Staff were exceptional in their service, gave great recommendations for -hammams, hairdressers, etc. Diana the resident cat and her carer were both very endearing. She’s a very royal cat and fits the place well. Hotel smells amazing and is very welcoming and soothing on the senses. The evening entertainment-singing was great. Staff are very friendly and greet guests individually. The onsite mini farm producing fresh organic herbs, oranges, olive oil etc used in the cooking is truly exceptional.

As it’s low season the beach was very quiet but uncared for in some parts. Glass bottles and rubbish was dumped near the private beach, although the sandy part was clean. The hotel land is vast with hens onsite but their cages were small and could easily be expanded. The food variety was limited for vegetarians- more variety of small dishes, mezze style of different cuisines, would be welcomed.

I enjoyed my stay at this hotel - lovely hotel with good sized rooms , nice spa and great location to visit many sites . The staff are all amazingly hospitable at this hotel and always assist with a smile . Thanks to the front desk staff who were all always helpful especially Nizar , Besma and Wessam . The concierge and staff at the gates were also always ready to assist . Khalid and Anis at breakfast were very kind, looked after us well and informed us about the local Tunisian breakfast . The onsite Tunisian and Mediterranean restaurants we tried were also good . There was an issue initially with being allowed to wear the burkini at the spa but that matter was kindly resolved - Thank you.

No major issues . Breakfast options/presentation could be better but overall a decent selection .

The Residence Tunis is hands down one of the best places I've ever stayed. The hotel is stunning — beautiful architecture, peaceful vibes, and right by the sea. The rooms are super comfortable and stylish, with great views and all the little luxury touches. The staff is incredible: friendly, helpful, and genuinely welcoming. The food is also delicious (don’t miss the Tunisian dishes). It's the perfect spot to relax and recharge. Whether you're here for a romantic escape or just some serious chill time, this place nails it. Can’t recommend it enough! 5 stars all the way.

Nothing

The most comfortable hotel bed I have ever slept in. Beautiful facilities, room was very clean, hotel has direct beach access. Spa was a bit expensive but offered great value for money. Most of the staff speak english, which is very helpful for tourists, and they are very friendly and helpful.

This may be because I travelled during low season but I found the breakfast buffet limited, the Tunisian restaurant is closed most of the day, the rest of the restaurants are closed between 3pm and dinner which forced us to leave the hotel in search of a late lunch.

Okay, this place is fantastic. Beautiful hotel both inside and outside, great SPA, the breakfast is just amazing, they have everything you might want. The hotel is also super clean, the room cleaning is being done everyday and they also check it once or twice more during the day while bringing fresh fruits and water. Also, the local restaurant is very delicious, very much recommended. High class service, and nice live music on the weekends at the lobby bar. If you order a car via Bolt app. Waiting time 3 minutes. Taxi to Carthage: 15-20 minutes, 5 euros. Taxi to Tunis: 25-30 minutes, 7 euros. Taxi to the airport: 20-25 minutes, 7 euros.

Sometimes there was toooo much service. Everyone around tried to be helpful and supportive, but at some moments it felt a little annoying. Even though every each person at the team was really nice and smily.

Excellent hotel. Stayed a couple nights as a female solo traveler and I felt very safe and looked after. Hotel was clean, staff were friendly and attentive. Very nice pool, very large rooms, which were quiet - I also liked the spa area.

This hotel was pretty perfect for me, fitness centre needs a bit of an update as well as lobby food menu. However, the Tunisian restaurant was really good.

This hotel was one of the best I have ever stayed in, far exceeding all our expectations. We have been telling everyone to go since our return. The decor throughout is so thoughtful and beautifully maintained, from the grand entrance hall with the lovely pots, to the turtle pool beneath the bedrooms, the pool bar with flowing foliage wrapped around by the giant pool and the luscious gardens we had not expected but loved exploring with our little boy, watching the rabbits and chickens. We loved walking around very early when the gardeners were already out trimming and pruning and the security guards were in place but still ready with a smile and greeting. Everyone was kind, helpful and thoughtful. The best thing was that they seemed genuine and relaxed, rather than the forced service with a smile you can get in some places. Anis, Raina and Faycel were particular gems but whatever you asked was responded to with such ease. The Spa is insane. A real highlight to have a Clarins pregnancy massage with a facial included as well. The rooms seem to go on forever. Just a swim in the Spa pool while our toddler napped was sufficiently restorative and the gym was really impressive too. The beach as well was an unexpected treat as it is located at the end of the Gammarth strip so it is really secluded. The chairs and fluffy towels were so comfy and it was lovely to be given buckets and spades for our toddler. We will have to return to ride the horses and camels! I only regret not using the paddle boards. The layout is so clever as the rooms are pretty spaced out but all in the same building so you can easily find privacy wherever you go. All the food was great. We hadn't planned on going to the Chinese restaurant as we are spoiled for authentic Chinese food in London's Chinatown, but it was a real highlight as the experience itself had been well-considered. Mediterranean was the least impressive and the most expensive, we thought. All wonderful - thank you!

If you are thinking of booking, definitely stay here!! (But do NOT fly Nouvelair from London. Go for Tunis Air instead. The website and phoneline don't work but the flight itself is really nice whereas Nouvelair was the worst airline we have flown with.)

The room was well apportioned and had nice decor. Very nice property. Three restaurants on site and an excellent breakfast buffet. There is an adjacent shopping center w/ a grocery store.

The hotel is a 30 minute drive from Tunis proper which was our primary focus on the trip. If your destination is outdoor/beach related, it is a perfect location. If interested in Tunis or Carthage, you may want to consider something closer.

Nice interior and rooms, good food, atmosphere in the hotel is nice. Flowers, fruits and sweets were waiting in the room as welcome compliments, nice view from balcony, super nice staff in the restaurant Olivia. Breakfast was amazing.

I was in the room 329, opposite to elevator. The sound isolation is very poor I heard everyone. I choice the hotel because of the SPA, but it was not working. Not possible to cancel my booking, no discount or any upgrade as compensation. They sent me a message about not working spa only after the booking was already confirmed. Staff told me water is heated in the pool outside, in fact it was freezing.

Everything was great. The location was amazing, the staff really helpful, our tour guide was awesome. The breakfast was cool and the pool great. Don't miss the short camel tour on the property's beach.

The hotel has seen better days. There is need for investment, in terms of facilities. Some walls need painting, the furniture is a bit run down. Also, the mini bar is slightly poor, and the restaurant facilities could also be improved.