The stay was superb.The room was beautiful, with a stunning view. The restaurant is excellent, food is delicious and the staff are extremely friendly and helpful. The only critic I would have is for the toilet brush in the bathroom to be cleaned or add a new toilet brush it's extremely dirty which was a bit off putting. The hotel is absolutely amazing but there are a few minor things they need to upkeep just to keep it on point, some maintenance on the wooden pieces in the rooms and grouting in bathroom, minor things but will definitely make a huge difference. Other than that, I would 100% return the stay was fabulous.

The suite room was neat and had everything handy. A comfortable size and leisure area.

Breakfast was a bit chaotic and busy. The breakfast itself had a bit of old options that were not baked that morning I.e. the croissants and other desserts. The salmon was left out and you could see that raw fish shouldn’t be keep in this condition. The hotel itself was a bit dated she could use a revamp from the aesthetic, for example, there is a water feature on the ground floor which is not well kept and the windows are stained, there is also water leaking out and a damp towel laying there trying to soak it all up.

The Room, breakfast, pool, location was all very good for a romantic stay. Outside along the wharf are additional restaurants that provide great beer on tap. The cocktail lounge at the hotel provided live music in the form of a one-man band that kept us entertained and we even danced. We had supper in the Krystal hotel restaurant and the pork belly with crackling was exceptional as well as the desert.

the water pressure in the shower was a bit disappointing but did the job. The happy hour in the cocktail lounge that was advertised in our room was not happening. However, they had a range of specials advertised on a board in the lounge. So the communication should be a bit better.

Our room was on the 3rd floor facing the marina. Very nice view. A small balcony for 2 is adequate for enjoying the sunset. The cleaning service was excellent, and we returned to a faultless clean room every afternoon.

Airconditioning is high on my list of requirements. The first room allocated to us was in a section which was under renovation. We were moved to another wing with a working air-conditioning system. We were thankful for this. The bed was not as comfortable as expected. The breakfast is a total letdown. The cold section was average, and I found each morning that the bread started drying out. The hot section was not appetising at all. With exception, the lady at the grill was very friendly and the cheese omelette was up to standard. I took the cheese omelette because the fillings looked very greasy. I am not a fussy eater, but the breakfast buffet can do so much better.

It was a very nice looking room. Has a very nice spa we got the 30 min back massage and it was very lekker.

there was a crack in the bathroom which you dont expect from a 4 star hotel we looked at having their breakfast but it was completely buffet with dry looking eggs, we went during quite time so i would think we could order from a menu so it would be fresh but no. we had dinner one evening with the Chefs special and my mine was completely different to my partners. the gym is open till 21:00 but the pool closes by 18:00 so if you gym in the evening you cant go for a swim after. they say they have a fridge with amenities included in your stay but then when you arrive, they say they no longer do that

Eleanor in Event Management and her entire team were beyond amazing! Nothing was too much trouble. They went above and beyond to make our 2 events a great success. Our clients raved about the food selections, so thank you to the chef and his team. Everything was fantastic. We had a wonderful room with a spectacular view! We will definitely use Krystal Beach in future for our events.

The pillows could be better. Overall wonderful stay.

My recent stay was elevated to an extraordinary experience with an exceptional room upgrade. The shower and bathtub were nothing short of luxurious, offering a perfect retreat after a long day. The room itself was incredibly spacious and impeccably clean, creating an atmosphere of comfort and tranquility. The service throughout my stay was excellent, consistently meeting and exceeding my expectations. One of the highlights was the complimentary coffee and tea service. The quality was outstanding, with premium coffee pods and fine tea selections that truly enhanced my mornings.

Overall, my experience was positive, with only a few minor concerns. The kitchen staff appeared to be somewhat disorganized. Despite specific instructions from Patience to prepare Halaal omelettes on a separate pan, the initial preparation was done on a non-Halaal frying pan. It also seemed that the waitstaff were a bit unclear on the management's instructions, leading to some delays and confusion in service. Fortunately, Aziza eventually stepped in and personally prepared and served the Halaal omelette separately, which was appreciated. With a bit more coordination, this issue could easily be resolved.

The location is perfect. Room size and Bed was ok Welcoming staff Good food

-Most disappointing thing is WI-FI it’s like it doesn’t even exist. Very poor quality. -We had room facing the sandy beach 🏖️ and the wind is terrible. They should have warned us… some nights you couldn’t sleep due to strong winds noises. -we also missed the Xmas “party” organized by the hotel for its guests because they never communicated to us. -Elevator break downs was very common

We loved the location of the hotel. We loved the beautiful sunset view from room 235. We were very comfortable. Smoking on the balcony suited us because we're both smokers.

The walk in shower was a little messy, but the water pressure was on point. The water ran out of the shower making the bathroom floor very wet. The pillows were too soft to our liking, but we didn't ask for more firmer pillows. The bird poop on the balcony - there were pigeons visiting and at some point I felt like I was invading their space.

I loved everything about the hotel. From the room to the views and breakfast. It was excellent.

The fact that housekeeping kept on wanting to clean our room before check out which was at 11am only, did we not get the memo or were they up to something else... It seemed as if they wanted us early out of the room which isn't really nice.... The air con was on warm the whole time we couldn't even change it to a cooler setting. And the toilet doors kept on jam locking which was a concerned becuase we our child with us as well... So yes... Small things but it just really didn't sit right with us. Above all the stay was excellent Thank you.