Very spacious and welcoming for all.

When you pay for the spa the last thing you want to see is people being their babies with diapers in the jacuzzi. A spa is for adults to relax not see balls Flying and screaming children. When I requested a king size it means a king size not two twin beds combined .

Really enjoyed the view from the balcony of our room ; oversaw the entire city of Cluj Supermarket walking distance and a quick taxi ride from the city centre Quality toiletries and amenities inside the room, very well stocked prior to our arrival Spacious room with pleasant colour scheme

On a weekday, there is no coffee machine in the breakfast room The staff don't ask the present guests wether they want coffee or tea It's fine if you don't want to ask (even though they were not busy). But at least place a coffee machine somewhere where I can get my coffee without any delays

The room was well equipped, large and with a nice view over the city. The food was good and the SPA area was really nice.

I feel the employees are not adequately trained to meet the standards of a 5-star hotel and management should invest more in this. They were not very attentive (especially in the SPA area), and they seemed a bit clumsy and lacking in friendliness. While it wasn’t a major issue, I would expect better service at a 5-star hotel. Another downside was the bed: although we had a large double bed, it consisted of two mattresses with a gap between them. This wasn’t ideal for a couple.

The marvellous view from the room, friendly and helpful Staff and exceptional weather have left beautiful memories about the hotel.The new SPA and saunas with the middle sized pool were a great topping to it all

The hotel is doing some renovation, delivering some problems with furniture, ventilation in the bathroom can not work along the centralised heating, and some small issues like the lightbulbs or problems with the cold water have actually caused some disturbance, as well as the fact, that double sized bed are two beds put next to each other, but the friendly Staff was always eager to help. Therefore there is no doubt that during the next stay it will get even better!

The property was really great, the location is good and quiet the stuff very nice. I liked the rooms a lot as they are very nice and big. The rooms had even a balkony which was great as the upper rooms offer you a great view!

On weekends it gets crowdy as there are events and the restaurants are closed and the stuff busy with the guests. To order something from the kichen was little hard.

Everything was very clean. The staff is very friendly, and the breakfast was incredible. The room was very big and clean, it had a wonderful view. The second day I was at the spa and the experience was amazing, I never felt as relaxed as then.

The only problem was the heat. Jt was a little bit cold at night and the air conditioner was on, but couldn't make a difference after I tried to set it to a higher temperature.

The hotel is very nice, a combination between the Italian old style and new luxurious vibes. Good breakfast, big outdoors swimming pool and great spa massage options. The checkout hour at midday is perfectection. 👌

There was a weird sound in the middle of the night, I guess from the fridge but would be good to be checked and fixed, and if not to do something about that. It is definitely not great to wake up couple of times per night because of that noise.

the facilities, comfort and cleanliness of the room the pool was nice and had a good temperature nice saunas

the personnel, especially from breakfast and spa, not polite, nor friendly, not willing to help, some of them were even rude breakfast should be improved, it does not have the quality of a 5 star hotel

Super clean, and very luxurious. We used the spa, and gym for free of charge and the breakfast was delicious too. We had an amazing view of the city, and shutters were great so we could sleep a little longer after watching the sunrise. Highly recommend!

Everything was perfect

Good location, very clean and comfortable room. We received a surprise and got at check in an upgrade on our room. Breakfast was delicios and divers. Spa area was great and very clean and relaxing. Hotel offered us everything we needed. Overall was awesome!