Initially, I was supposed to stay at a Courtyard Marriott…A friend booked for me while I was having phone difficulties, she accidentally booked the wrong night so I paid a small fee to rebook, however when I got to the hotel … soaking wet… after dragging my luggage through the rain, and waiting 10 minutes because they were ‘short staffed’ … they refused to honor my new reservation, and told me I needed to cancel, then re-book. I decided wasn’t doing anything other than cancel.. then drove 2 blocks down to Holiday Inn Express after booking. Unfortunately, I booked right at midnight and it bumped me to the following morning for check in. I didn’t discover this until I got there, but instead of rudely turning me away, the 2 *very handsome* gentlemen and the woman they were very patiently training went out of their way to not only honor my room for the time I arrived… they upgraded me at no charge because of my poor experience at the Courtyard Marriott... and probably soaking welt clothes/luggage. 🤣 I couldn’t have gotten a better nights sleep. Someone there is a professional snacker, they had a pretty good variety of sweet/salty/sour treats! I will never stay anywhere else if the need arises again! Thank you again Holiday Inn Express - Landmark Blvd / Addison, Texas Sincerely… a previously exhausted and frustrated nurse/dancer/fitness instructor/model - explains the photo… 🤣 whom had been teaching and working all day, and was OVER IT ALL. 😍💙

Nothing… nothing at all.

The staff are very nice. In the lobby are lot of places to chill, there ar two computers to use. The rooms are clean and has a big tv, a fridge and a coffee machine. There is also a pool area. And a great breakfast buffet.

The pool is direct next to the parking area. It would be nice to separate the view with plants.

The staff were extremely nice and helpful. Every morning we were greeted upon entering the breakfast area.

The air conditioner made very loud noises all week. The toilet wouldn’t flush. They sent the maintenance man in to fix it while we were gone. He fixed it for the time being. Then later that night it broke again and maintenance was off for the weekend. The nice lady at the counter did offer us another room for the night but unfortunately it wasn’t worth packing all of our stuff up and moving on our last night there.

Big lobby with 2 computer stations. Good and rich breakfast. Good wifi. Good beds. Good size of room and bathroom.

The pool area was directly next to the parking lot. It would be nicer if the view from the pool area to the parking lot could be shaded with plants.

The staff was fantastic and very helpful.

There was a weird smell at first in the room and bathroom… it did go away. Also, we didn’t leave until 12:45PM Saturday, but had expected maid Service and that didn’t happen. Possibly that was our fault, but we did pass the maid and she was very nice. She was cleaning the room next to ours. It all worked out.. we got extra towel. Everyone was nice.

I like the clean mess of the property and the staff were very friendly.

I didn’t like the smell that was coming out the washer. I didn’t like that when it rains I couldn’t go outside to smoke.

I was pleasantly surprised at how clean the hotel was. I know how housekeeping typically cleans only the areas people see or touches the most, but I go back and clean it myself. I went through that room with disinfectant wipes and did not have hardly anything on it. This is the first time this has happened. The beds were comfortable. Facilities were modern and updated. This by far exceeded my expectations.

No dislikes noted

The property was very clean and very tidied up . Customer service was pretty good and helped when needed . Location is perfect as everything is pretty close .

Everything was perfect .

The cleanliness of the facility was my biggest concern I loved it and the staff was cool

Maybe the shade for the window, just a tad bit hard to pull down to block out the light

Breakfast was very good

Check in person was young and I would assume inexperienced. She seemed to mumble and was inarticulate in her interaction w/ customers. That seems a training issue