Location is great, especially for us because we had an event at G Live. Staff was super friendly, always willing to help. Super clean and comfortable bed, I slept like a baby :) Internet was great too.

There were some simple but important amenities missing which should be there in a hotel of this quality: slippers, bathrobe, toilet brush (!), minibar.. Shower would benefit from a European showerhead with hose, not just the fixed 'pear' thing. Value for money is not great - given the cost to quality ratio it would be nicer to have the breakfast included in the rate and access to the swimming pool instead of asking 10GBP each person every time for 1hr use of the pool .

Excellent concierge on check-in desk, helped us to find the car park and then guided us back upstairs to reception. Very friendly and accommodating and when I mentioned in passing that it was our anniversary (and realising this may have been a last minute booking by me!), he out-of-the-blue gave us a complimentary breakfast and spa. This a was a really nice gesture, which whilst I would not expect it to be repeated, made us feel very much valued. The rooms were clean, cool and quiet and this was a perfect getaway for my wife and I.

A bit slow on the table service in the bar (outside), but nothing serious.

Breakfast - Excellent choice, quality of ingredients, well prepared and hot where applicable

The dining chairs in the breakfast room are threadbare where the backing fabric used was not of sufficient wear resistance as the seat pads. This makes the furniture look very tired. Also the dining chairs need felt glides on the feet to stop the loud noises whenever the chairs are moved. The dining furniture needs a refresh as it lets the rest of the excellent decor down.

Staff are very efficient. Beds are comfortable - also choice of either firm or squishy pillows in the room. The bathroom was one of the best experienced in UK recently. The TV was better than most hotels. All of us felt that this is one of the quietest hotels we have ever stayed in. Slept very well. Breakfast was amazing by quality and choice, better than most experienced in the UK - especially the Melitta coffee machine which, unusually, had decaffeinated options and the breakfast staff were really friendly. The gym is well-equipped with new machines, something often not found in hotels and the split level between CV and weight room was novel and fun. Great large jacuzzi and plunge pool.

The only disappointment was with the spa which despite the necessity of having to book a time slot, felt overcrowded. If the weather had been warm, the outdoor area would have been fabulous, but given it was March, one of us did swim outside, but otherwise, the lack of indoor lap pool was inconvenient. Sadly the sauna is too small so we had to wait 15 minutes just to get a space in there and then it was cramped, having to inconvenience others with your feet when you were up on the top level. For us a major dislike was having to walk through sweat-laden water draining out of the sauna (which has no lip on the door no drainage there). A staff member had to sweep the water into the shower. Several people in the sauna with us commented on the unhygienic aspect of this.

I love the location, just at the top of high street so is nice and quiet but near all shops and restaurants etc if wanted. Spa area is a good bonus, breakfast is very well presented and plenty of choice. Staff are incredibly helpful and polite, hotel is all in good repair and decor.

There are no opening windows in the rooms and not much light comes in through the windows that are there. The air conditioning is fresh but is the only way of getting clean air in the room. This doesn’t stop me going as there are so many pluses to the hotel but this is the one thing I don’t like. Can get busy there if events on but generally in the room is quite. Only on odd occasion do some late night people make a little noise. This is true of every hotel though.

Location was great and breakfast was amazing. Rooms were comfortable, although some repairs in the room were needed, but nothing major. The girl on reception was lovely (helpful, welcoming and professional)

We booked some treatments and use of the spa. It is quite small. Sauna, steam room, jacuzzi.. all were really small, comfortably would fit 4 people in each of the above.. any more than that, you're sitting side by side. The jacuzzi had something floating in the water.. looked like a facial wipe, and a manky collection of hair. I think they need to manage the number of people using the spa facilities.. beds were side by side - like sardines. One lady at reception wasn't very welcoming, whilst she other younger girl was helpful and professional.

As this was for a special occasion I pre-contacted the hotel and asked for some champagne to be left in our room. They gave me various options and were very happy to help, which was great. The spa is really lovely, albeit quite small, but having to pay for a specific time slot although at first seemed a bit off actually makes sense to manage how busy it is. It was clean and we really enjoyed it. The location is perfect for Guildford - loads of places to eat and nice walk down the hill to the shops and pubs. Also the breakfast was excellent - lots of choice, all fresh, very tasty.

The rooms are just...ok. It was comfortable and clean and had all we needed, but it didn't feel particularly 'deluxe', which is what we paid for. Also parking in the adjacent carpark was super expensive, but in fairness that's just something that comes with staying in somewhere central so not really the fault of the hotel, just something to be aware of.

I was performing at G Live venue next door to this hotel. Perfect location for me. Room very comfortable and breakfast wonderful. Due to my schedule, I didn’t have time to eat in the restaurant, but ordered room service both evenings, which was excellent. The hotel bar was lovely, with a great choice of drinks. There was a small fire on my first night, at 2am on the first floor, which meant we were all evacuated to the hotel carpark. The hotel staff and their fire marshals, were , professional and efficient and dealt with the whole thing in an excellent manner. Kept us informed and after the arrival 2 fire engines and police cars, the fire was extinguished and we were escorted back to our rooms. This was all handled so well, thanks to the swift action of the hotel staff. I felt we were in very safe hands, thanks to them.

Having paid what I think was a ‘fair’ rate for bed and breakfast, I was surprised to find I them had to pay each time I used the hotel pool. I was not expecting this. Other people in the pool were not hotel guests, but were paying members of the health club, but I think hotel guests, should have been able to use the pool for no additional cost. I had hoped to use it Morning and afternoon, but did not, as I would have had to pay each time !!!

Helpful reception, clean and comfortable room. Comfortable bed. Unusual dark/ black decor that would not be to everyone's taste but had had a stylish appearance, if not terribly practical

Shower in the bathroom would be better with a Flexible hand shower rather than simply an overhead shower. Room would benefit from a fridge. We like to to bring our own decaf teabags and fresh milk ( much better that the tiny milk pots provided in the room). A fridge would keep both water and milk at a suitable temperature. Corner room was quite cool and the aircon/heating did not appear to work correctly, the thermostat registering 24 to 25 to bring the temperature to a reasonable level.

We stayed for 10 days and it has been difficult to fault both the facilities and the excellent staff. Standout for me was the gym which was very well equipped, superb food and the true customer focus of the staff throughout the trip which really made a big difference.

We had a fire evacuation on our last night at the property at 1230am for about an hour which was far from ideal. There was however a genuine issue and this was very well managed by the whole hotel team who got everyone out quickly and efficiently, kept us warm outside with blankets / hot drinks and communicated really well throughout.