The hotel is in a superb location. We had a wonderful panoramic view from our balcony. There is a light and airy feel to the whole hotel. Decor is modern and very tasteful . Every member of the staff was welcoming and eager to help.

The access to the beach from the ground floor of the hotel was quite steep. This might be difficult for some guests and we saw no evidence of a lift. We didn't find the buffet dinner in the main restaurant very appetizing, but there was a wide choice.

Staff were excellent apart from one at reception who made false excuses for lack of internet which a manager was able to immediately sort out. Location is terrific Breakfasts very good but the cereal area is cramped and the hot eggs section is slow

This is not a 5 star quality hotel The rooms are on the small side , there are no luxuries, the soaps are not the usual Ritual scents and the bed was hard and lacked comfort

Loved the hotel overall, it was my second visit and I’m sure I will stay again. Breakfast was great, although as the week went on, I saw more flies hovering around the breakfast food on display, and I’m sure something could be done about that.

The swimming pool is fab - I loved the waterfalls and the sound they make, but the pool is not very accessible with only steep ladders to get in and out. Would be better if one end could be made to have shallow steps to improve accessibility.

Perfect Stay, very good location, very friendly staff especially Lorena on the reception, was really helpful in giving recommendations for food and beaches Breakfast was really good with lots of options Amazing beach and swimming pool was really good and clean

Had issues with air conditioning in my room in 2 hot days, cannot say it got really fixed as I was told the problem is general among the 5th floor which I was in Parking is paid so had to park outside the hotel

Stunning room and excellent breakfast. Lovely location. Staff were exceptional - particularly grateful for a lovely kids' club. We came at the end of the season which was perfect for us as it meant the hotel was quiet - not sure how it would be when the hotel is fully open.

The swimming pool is freezing - again, it was October, so probably easier to cope with in the summer. (We've bought kids' wetsuits for next time). Although we loved The Level and the variety of complimentary snacks and tapas, it would have been helpful to have had labelled dishes so it was clear what contained meat / fish.

Location spectacular Breakfast and evening meal was good Staff were very friendly and helpful The restaurant balcony was fantastic

More electric sockets in the room Room was on the small side for a “premium room” Shower screen didn’t keep water contained in the tray Car park was too expensive Jacuzzi was filthy

Location, the beach, sea, service

For the price that you pay for the room it is not acceptable to charge extra for the infinity pool and to ban the entrance for the kids. If you want to have adults only it is possible, but if you are not adults only you cant restrict open pools for kids or charge it extra after the price already paif for the stay

The hotel has a great location with views over the bay, to be admired from the room with a sea side view, the breakfast place or the restaurant. Receptionists were really friendly ( thx for the upgrade) and gave great advise on things to do and watch out for.

Capa nap restaurant in the hotel is overpriced and waiters are unfriendly relying on the view to sell their value. Recommend that you go to town to Cala Mitjana. You might not have the view.but a great experience / atmosphere and fab food.

Room was great, very comfortable. Breakfast so much to choose from. Both pool areas had plenty of sun beds, towels etc. All areas were so clean . Loads of staff to help in any way who were very welcoming and helpful. Couldn’t fault the hotel. We wanted a chilled relaxing holiday and that’s what we had.

There wasn’t anything we didn’t like.

I was a little hesitant at booking a big beach chain hotel in a touristy part of the island but on arrival my fears disappeared. We had an exceptional room, albeit it was a junior suite, with the most stunning view of the bay.

My only gripe was the fact that the terraces were not properly screened so you could hear the neighbours, smell their cigarette smoke, and see their lights left on at night.