The staff were honestly all amazing, but a special shoutout to Derick that took the time to assist us with choosing which wine tram to pick! He was very knowledgeable and checked in on us daily!

The walls were a bit thin and sound proofing could be better. We were on the third floor but could still hear noise in the lounge on the ground floor until a few minutes before 11pm each night.

the restaurant service was a little poor. I complained about my table to the waiter, as it was unstable. she did nothing about the wobbly table. I then fixed it myself with a paper napkin. when I went to have supper the same night, I see my same paper napkin was holding the table stable. this means that the problem was never fixed, now was the table moved between breakfast and supper for them to clean the floors. to add to this, the restaurant service was terrible. you serve a noodle miso broth type dish, but do not offer chop sticks, and I had to ask for a spoon to be able to eat the noodles. we waited an extremely long time for our wine order to me served and got an excuse that you do not keep the wine on the menu in the restaurant. it was very disappointing, considering the hotel itself was perfect.

restaurant

It was good.

I was charged for a dinner meal I never had. Had to prove I paid for the one I did have. I was phoned in the night to pay and was woken up. Told them I had paid. So they need to sort that out. It did not leave a good taste. Apart from that incident the staff were very pleasant. Sad that that happened. I saw two staff members whispering looking at us and only realised when I went to say goodbye and was presented with a food bill for me to pay that it turned sour. Would I go back. Maybe not after that. Should not happen.

Beautiful hotel. Staff were just lovely. Location was perfect. The bar area and courtyard was so nice l. Breakfast very good

We didn’t like our room. Bed was lovely and comfortable but the bathroom was horrible. Really badly designed and all the glass work was chipped, shower was in with the toilet and shower door opened into that area. We had a balcony and chairs were missing bits, if I had been staying longer than 2 nights would have said something . We booked apparently a luxury room

This is a gem of a hotel centrally situated in stellenbosch. Check in was smooth and friendly. Valet service efficient. The staff in this hotel are so friendly and ready to help whenever they can. Breakfast was lovely . The bed in the room was so comfy and everywhere within the hotel was spotless. Downside it needs a bit of an upgrade in the rooms which so quite expensive to what we are use to in Cape Town for the same price. All in all a good central hotel with everything u need

Rooms need upgrading

The location was close to all the restuarants which suited us as we did not have our own transport. We were there to assist our two children move to there new accommodation for 2025. It was literally 10 minutes away.

I could really fault the accommodation. We were tucked away in a quiet location in the hotel. Although we did find a rather large cockroach in the enclosed passage way to our room sitting in the middle of the wall.

This hotel is in an excellent position which makes walking to anywhere in Stellenbosch easy. The staff were helpful, friendly and efficient. Parking is always an issue in Stellenbosch so having parking was also an advantage.

We have stayed in Stellenbosch many times and the standard of accommodation has always been exceptionally high. Compared to the other venues we have stayed in, this was the most expensive. Personally, I do not think the room we stayed in warranted the additional price tag.

This hotel is simply exceptional. The staff are all very friendly and extremely helpful. This is a perfect combination of luxury with down-to-earth goodness. The rooms we stayed in were all lovely, and we all loved spending time in the bar/lounge area. The hotel is a great spot for exploring Stellenbosch, because it is so central, and surrounded by excellent restaurants. When we needed our car, the staff were always quick to bring it from the parking. The breakfast menu and the buffet were great. Generally one just had a sense that everything works like clockwork here.

I loved the calm, welcoming feeling of this hotel. The staff were efficient but unobtrusive. The decor and styling was luxurious and comfortable without being pompous. There is a generator during load shedding.

The pool area is a bit cramped with not enough sunny spots for everyone to sit. There is no gym or sauna. Parking is valet only so a bit of mission to wait for car every time one wants to pop out quickly.

Lovely old world hotel in the middle of town, which is where you want to be when visiting Stellenbosch. Close to all shops and restaurants. The rooms are a good size, we had a bath in ours which was great! Beautiful hotel, lovely cosy lounge area for a drink and to read a good book. The pool area is a bit small, but perfect under the huge old oak trees. We had dinner at the restaurant, the food was excellent. Would highly recommend this hotel.

Nothing, everything was fantastic!