Great place. Just a step away from the train station (Saitama Shintoshin) - hotel entrance is located at the same level as the exit/entrance to the train station. So smooth. The room is quite comfortable (nice and clean). The reception of the hotel is quite amazing. They have opened up the space for the reception and dinning room, where we had the breakfast. I think it is much better option than staying a hotel in Omiya. Their price is not bad at all. You can enjoy the upscale hotel room at very comfortable pricing. The staff service was a top notch. The continental breakfast is a must.

No. I don’t have anything I did not like about with this hotel. We both like this hotel. We will definitely stay here again.

Location is very good as it is just minutes walk from a huge shopping malls and plenty of restaurants options. The hotel didnt have any sign showing the hotel 's name, we have to ask and go round the building for so many times before we found the entrance. As we drive to there and in the hotel website it shows that parking is available and didnt mention about reservation for parking is needed. So when we arrived, no parking available for us and we have to park to nearby shopping mall and it costed us 6800 Yen for overnight parking. We feel very upset about this arrangement.

Parking as it didnt mention about reservation is needed for parking. We have to pay to park to in other parking site. Difficult to find the hotel, no sign to show the name of the hotel from outside

Location is awesome as it is just minutes from the Saitama Super Arena, and it is surrounded by a few huge malls nearby and plenty of food options. The room itself was really comfortable equipped with a long table and chair next to the window, comfy big bed and has sufficient space for myself and my medium luggage + lots of shopping stuff. The TV is a smart TV and the screen is huge as well. Service staff are very courteous and helpful and their breakfast was good! Thank you! 😊

Maybe just the few hair strands on bed and in the toilet, and also a bit of dirt in the toilet that put me off a little, and also the lack of light at the door entrance (it felt scary to hang my clothes just because it was so dark 😂), but other than these all is great.

Fantastic hotel and really good value for money. I liked the comfortable bed and pillows, the attentive and welcoming staff and the varied breakfast - I loved that they use non-sugar yogurt and offer lots of vegetables, this was made my choice easier. I was really surprised by how good this hotel was. Also, the location was perfect - I needed to be in a conference at the nearby Saitama arena and it was walking distance to it and also to lots of restaurants and shops in the nearby area.

I wish they had a direct elevator from the station level to the guest rooms- unfortunately you have to change elevators at the lobby floor.

The location is great. Easy access to all amenities I needed, shops, food, services, public transport.

I could hear my next door talking, and moving about, though not too loud. I am sure they could hear me too. The room was quiet despite being near the trains. Double room was a little tight on space with two luggages.

Location is just outside of the train station and the Saitama Super Arena. Perfect for any event here. The staff is wonderful and helpful. The restaurants and convenience store located on site are really good and offer a great variety. Room was spacious enough for me and very comfortable.

Nothing

very good location. close to the train station. for business perfect! Room is big enough and very clean. The hotel itself is very quiet and I heard no noise from the outside. Friendly staff at the counter and breakfast area.

I had at the beginning the same topic as for all other Hotels I had paid in advance. The staff said they cannot issue the invoice. Same as every Hotel. I had explained and after 5 minutes I had my receipt.

Great location for events at the stadium. Right next to train station for easy access to Tokyo. Lots of restaurants and a convenience store on site. Fantastic breakfast. Super comfy beds with pillows that won't damage your neck. Amazing staff! Thank you! Would stay again.

Like no other. The rooms are larger and so are the bathrooms. The place is clean and the breakfast buffet is very nice. The location is a winner as it is right at the mouth of the Saitama Shintoshin Station which is one ride away to Tokyo. It is also right beside the Saitama Arena with the Gold’s Gym in it and the Cocoon City Malls. The staff speak english and there is a convenience store, an italian restaurant, and a bakery! The price is top decent! Not unreasonably priced. Also there is about the vibe of the entire surrounding which made me feel so calm. Like whatever you need will be available and you never have to worry. Kudos to the staff!

Nothing. I think only those entitled Karens and Debbie Downers will whine.

I was able to check earlier that was wonderful. I stayed extra 2 hours for small fees as well. Great breakfast. I was kind of sick so very happy to see porridge on menu. The room and bathroom were very small. No onsen or big bath options like hotels in Omiya