Beautiful hotel, with friendly and helpful staff. Oir bedroom was large enough for our family (2 adults ans 1 child), the beds and pillows were comfortable. Our room was facing the pool and ot was very quiet. The breakfast buffet had many different options and it was delicious.

In our Booking reservation, it clearly stated we would be charged in US$. But at the hotel, they refused to charge us in US$ and charged us in AR pesos, using a disadvantangeous exchange rate (based on the "buying" rate, instead of the international exchnage rate of the day). Then, our credit card used another exchange rate to charge us in Canadian $. The hotel should provide a final price in pesos, in the Booking reservation, if they wish to charge us in pesos.

Everything …the facilities, rooms, value for money and the most important jewel in the Ilum crown is the staff. They were so helpful , patient, informative , friendly …I could go on. From the Front of House (sorry we left in a rush and did not get all your names)Adriana and all the staff in the restaurant . Thank you for a memorable stay - we even got a cake for our birthday …amazing

Nothing

Located in the eclectic Palermo district, the nondescript exterior is juxtaposed against the chic, modern interior. The rooms are generously sized and have a minimalist feel. Very comfortable bed and well appointed bathrooms. The staff is very accommodating and helpful. After checking out and storing my luggage at the hotel, the staff offered my the use of the gym changing room to shower and change my clothes before heading to the airport. Great customer service.

I can’t think of a think to criticize

The staff is simply super! Matias, Gonzalo, and Denise were especially lovely. They really went out of their way to care for us. The location is super! The neighborhood is so great! Very walkable. The hotel is spotless. They give you refillable water bottles, and exchange them with fresh water daily. The pool is pristine. The AC is cold. Breakfast is good, with many options for vegan, vegetarian, GF, and meat eaters. This hotel is just great!

Nothing

Gym was open 24 hours, breakfast was terrific (I’ve seen complaints but it is smaller than most options but it had everything I wanted, and the things it had were great - especially the eggs), the staff were fantastic too.

Room could have been slightly bigger and the shower could have been a bit better

Location excellent , Palermo Hollywood is one of the best places you can ever stay in Buenos Aires. Full of restaurants and clubs nearby , metro few blocks away. The staff always friendly amicable and ready to help

Unfortunately for such a good hotel , the breakfast was the only downside. Maybe was becuase i stayed an entire week and i got tired of the same menu. The coffee and the eggs have plenty of room to improve.

The property was very clean and comfortable. It was located in a super cute neighborhood with so many good restaurants, bars, and cafes near by. The staff were incredibly helpful, giving endless recommendations and taking care of so many booking details for us for tours, transfers, and overall city guidance.

Nothing!

Super nice and helpful staff, nice large room with a massive bathroom and a balcony (not all rooms have one), super nice breakfast, great location in Palermo Hollywood, walking distance to Soho, Subte and busses, 20 min Uber ride from central BA.

Nothing

the front desk staff: Austin and Miracle (their names in English) were out of this world. They went above and beyond in helping us from helping us get our room a little early, to showing us the spa facilities where we were able to clean up from our travels until we were in our room, to the incredible pool outside the lobby where we sunned in the awesome BA warmth while we waited for the room. Then Miracle helped us when our tour guide ran late, running interference on the phone for us and Austin helped us negotiate the taxi system. Given we don’t know Spanish ( I know, I know mistake on our part) they were wonderful to assist us during our stay. We thoroughly enjoyed the room, the pool and the breakfast. all was comfortable, clean and spacious. A hidden gem.

I can’t think of anything. It was really a delightful surprise.

Terrific boutique hotel in the heart of Palermo-Hollywood. Great location -- surrounded by every type of restaurant imaginable -- and an absolutely amazing staff: super cordial, attentive, and welcoming. Clean, comfortable rooms with king beds. Breakfast is included and served onsite, and room service is available until late.