The rooms are very spacious and immaculate. There was ample parking, but you may have to walk a substantial distance to and from where you are parked on busy days. The staff was friendly and promptly checked me in with no issues.

Access to wifi within the guest rooms could have been better. I was unable to access WiFi due to issues with the captive portal. The instructions to access WiFi were useless. Access to the elevators was impractical. The walkway to the elevators is narrow. So, it can be a little tight if multiple people transit the area at one time.

The buffet style menu and preparation of food. The room layout and configuration. The atmosphere and aesthetics of the lobby. The professionalism and courteousness of housekeeping and front desk staff.

The shower head, the tub and the bathroom floor. Their appearance was poor with several stains that were off putting. The room ventilation system was extremely loud especially at night while attempting to sleep.

The lobby and room were beautiful. The breakfast was good.

I felt like the staff could've been friendlier. I'm a Hilton Honors member and they weren't able tell me the day before if early check in was a possibility. After leaving me on hold over 10 mins. Then when I called back once I landed and they explained early check in would cost $75 which is outrageous! Lastly, when I did check in the guest agent didn't smile, wasn't courteous or friendly. I had to double check the room information because she didn't even tell me room number.

I loved all the conveniences that were comparably priced, dinner and lunch meals. I didn't have to leave the hotel to get a good meal. I especially liked the Omelet Station and all the other hot food options that were included in the free breakfast. The grits was superb! Friendly accomodating staff at the front desk, servers and addtional facilities staff we encountered were great! I hope I can find the same degree of satisfaction at another Hilton Embassy Suites in another city when I travel.

That I couldn't afford to stay longer.

This our first time staying at an Embassy Suites hotel. We're used to Marriots brand because of the kitchenettes. My kids absolutely loved their stay here. From the check in to the check out everything went very smooth. Our decision to stay in this hotel started with a phone call I made to Embassy Suites and another hotel. I was trying to decide on which of the two we should stay in. When my call was picked at this hotel, I was amazed at the niceness of the person that answered the phone. Most times when one calls a hotel's front desk to make enquiries, the staff that answers the call either sounds grumpy, cold or distracted. But that wasn't the case with this hotel. Nabeel, the staff that took my call was very pleasant on the phone, patient, professional and very understanding. He answered all my questions about the breakfast food, proximity of the hotel from the airport and late check-in nicely with smiles(I could tell from his voice). I decided this was where we would stay when we get to NC. We arrived late and was able to check-in. The night staff, Dementra(Mimi) was professional and very kind to us. She exhibited what I felt on that phone call. My kids love her. The breakfast was great. The kitchen staff, Littledeer, was very courteous, nice and kind. She was always ready to help and she guided us around the food area. We missed her at breakfast the next day because she was off. We really wanted to see her and her sweet smiles that lights up the room. Every one I spoke to at the hotel about Littledeer, agreed that she is a sweet lady. Our check out was smooth. Nabeel cheked us out of our room. I did let him know he was a big part in our decision to stay at this hotel because I don't think anybody would like to stay in a hotel that has grumpy staff. Thank you to all the staff that made our short stay a comfortable and beautiful one!

Wished they have a mini kitchen or stove included in the rooms kitchenettes.

I got complementary room temp water. That’s very nice.

The gym walking machines The one on the left kept glitching and restarting due to needing to return the incline to zero and it would time out. The right side one was toooo loud sounded very old. Also was missing keys on the +|~ button for speed and cup holder was missing. They both need serious maintenance.

We stayed here back in November and loved it so much that for my son's birthday he wanted to make a trip to Raleigh to go to the Museums and he requested to stay here again. The staff is so nice, the suites are great for family stays, the breakfast is great and we even ate dinner with the restaurant downstairs and it was great. The location is perfect, beautiful and peaceful. We really enjoy our stay every time.

My only complaint is that we had a situation where our toilet got clogged (one of my kids had used to much toilet paper) and I called down to the front desk to get help, I was told that they would send an engineer up but no one ever came so I had to figure it out and fix it on my own because I am not one to complain or cause a scene. I may need to travel with my own plunger... Lol

The accommodations were phenomenal. The best thing about the entire experience was the friendly staff. They sold me on it. Everything what was a bonus!

I love everything but there was some opportunity to improve our update the bath tub. There were stains around the drain that weren't attractive.

The hotel is located near several points of interest in Cary and isn’t far from Raleigh. It is clean and very well-maintained.

Our heater wasn’t working but the staff was very helpful and polite and offered us extra blankets while they tried to get it fixed.

Complementary drinks and snacks were nice after a long drive.

The blackened fish I had was a bit overcooked so more dry than I would have liked. Breakfast was served way too late so I couldn't have any. I would have missed my plane.