Breakfast was great and a good variety. Rooms were very spacious and the bed was nice. The beach is a very nice place and the pools are great. The evening fire show was nice to watch. The staff in general was all very helpful and friendly.

The lack of parking ( why do we have to park outside in a unsecured place ) as it was vacation if you moved your car after 2 pm you would return to zero secured parking and have to stop outside. The Spa ( now running separately from the hotel ) has lost the plot again. Before my daughter and wife told go together all of a sudden they don’t allow kids. Outside showers have very poor water pressure / water. Ice cream sales very inconsistent when it comes to timing And that just made them loose money. In room dining has very little options and is VERY over priced. The steak served in the downstairs restaurant is really not a “good “ experience. It’s edible but by far not up to standard.

I recently stayed in one of the refurbished rooms and was pleasantly surprised—spacious, cozy, and truly worth every ringgit. The beach and pool area were impressively clean, making it a perfect spot to relax and unwind. What really stood out was the newly decorated restaurant—it has a sleek modern Japanese vibe, and dining there with the stunning South China Sea as a backdrop was simply delightful. Although the lobby is still under renovation, it didn’t affect my stay at all. The staff were incredibly helpful, even assisting us with our luggage, and the spacious parking area made things so convenient. Location-wise, it’s a gem—just a short drive from some great local eateries. I was torn between staying here or another famous hotel somewhere near Teluk Cempedak, but I’m glad I chose this place. For the value, comfort, and experience, it was hands down the better choice.

The lobby is currently undergoing renovation until August (according to the friendly staff), but honestly, it didn’t bother me at all—everything else during my stay was absolutely superb.

Generally the room is clean, the staff is superb. Nonetheless the guests who come with kids made noises especially during late evening which make it frustrating. But I would say Swiss garden itself including the staff are very helpful especially the front desk. They even provided me a plastic chair that I requested which ease my sis to move into the bathroom

The guests with kids- perhaps Swiss can impose a rule in such a way to educate the guests and the kids not to make noises during night time. Kids are overly excited and made noises by running around and shouting at the corridor which is quite irritating

We ate roti canai and nasi lemak just at some nearby stall just a walking distance away from the front entrance, it was great. My kids enjoy playing at the pools, we are having a great moment at the private Berserah Beach compound, building sand castle, enjoying the splashing wave of the sea, night time there is a fire show which is the best and only show for half an hour started at 830pm on the beach. The rooms are clean, spacious and comfortable. Night time we choose to go out to pampered ourselves with local seafood.. PAK SU seafood restaurant (6mins drive from the hotel). their crab paste in a crab shell is a MUST TRY item which are really delicious and special with affordable price (around RM20 per piece , we order 4 pieces for 5 of us). total bill about RM200++ with 1kg of steam fresh Crab, 4 pieces of Crab paste, rice, tasty lala soup, big grouper fish, 3 huge coconuts drinks..

Unfortunately when we check in, the reception told me that my breakfast for 3 days 2 night wasn't included, unable to enjoy those nice hotel breakfast. ATV are available with some fees(is not comfortable for us coz is too noisy and the smell of the machine are really breaking the enjoyable environment). we are not staying in sea view room area. coz we booked it last minute, our room are facing car park area with some major construction going on in front of the the main entrance lobby (seems like going to complete in 1-2 months from now, luckily after 9pm all construction stop and no more noise going on).

We truly enjoyed our stay at the hotel! The room was spotless, everything felt brand new, and the stunning sea view made our stay even more memorable. The staff were extremely friendly and helpful, always greeting us with a smile. Overall, it was a comfortable and pleasant experience that exceeded our expectations.

On our first morning, we were surprised to find a queue for breakfast. It wasn’t a major issue, but it was a bit unexpected considering how well everything else was managed. Later we found out that some things were under renovation, which explained the temporary inconvenience.

Despite the ongoing construction at the lobby, which is the heart of the hotel, I appreciated the courtesy of being informed in advance at the time of booking. The staff were very friendly and welcoming. After a long drive, the refreshing face towel given at check-in was a thoughtful touch. Throughout our stay, the staff continued to check in on us, asking for feedback and offering further assistance, which made us feel well taken care of. The beach and pool area were lovely, with fun slides that the kids really enjoyed. The playroom was impressive — it featured a mini theater and plenty of toys and books to keep the little ones occupied. Overall, it was a great family-friendly stay with wonderful service despite the renovation works.

One area for improvement would be assistance during rainy weather. It would be helpful to have someone on standby at the parking area to assist guests getting to their cars while it’s raining, especially for families with children or elderly guests.

My recent stay was truly memorable, made even better by a complimentary upgrade from the Premier Room to the Executive Suite. The suite offered a fantastic view and was both spacious and comfortable — a lovely surprise that set the tone for the rest of my trip. One moment that truly touched me happened during breakfast. While there was a long queue at the egg station, the chef noticed an elderly guest waiting patiently. With great respect and care, the chef kindly invited the senior guest to skip the line and personally assisted with the order. It was a thoughtful gesture that speaks volumes about the hotel's values and staff training. Kudos to the chef for the excellent food and even better heart. Small actions like this make a big difference.

The rooms were exceptionally clean. The crib we requested came with hot sheets which is nice so we know it’s clean Beach was so clean and safe for kids A lot of activities for families to enjoy in the resort Swimming pool is well maintained Although the place was under renovation, they didn’t compromise on cleanliness and convenience

The balcony roof has birds living in them so when they walk, the dried poop falls all over. Housekeeping doesn’t clean the balcony daily Since it’s a kid friendly resort, the rooms should be equipped with eg small stool for kids to climb and brush teeth No nearby convenience store Fire show was a bit dangerous, cause of the wind the fire sticks were flying in the wrong direction. They also were throwing it to each other and the crowd was right behind and close so it wasn’t a good idea

The beach is nearby, food is great, room is clean and comfy, and all staff are friendly and accomodating. Kiddie pool is knee-deep which is great for small kids. Adult pool is 1.5m deep which is quite deep for average asian adults and teens. Would be better if can lower the water level a bit. Breakfast is ok but can further improve, perhaps change the spread on alternate days. There was party and band until past midnight to welcome the new year. The fireshow and fireworks are awesome.

The only thing difficult is that the Blossom Chinese Food options cannot be ordered thru in-room service, and cannot order also thru phone. It is a hassle to go down the Blossom restaurant to order it physically for take away, and they cannot bring it up to the room (you have to wait there and pickup the food yourself). It would be easier to include the chinese food options for in-room service.

We never been down every time visiting swiss kuantan! On our recent stay, there was a major renovation at the lobby yet from the luggage service to the room check in all was done perfectly. We did request for items from the housekeeping and within a few minutes it came to us without any delay. Not only that perhaps a few phone Calls from Ms.Shima who works at the back office checking upon us for any assistance needed and as if all were ok. Thanks again to the staff shima, your support means a lot. A small drawback will be the kids pool, as there’s a mold on the splash pool area. It’s quiet dangerous as it could lead to kids to slip and fall therefor a proper cleaning would be needed especially at that area.