a lot of money using it.

Breakfast is not included and also the restaurant is very basic and has limited time for serving. Swing pool is cool but always full of kids splashing.

The airiness of the place! Very clean environment! We stayed at Even Hotel for a 5-day medical procedure at St Mary's Hospital. Very conveniently located

The last day we were there it took until late afternoon for our room to be cleaned. We did not receive clean washcloths nor a bath mat. But we were leaving the next morning so it was ok.

Didn't eat breakfast. Were short of time for an appointment at Mayo plus didn't like the $14 surcharge.

Check in person gave us the wrong room number so my husband had to go back down to find out our room. Checking out there was only one person and we needed to get to my appointment. The man complaining about something about his room because there was a wedding kept repeating himself... The person in charge kept repeating that she'd talk to her manager. I finally tossed our room keys at her so we could get our print out. This is not the usual way I would check out of a nicer hotel. Your receptionists need more training!!!!!!! Only one chair in the room on which to sit. There were two of us needing a seat and we didn't take kindly to the gray ball for a seat.

The staff was nice and the suite was beautiful. It was right by the Mayo Clinic and it was easy to locate the parking lot. We had the breakfast and the dinner which were both pretty decent. I love the avocado toast. The housekeeping staff was really nice! We would be back again for our next appointment.

The hot tub seemed a bit dirty

Very nice, clean and detailed room. The yoga tools were very nice, even if I didn't have the opportunity to use them. Staff very nice and helpful. Great position for St Mary's clinic, but only 15 minutes walking from downtown.

The breakfast is minimal, with just one plate allowed from the ground floor restaurant, and not the classical all-you-can-eat buffet breakfast

Very close to Mayo Clinic Mary Bright building. I came for a surgery and it was convenient to stay at this hotel. New facility. Very clean. Friendly people at reception. Nick was very helpful with changing room for me (I wanted to be on the high level). Great every day cleaning. Good breakfast

Nothing. They're works great.

The whole city of Rochester is beautiful, and this hotel is just another gem it has to offer. Clean, clean, clean! Friendly staff. Comfy bed. Beautiful facilities. Starbucks in the lobby. Canadian Honker down the street. This hotel provides you with everything you need and more with convenient location and beautiful building.

everything was great except the ice machines. just terrible.

the ice machines need to be replaced. they are neither large enough nor functional. especially on warm days with clear plastic cups. shouldn’t have taken a hospitality consultant to figure that one out for you. - jason girard, horn|girard hospitality consulting