A wonderful hotel that met—and in many ways exceeded—the expectations of a 4-star property. Staff were excellent, particularly Fredrica, whose service stood out. This was a last-minute find, but it proved to be well worth the stay. The rooftop restaurant used for breakfast is a lovely location, though it could benefit from a more modern style and extended opening hours beyond breakfast. It feels like a missed opportunity given the setting. A few small observations: the sliding bathroom door needs some maintenance (I actually caught my finger, which could have been serious—I did report this to reception). The outside location is very convenient for the railway station, but unfortunately the surrounding area does attract some unsavoury characters in the early evenings, which may feel intimidating, particularly for solo or female travellers. This is of course beyond the hotel’s control, but still worth noting. On the positive side, all requests were handled quickly, and the little snacks and water at reception are a thoughtful touch—though a slightly more hygienic setup would make it even better. Overall, this hotel was more enjoyable than the 5-star property I stayed at previously in central Rome. Highly recommended.

As above

Efficient, friendly welcome, We arrived early to drop off our bags as agreed, but the receptionist found us an alternative room which was ready so we were able to check in straight away. The room was large, the bed was comfortable and the view onto the lively square outside was great. The hotel's location near the Napoli Centrale rail station meant just a short walk for train trips to Rome, Pompeii and Herculaneum. That's a big bonus! Breakfast in a top floor dining room was excellent with lots of choice - a hot cooked selection, cheeses, nice breads, cereals, salad, fruit, yogurt and a generous choice of pastries and cakes.

No complaints here, but perhaps the hotel should should consider more security measures to prevent outsiders getting access to the guest rooms, bearing in mind the lively activity outside.

It has a good ubication and the recptionista were very frienly and efficient.

There should be an option for families that needs to be on the airport very early before 7am. . For example to have like a breakfast ready to take at the airport. Because they really a very deliciuos breajfast but unfortunally we dis not have enough time to enjoy it. But it was very nice place . I really recomended if your are travelling with kida and needs to have a good placr to take a good rest.. there ate alao very goods italians restaurant around.

Comfortable, loved being able to have a little pastry at reception when I popped back in the afternoon. Breakfast was wonderful with very helpful staff, as were the cleaning staff.

Two of the male reception staff seemed a bit disinterested and grumpy. The female receptionist was very friendly and helpful. I was targeted by a pickpocket in the square outside the hotel. He tried to put a lighted cigarette in my backpack. So that was a bit frightening.

Overall, the hotel is a great place to stay in Napoli. I have visited Napoli several times, and this is probably the safest option I have ever chosen. The hotel is big, good size for rooms, modern and clean. The buffet is very nice and on the top floor.

The staff was not super nice. They did their job, of course, but made us wait for check in while the person in front desk was on the phone discussing non relevant issues. They tried to charged us way more money during our checkout. We had to give a lot of explaining of why the price was not real. Ridiculous. Location is the worst. Everywhere near the central station is not a good place to stay. But it is worth it, in my opinion, plus not far from the city centre walking.

Location is excellent if you do multiple trips out of the city by train (like we did). Breakfast is very good value (10 euro per day). Staff is extremely helpful and professional, for example early check-in was easily arranged.

Restaurant and bar options are limited, but again metro is 5 min walk away for easy access to other neighborhoods. Be careful late at night, area is a little rough around the edges.

The property was great! Very modern and updated. Location was excellent. Walking distance to the central terminal station and good restaurants! HIGHLY recommend eating at Gaetano Adamo, which is riiiight around the corner from the hotel! Neighborhood felt a little unsafe after dark, but during the day, it’s very busy. The breakfast terrace was beautiful and food was delicious!

The shower was extremely small and I’m 4’11. It’s tall vertically but narrow.

The breakfast was good but expensive when paid directly to the hotel, the rooftop was fantastic but only available at breakfast!! We wanted to go up in the evening but were not allowed. The room service was great and the towels were changed every day

The downstairs bar was miserable, we wanted to go up the the roof terrace which was great, even to take our own drink but it was only open in the early morning, what a waste. The lift was slow and would not take more than 4 people

The location is great, just walking distance from Napoli Centrale, although the neighborhood is not so good especially at night. The room size was good. Room facilities were also good. Breakfast was in the rooftop restaurant and had good variety. Overall our stay was comfortable there.

There was no food facility at night, If some evening restaurant or room service was available that would have been better.

good location, very clean, helpful staff, room is spacious enough

the sound proofing is not very good, but it seems to be the case for most of the hotels I stayed at during the whole trip at Italy, not a unique issue of this particular hotel. It didn't pose a big problem to my sleep either.