The hotel itself is beautiful, with well-maintained rooms and a lovely pool/garden area. My room was clean, comfortable, and spacious, offering a great view of the pool and garden. The breakfast was excellent, with plenty of variety to choose from, ensuring there was something for everyone. The hydrotherapy area by the spa was a highlight. It was relaxing, well-maintained, and offered a great way to unwind. The staff, in general, were friendly and welcoming, making an effort to provide a positive experience.

Despite the friendliness of the staff, there seemed to be some communication issues between the bar, reception, and management, which led to slow service at times, particularly in the bar and lounge areas. The spa prices felt a bit high for what was offered, which may not be ideal for everyone. The air conditioning in my room was not very effective. Even with the temperature set to 12°C, the room didn’t seem to cool down as expected.

The hotel itself was beautiful, and the check-in process was seamless thanks to the friendly and efficient staff. Our room was spacious, and the beds were incredibly comfortable, making for a very enjoyable stay. One of the highlights was the access to the sauna and spa area, which was a fantastic addition, and the large pool with its water feature provided a wonderfully relaxing atmosphere.

It felt like there weren’t enough staff available, particularly in the restaurant, bar, and pool areas. During dinner, our wine was served almost halfway through the meal, which was disappointing. At breakfast, we didn’t receive our coffee until after we had already finished eating. Additionally, the checkout process was a little slow, which was frustrating. While the hotel had many great features, these service issues made it feel like it might not have been worth the price we paid.

I had a lagoon view room which was a lovely size with every amenity needed. The bed was extremely comfortable and the bathroom spacious and very clean. It was lovely to have a large selection of teas . Breakfast was excellent. Absolutely everything was fresh and tasty. Superb choice of everything anyone would want. The fruit was exceptional and very nicely prepared with nothing ever empty. I had room service one evening and that arrived quickly and again was very nicely prepared. The reception staff were welcoming and friendly. I would like to particularly mention Nomfundo, and Valalisa I had a wonderful massage at the spa and enjoyed sitting around the pool in the garden where again the staff were excellent. The golf course was in great condition and we enjoyed a lovely 18 holes. All in all a wonderful short break and we will definitely be back.

The bread rolls with the evening meal are terrible. Taste like cotton wool! The bread at breakfast is excellent so maybe change to a decent sour dough or ciabatta roll. Literally the only thing I could fault. I have my own small hotel so am very fussy!

We had the most amazing anniversary getaway at Arabella Hotel! From the moment we arrived, we were swept away by the warm hospitality and world-class service. A very special shoutout to Limpho, who truly went above and beyond to make our stay feel extra special — her kindness and attention to detail didn’t go unnoticed. The food was absolutely delicious — every meal was a delight, bursting with flavour and beautifully presented. We also thoroughly enjoyed the live band, which brought an extra layer of magic. The only part that didn’t quite meet my expectations was the spa experience. Unfortunately, the room was situated right above the halfway house, and the noise from the golfers made it difficult to relax and fully immerse myself in the serene atmosphere I was hoping for. Despite that, the overall experience was exceptional, and we left with full hearts and beautiful memories. We’d absolutely return.

Appreciated the staff overall. From security who welcomed us at the entrance (we checked in around 1pm on 7th September. At the door, the porter welcomed us with warm towels and water which was great. The trainee was warm, friendly and welcoming, she did a great job for her first day. Her manager, not so much, rather clinical, stern and professional. Wendy at the travel desk was also very friendly, however the bikes need servicing. One handle grip is completely loose and the back wheel of the other bike needs to be reset. Spa was helpful and welcoming, as well as the housekeeping staff and room service. Dinner was great our server was very attentive. Breakfast was good, Checkout was standard Overall a good stay Thank you

Reception management can do admin at the back office. On checkout two admin staff was clearly busy with none guest related admin and resulted in no greeting or acknowledging on checkout, was rather cold and dismissive.

Fantastic breakfast on offer. Cereals, fruit, fried breakfast, croissants and breads. Staff cleared away dirty plates and happy to bring cappcino or hot chocolate. We also dined in the restaurant one night and I had a great rib eye steak, lots of choice on the menu, and a comprehensive wine list. First introduction to Dom Pedros, a great alternative to a dessert. The room was large and airy. We had a view over the lagoon and could sit on our balcony and enjoy a glass of wine there, or on the various terraces in the main areas. Plenty of walks within the gated estate and a lovely walk along the Lagoon path taking you back to the hotel. I went out with my friend in the golf cart, whilst he had a round, and a really beautiful golf course. Close to Kleinmond and Hermanus. The staff were very friendly and helpful.

My partner and I had an unforgettable stay at Arabella Hotel! The setting is absolutely stunning, surrounded by breathtaking natural beauty and offering a sense of peace and luxury. The accommodation was immaculate, spacious, and thoughtfully designed, providing every comfort we needed. The golf course was a highlight—beautifully maintained and offering a world-class experience for golf enthusiasts. The staff were incredibly friendly, professional, and attentive, making sure our stay was seamless from start to finish. Whether you're a golf lover or simply looking for a serene and luxurious getaway, Arabella Golf Estate is the perfect destination. We can't wait to return!

Nothing at all.

This place is lovely, for a family trip, couple quality time together, it is really the place to be. I loved the room size as well as the bed size, the bathroom was spacious as well. The view to the golf ⛳️ and river was amazing, not to mention the breakfast a variety to choose from. Everyone is treated like vvip. Your car is taken car for at arrival no need to go look for a place to park they will do it for you so you can relax. Spending time around the pool was so relaxing, not mention the spa and heated pool. The all experience was WOW. I will definitely come back.

We had a wonderful stay at Arabella Hotel, even though it was just for one night. The spa facilities were excellent, providing a truly relaxing experience. The food was absolutely delicious, and the spacious room made our stay even more comfortable. The stunning views added to the overall charm of the hotel. We thoroughly enjoyed our time and would definitely love to return!

We were disappointed that the air conditioning didn’t work at night, leaving us feeling overheated. Additionally, the room wasn’t well-equipped for women who want to use electrical appliances like a hair straightener or curler while having access to a mirror. It would also be great if decaf coffee capsules were provided for those who prefer a caffeine-free option.

Clean comfortable rooms, including small fridge. Relaxing hydro spa and wonderful spa treatments. I loved the generous breakfasts. The staff, porters and waiters are immaculately groomed, friendly and helpful. I enjoyed playing putt putt and walking around the estate grounds which are beautiful and well maintained. The beautiful town of Hermanus is a 20 minute drive from the hotel . The nearby Harold Porter Botanical garden is a great place for a day outing.

I didn't like a lawnmower waking me up at 8.30am on the last day of my stay. The hydro spa whilst being wonderful could do with a good clean to remove excess algae build up. The outdoors pools too are not adequately clean. The spa treatments are overpriced. I dont like breakfast staff hovering over me whilst I am eating. Clearing away plates should be done at the completion of a meal. There is no need for plates to be whipped away the second the last morsel has entered my mouth.