Location is great, especially for us because we had an event at G Live. Staff was super friendly, always willing to help. Super clean and comfortable bed, I slept like a baby :) Internet was great too.

There were some simple but important amenities missing which should be there in a hotel of this quality: slippers, bathrobe, toilet brush (!), minibar.. Shower would benefit from a European showerhead with hose, not just the fixed 'pear' thing. Value for money is not great - given the cost to quality ratio it would be nicer to have the breakfast included in the rate and access to the swimming pool instead of asking 10GBP each person every time for 1hr use of the pool .

My room booking. Initially booked into room 333 and I advised Kirsh on reception that this wasn't my normal one. He reviewed my booking and availability and upgraded me to one of the refurbished rooms- 403. What a a lovely room! Well furnished, clean and quiet. Kirsh went above and beyond! Breakfast was good- good range and tasty.

Believe it or not the bed was too high and for a 6ft man was not that easy to into, though very comfortable once landed!! Couldn't sit on the edge of the bed to put on clothes as too high and slid off! Round pillows not that comfortable compared to the more traditional type.

Bedroom was spacious and very clean. The staff behind the terraced bar were fantastic, very attentive, checking we had drinks, making eye contact with customers to ensure the level of service was excellent. In the morning we decided to stay for breakfast before leaving and the food was of a high standard. We popped into the Long Bar later in the evening, lovely atmosphere and music, shame there is nowhere to have a dance unless you stand right by the DJ.

The website says there is a pool, what it doesn't say until you look up the spa and after I made a phone call to the hotel was that access to the swimming pool was only through the spa which was £10 per person per hour (leaving you with about 10mins for each facility) so unfortunately we didn't use it. Our intention is to get away for a short weekend and relax so we probably won't go again if we have to pay for the pool.

The location was amazing. The hotel room 255 was fabulous. Bar/food fab.

The noise from the outside at night from the warehouse delivering at 12 midnight. Food order was wrong so re ordered under urgent request as we had taxi booked. Told food to be taken to our room for when we got back (can be eaten cold) all paid for but this wasn’t done. 5am someone came into our room. Husband shouted to get out out as the person didn’t knock or ring room bell and obviously had a key. Answer from reception was don’t know why that happened . Apologised and took off food bill and the car parking charge. They were very apologetic and helpful and said they would look into it.

We enjoyed our stay in this hotel. Accommodations were fine, nothing really special. Good big room, nice bathroom with shower and bath (that is very convenient if you travel with kids) What I liked is a restaurant with good a La carte food and cocktails. And pretty good breakfasts. They were same everyday, But all was fresh and tasty. All staff were nice, friendly and really helpful. Manager of hospitality presented a balloon for my son, that really made his day even more exciting. It is central Location, right at the end of the Main Street with shops and restaurants. SPA is restricted for children. It was sad to know this, coz we wanted to visit a pool because of the heat. For adults it is a big plus though

Nothing. May be I would say that twin beds were a bit narrow. Every night I was afraid that my 6 y.o kid will fall down. So I had to put chair next to it. But for me it was ok.

Loved the location of the hotel as we were going to a show in G-Live. The public spaces - bar and restaurant areas were lovely - ceiling height fab and decor seating very nice. Staff helpful and attentive (and had a sense of humour). Restaurant food was delicious and good value.

Breakfast layout could have been better. one coffee machine for everyone meant long queues - then hot breakfast a long way off - I was with older parents who struggled with carrying a plate such a distance to the table. For the price of the hotel I would have expected tea and coffee served at the table, a buffet continental with a table service for the hot part with choices of kippers, eggs royale etc too.

The hotel is beautifully decorated and the facilities are great. The location is a bonus too - we strolled down to the town for a wonderdul dinner.

I don't think it is fair to have to pay extra for access to the pool/jacuzzi facilities. To me, this should all be incorporated in the room rate. I also think it needs to be highlighted a few days prior to arrival that you will need to book your spa entry slot. We were unable to do so on the Saturday but luckily secured one for the Sunday. If we had not even been able to use the pool/jacuzzi facilities, that would have been very disappointing.

Beautiful room, comfortable and clean. Good deco in bar area.

Lack of information at check-in point, had to go back to find to breakfast time and place and again to find out check-out time. No such info on key card holder or in room. Breakfast - disappointing selection and very poor allergen Information, staff ill-informed and one vegetarian guest really struggled. Very little provision for gluten free too. Very small breakfast area caused queues and delays. We could not book into the Spa, not even for a basic swim as fully booked for the weekend and there would have been a charge on top of the room even just for a swim. Car parking good but insecure as barrier to leave was always open.

Excellent concierge on check-in desk, helped us to find the car park and then guided us back upstairs to reception. Very friendly and accommodating and when I mentioned in passing that it was our anniversary (and realising this may have been a last minute booking by me!), he out-of-the-blue gave us a complimentary breakfast and spa. This a was a really nice gesture, which whilst I would not expect it to be repeated, made us feel very much valued. The rooms were clean, cool and quiet and this was a perfect getaway for my wife and I.

A bit slow on the table service in the bar (outside), but nothing serious.

Breakfast - Excellent choice, quality of ingredients, well prepared and hot where applicable

The dining chairs in the breakfast room are threadbare where the backing fabric used was not of sufficient wear resistance as the seat pads. This makes the furniture look very tired. Also the dining chairs need felt glides on the feet to stop the loud noises whenever the chairs are moved. The dining furniture needs a refresh as it lets the rest of the excellent decor down.