The facilities are excellent, the room was quiet (with a nice view of the Guadiana river) and the location was also very good (close to the bridge that leads to the old town). But the highlight was the amicability and professionalism of its staff, particularly DAVID at the reception who went out of his way to give us a nicer room and much earlier than the standard check-in time. This is the attitude that differentiates certain hotel staff from others, and DAVID's attitude in pleasing the customer is rated at the top of his profession. I congratulate NH Extremadura for the quality of its staff, as represented by DAVID.

There was nothing I didn't like, everything was top.

My wife and I stayed for one night at the NH Gran on our way from Spain to Portugal and the hotel exceeded our expectations. The room was of a very generous size and was well fitted out. The cleanliness of this hotel was exceptional. It smelt and was clean. Staff were very friendly with reception staff a standout in taking a little time to explain the sights of the city and to mark a few things on a map for us. It was very much appreciated. Lovely stay and recommneded.

Nothing we did not like.

When we arrived, first of all, I hadn't realised it was a 5 star hotel. Then we were told we were being upgraded. The chap at reception was excellent, so friendly and helpful, and the bearer of good news too obviously. Our room was superb, and, later, after coming back from an evening in the lovely Plaza Alta, he gave us a voucher for free drinks in the casino. So that was a bit of an experience too. We didn't do any gambling of course, but interesting to watch for a bit. The breakfast room has superb views towards the 'old town' on the other side of the river, and breakfast was fine. And to top it all, Badajoz itself is a lovely city. We were only staying there as it is a stopping off point for getting to Portugal by train. Incredibly there are only 2 entrance and exit points by train to and from Portugal, each with only 2 trains a day. Badajoz to Entroncamento is on, the other is Porto to Vigo. And the 2 trains from Badajoz are one coach diesel units.

Absolutely nothing,apart from having to leave.

This hotel was lovely, the bedroom extremely comfortable with a huge bed. The hotel restaurant was excellent, with wonderful food and wines. The food was also great in the Casino bar. The staff were very efficient and helpful and the underground parking was excellent.

Nothing, it’s a terrific hotel.

We booked a good room and it was simply perfect: comfortable bed, big bathroom and great river view. the breakfast was very good (not excellent since it could be better). The parking spot is another great thing. Staff is helpful and really nice to talk to. Hotel location is good if you have car or if you’re ready to walk some blocks to get into downtown. We didn’t use facilities: pool and gym. We visited the casino and it was well designed.

Nothing to add here. Some improvements points: a) place to have a tea snack b) inside restaurant should open before, maybe 7:30

Very welcoming staff, and an upgraded room given at check in, which was very much appreciated. Parking is available on site( chargeable) but very convienete. The old town of Badajoz is just a short walk away, but we chose to have early drinks in the Casino and a lovely dinner in the hotel restaurants.The menu choice was extensive, and a great wine selection. Extremely comfortable, well situated Hotel.

Nothing

Extremely spacious bedroom with a lovely shower and toiletry. The bed was very comfy and had everything we needed after hours of driving. The hotel lobby is beautifully designed with a modern and vibrant approach. There is a small gym with treadmill and cardio options but also some dumbbells to enable you to have a fair workout. As a plus, there is free water and apples in the gym, a good way to refresh after a hard sesh. I would certainly recommend this hotel

I would suggest that the reception staff could be fluent in English but generally, they were friendly enough. So, no bother. Other than that, there is a TB in the room but there is no Netflix nor good channel options which is not great for a hotel like NH. It is a quick fix, so I would defo recommend an upgrade on it.

We always like to stay here on our way to south Spain, it is a fun place to stay and play a Bingo or hit the slot machines, friendly staff, great drinks… very nice Restaurant and excellent breakfast.

the first 5 stays we had slippers, robes, chocolates and other amenities in the room, they really tried to feel welcome and special, this has changed and there is no amenities in the room or welcome surprises, it feels a bit sad, especially because we keep coming back but all those extras have disappeared even the free drink T the casino. we have stayed over 10 times and now we feel like we could get better value at other hotels near by.

Nice hotel, modern, beautiful room, fresh and healthy breakfast . Breakfast assistance was very polite offered his help a couple Of times . Casino is always fun, good and positive atmosphere where you can play roulette, black jack and poker . Front desk was very friendly and professional. Thanks a lot

Parking is extra 16 euro , breakfast was extra as well however worth it. I was asked to show my id twice when entering casino they didn’t even want to check to system to see my previous visit which was a same day.

The hotel is great room was clean, very big, we have had a long day so it was the perfect place to stay. Great pressure in the shower and the breakfast buffet is amazing, the reception personnel was not either friendly or unfriendly they just get the job done. The buffet personal was great.

The parking cost is not mentioned anywhere and at the end they just charge with it.