The hotel is phenomenal, the staff is personable, helpful, and friendly, the rooms are spacious and comfortable, and the location is perfect. We didn't have any complaints. The hotel is pet friendly. I took one of my dogs and the staff pampered her with dog beds, food and water bowls, and bottled water. Every detail was attended to. The vehicle that picked us up at the airport even had what looked like a brand dog bed waiting for her after the long flight. I especially liked the large soaking tub and bath balls. San Miguel de Allende is a walking city so, a long soak was a perfect way to end each day.

No complaints. Our room was spacious and had its own private patio which was beautifully landscaped and quiet. We enjoyed coffee on the patio every morning and, surprisingly, couldn't hear any of the hustle and bustle of the city. I highly recommend the Superior Junior Suite.

Gorgeous hotel. We were at the Parque location. Our rooms were large and and beautiful. The hotel was so charming. We loved the mojigangas in the restaurant area. Excellent wifi and TV channels. Huge bathroom with a copper tub. Lovely cactus garden. Simple but perfect breakfast. So delicious. Really, everything was amazing.

Mosquitos in the room. But that was true at our other hotels in the area as well.

The hotel is expensive, but it was absolutely worth it. The property is incredible, the food was amazing, the location perfect and the staff was wonderful. We didn't want to leave. We highly recommend this resort.

Everything was perfect.

Beautiful property in a fantastic location close to the central square. Everything is within walking distance. Good food from the spectacular rooftop restaurant.

Nothing.

The staff is so helpful, friendly and accommodating. simply the best! The facilities and rooms are so beautiful and unique, just as you would expect a Belmond hotel to be. The food is great, and the activities proposed are very fun & interesting! I would really advise you to do the cooking class with Raul and mojigangas painting with Hermes. The massages as well are best in class! do not miss trying them out! We loved every single moment whilst staying here!

the spa could have more facilities if I really need to find an area of improvement

We loved the welcome lavender towel, signature cocktail and guacamole with fresh chips. Drinks were excellent when we returned on a different day. We ordered the guacamole again--the chips this time were not as fresh this time, but the guac was excellent. The service/staff are top notch. We enjoyed the coffee and pan dulce in the AM. It was very good and delivered right outside our room where we could enjoy the outdoors very privately in the courtyard. We loved out 16th century doors and the ambiance of our room.

We had ordered two queen beds from booking.com and got two singles, which were a little too firm. This started our trip off with a bit of disgruntlement, and the statement that this was a "preference" when we booked it was a little off putting and we were not as comfortable as I think we would be with the roomier beds (and perhaps more comfortable mattresses but I can't say since we hadn't tried the other mattresses).

Location was excellent 5 minute walk from the center of town and the bar had an excellent band every night The staff were wonderful Room was very beautiful

We had a wonderful stay at the hotel and loved the location. Especially loved the sunsets at the roof bar!

Nothing! It was the perfect 4 days

The hotel was really beautiful and the staff was really nice. A piece of furniture (a lamp) and two talavera plates were accidentally broken while our luggage was handling but the manager, Enrique Sanchez was really nice and took care of everything. He made sure we were comfortable, send us addresses of antique shops so that we can go buy a different one in place of the broken one. The hotel compensated 100% the value of our souvenirs and handled everything very nicely. We would definitely come back one day.

The service was outstanding in all the restaurants. We enjoyed the pool area, so beautiful and peaceful and watching the view of the cathedral and sunset from the rooftop bar was priceless.