The most beautiful thatched boutique hotel set in a very peaceful and stunning location overlooking the lagoon. Heaven!! It is about 5kms outside Hermarnous so not far and taxis available if needed. Our room, The Waterfall Suite was beyond beautiful. Honestly, have never stayed in such a beautifully decorated and clean room overlooking the stunning lagoon. The bedding is wonderful, the bed huge and very comfy. The balcony area was amazing and even had a personal sauna. The pool area is again very beautiful and peaceful set in fabulous gardens. The dining/lounge/bar area is also sublime. The food was very nice. You can also paddleboard, kayak, use the hot tub and so much more. A big thank you to Kim and all the wonderful staff who without exception were warm, friendly and wonderful. They couldn't do enough for you. Thank you. I am so sorry but i have forgotten the name of the lovely lady that looked after us most days. So sorry!! We stayed three nights and was very very sad to leave. If you want an amazing and memorable experience I would urge you to stay here. We have no hesitation in recommending The Thatch House and will most definitely return. Thank you again to everyone.

Leaving!!

This is a beautiful house and location. Lake on one side mountain on the other. Rooms are superbly decorated with everything you might need. The service from all the staff was exemplary. This is our third visit , staying in different rooms each time. Evening meals were lovely and the best around anywhere we’d eaten in Hermanus.

Normally we have enjoyed complete tranquility here. But when we arrived the small pool area was occupied by family with 3 young boys. All the comfortable sun beds were occupied (8) and it felt a little noisy. Management went out of their way to accommodate us but we felt that since our last visit there has been a drive to be more ‘family friendly’…. changing its peaceful nature. We have paid between £400 to £650 per night in our last 3 visits.

My partner and I recently enjoyed two relaxing days at the Thatch House. The welcome and service was wonderful and we could see that all the staff had been well trained. Our room was beautifully decorated and was quiet as it faced the mountain. We look forward to visiting again soon.

Sadly, the dinners at the Thatch House were dissapointing and not up to the 5 star standard of the hotel. Although tasty, not much thought had gone into presentation or proper preparation of the food. But the pastry chef did a superb job and we enjoyed the desserts.

A haven of tranquility, peaceful surroundings with fantastic facilities, an amazing room with high quality furnishings and decor, safe and secure. Felt very at home for the couple of days we were staying.

The property is a good drive out of Hermanus which is the nearest option for eating out. A slight disadvantage but at the same time is the reason it's so peaceful and relaxing.

If there's a place that epitomizes the pinnacle of hospitality and attention to detail, it is The Thatch House Hermanus. My stay here was nothing short of magnificent, from the grandeur of the premises to the nuances of their service. Firstly, let’s talk about the food. Every meal was an exquisite journey of culinary delight, masterfully crafted and presented. The flavors, the freshness, and the creativity left us eagerly anticipating every subsequent meal. However, what stands out most from our stay was an unexpected turn of events that showcased the exceptional character of this establishment. We inadvertently left behind a pair of shoes upon checkout. Before panic could even set in, Kim, a true gem of an employee, was on top of it. Not only did she promptly locate the shoes, but she ensured they were shipped back to us in record time. Such gestures of genuine care and professionalism are rare and speaks volumes about the ethos of The Thatch House Hermanus. A hotel can be luxurious, but it's the people and their unwavering dedication to guests that truly elevate an experience. Thank you, Kim, and the entire team at The Thatch House, for making our stay memorable in more ways than one. I wholeheartedly recommend this hotel to anyone seeking an unparalleled experience in hospitality. We will certainly be returning!

BED sheets had a sour smell however probably as a result of the ongoing wet weather.

The location is great, the hotel is great, the staff are nice, the service is excellent, the rooms are clean and tidy, the food is excellent, everything about the place is special and imaginative, I highly recommend it.

The location is great, the hotel is great, the staff are nice, the service is excellent, the rooms are clean and tidy, the food is excellent, everything about the place is special and imaginative, I highly recommend it.

This is one of the best hotels I have stayed in. The attention to detail is outstanding. Staff could not have been more helpful, attentive and friendly. The decor is beautiful. We received an upgrade due to the weather affecting our booked room. Food was excellent.

Nothing. We were there in the winter season when it was raining. I would love to stay here when the sun was shining because it would be even better.

- Amazing Rooms (Huge) - Great views of the lake - Staff very friendly - Great Interior design

- Wifi was terrible - very hard to connect and once connected the signal drops off once phone is locked. - Food was ok - considering the quality of other hotel menu’s at this price I think it could be improved a fair bit. I.e fresher and more seasonal, had the same dish of the day during our 3 day stay and most of the menu pretty salty/our fish main was very undercooked.

After many years travelling and staying at many hotels we can only say: THAT Was THE HOTEL! Very quite location, in front of a lagoon. The room was enormous and fantastic, really comfortable, with all Kind of details (including books!!!). The common areas were as well do cozy and well decorated. Dinner & breakfast really good. But the best... The employees! Thanks for everything, it was FANTASTIC!

Just the Wi-Fi was too slow. Maybe to improve: a jacuzzi would have been ideal in such lovely place!