The room was an excellent size and the general facilities were on point. The hotel itself and room felt very special and private with a beautiful view. The hotel was in a good location for getting into Knysna as long as you're driving. The staff were great, particularly the porters who couldn't do any more for you. We would return.

As good as the bathroom facilities were they were a little tired and so were some aspects of the room, such as the carpet. The hotel lobby was very impressive and gave a good impression but walk downstairs to the restaurant and things also become a bit tired. The restaurant wasn't what we expected, not a spot for a nice dinner and it shows with the quality of food/ the dress code and behaviour of some of the other customers. The breakfast buffet was also limited.

Location is great, views are spectacular, breakfast is excellent, staff is friendly, facility is brilliant, restaurant food is delicious, 5 star for everything.

I requested an interleading 2 rooms during booking, on change of date, we were assisnged to 2 rooms without interleading, which made us 5 nights stay looking after our 2 young children very difficult. It's a common sense to put family or friends, when people booking 2 rooms in interleading rooms rather than those who book separately. We saw people checking in and out from one of the interleading rooms all the time during our stay, but we couldn't be allocated.

Honestly I don’t even know where to begin, everything was just absolutely perfect! It surpasses many 5 star hotels I have visited in SA and internationally. The staff go above and beyond for every request. The spa facilities are pristine and beautiful. We stayed in the Woodfired hot tub room and it was lovely! Just phone in reception and someone will prep the tub for you, emptied and completely cleaned every morning. Wonderful restaurant and cocktail bar on site. The fireplace in the rooms creates such a cozi atmosphere. I would also like to mention the lovely lady that would do our evening turn down service - she brings such a warm energy, along with all of the other staff at the hotel. I will absolutely be returning.

The room had an amazing view , was big , great shower , the spa facility and indoor pool was a dream ... and their sumptuous breakfast with a view was just amazing ... and the bar was very relaxing , the decor , had classic bikes , boats etc. This was an amazing property and will definitely come back .

The carpet in the room is dated , me and My son suffer from sinus so we struggled ... they should replace the carpets with wooden floor or tiles ... The menu from the restaurant is very limited ...and did not appreciate not having bacon , pork ribs or sausages ... this was a major negative ... We are in South Africa and not Saudi Arabia , so we enjoy our bacon and pork ribs ... they should reconsider the decision to exclude them from the menu ... does not make sense.

Everything🌸🌸 the place is very beautifully inside out. The rooms are spacious. It really felt like home away from home. Oh Nkosi at reception 👌👌👌 excellent customer service and Siya @ the restaurant (1st impression). All the staff were good and the food was delicious. Gym facility and Spa as well👌👌 I enjoyed them Oh yes I also didn’t see the baboons which was a plus for me 😂😂 as I saw other reviews where people were complaining about them coming to their rooms. Overall it was good stay despite the house keeping issues.

The lady who was responsible to clean room 16 and 15 on the 2nd, 3rd of Jan 2025 if I remember very well. If I were to write it’s a lot but please management. Have a talk with her. The cleaning, linen not being changed etc. complains were laid and it was sorted. The carpet in room 16 was stuffy. I went through a serious episode of sneezing and blocked nose. Please have a look on the carpet or put wooden floor in all the rooms. Room 16 eish🤦‍♀️on Friday the toilet drain started to smell and whole room started to stink until maintenance guy came to put some chemicals. Inspect and Service all booked rooms prior to customer arrivals🙏

The facilities were great, the ambiance was superb and cleopatra made my wife and I feel welcomed and we got to enjoy all the amenities available at the facility. The Spa was great and the horse riding and Hiking was the highlight for me and my wife as it was the first time i rode on a horse.

There was not much that we disliked. What i feel needs improvement, is the maintenance on your roof tiles and the schedule for your cleaners, as they were coming to clean our wellness suits in an erratic manner (i.e. Unpredictable).

It was beautiful, tranquil, so clean and very well taken care of. It has many facilities and activities. A true holiday destination

The restaurant does not do room service.

Exceptional , I absolutely enjoyed my stay , the facilities are beautiful , food was also nice and staff are so friendly and attentive , special thanks to Mr Bradley and the other staff members who gave us such a warm welcome From the porters who assisted us from getting to our room and to the reception to the waitresses who were also so friendly Me and my partner also enjoyed our spa treatments

The only thing I would recommend is a stronger aircon and stronger heater during winter , the rooms are quite big so it takes a long time to warm the room

Beautiful decor, comfortable beds and amazing scenery.

customer service was absolutely poor, additional requests were not met.

The place is very relaxing. The spa services are great. The staff were very friendly. The rooms were spacious.

The only restaurant closes at 9 and there is no in room service. This is not very convenient specially that the hotel is located on top of a mountain where there is no nearby restaurants. The food options in the hotel was ok. The only way to accommodate kids is through booking 2 rooms. Although they are connected, the rooms are spacious enough for a crib.