We did not have hot water in the unit upon arrival. We called guest services but the agent did not hear our problem and did not provide a solution. He seemed focused on being right rather than being helpful. He chose arguing rather than reasoning. The issue was simple: the water heater (which is not visible) was in the OFF position (even when the agent flatly denied this possibility). I had to explore and find the water heater hidden within the unit and fixed the issue. I asked that they add to their protocol making sure the water heater is turned ON, the morning of a guest arriving and if it's not, to be able to guide a guest to where it is, to turn it ON if it's OFF.

Super well located, easy walking distance to all main touristic sights in Granada. Building and apartment is very spacious and looks like it has been recently re-decorated / re-novated, Kitchen is very well kitted, everything we needed (included oven) is available. Top rated. Good and frequent communication with host. Easy to walk up the stairs or take the lift.

Cleanliness could be better, especially kitchen utensils, plates and glasses we had to re-wash (the apartment itself was very clean and nice). Shower over-flows easily. Water runs everywhere in the toilet. External noise is a bit too much on busy nights like Friday. We were awaken multiple times with cars/motorbikes and people talking on the streets - this is probably true anywhere in a city centre, but otherwise acceptable. Parking requires great navigation and parking skills. We did fine, but understand some people struggled.

Restful, well equipped, great amenities, quiet despite of being in the centre, a refreshing place to come back to each time during our 5 hot days ( 35C+) in Granada. Receptionists till 1900, esp Irene with her sweet nature which made our stay memorable

Bathroom sink very slow to drain but minor issue Could have provided more info/ pamphlets on areas of interests though there was a map given Some noisy renovation next to property

Stylish, spacious, comfortable and modern apartment with fabulous supply of coffee for our coffee loving needs. A complimentary bottle of water and biscuits to accompany the coffee were a nice touch. The bed was super comfortable and the towels thick and luxurious feeling. Also it was a great location and very quiet. The kitchen was just right for small meal preparation.

The shower was slightly narrow but manageable but overall the bathroom was a great size.

We stayed in four apartments in Spain, and this one was our family’s favorite. 1. The room was spacious and comfortable, and the living supplies were clean and tidy. 2. The location was extremely convenient, with easy walking access to the Alhambra and the old town. 3. The host provided a large quantity of coffee capsules, which was perfect for our group of coffee enthusiasts. 4. The receptionist was extremely kind and helpful, especially with storing our luggage before check-in and after check-out!

The property was well located, close to the centre. Our apartment was spotlessly clean on the second floor facing the rear which was so peaceful. The reception staff were delightful, great customer service. The apartment was beautifully decorated and very well appointed. All the little luxury products and a bottle of wine to welcome. The automated key pads were great to gain access. We will definitely use again.

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The apartment was nice and spacious, plenty of room to put our suitcase in the bedroom too. They also provided us with a free bottle of water, biscuits (very yummy) and coffee pods. The staff were friendly, accommodating and also provided us with a map. We also liked the location as it was near great restaurants and a 25- 30min walk to the Alhambra. Wish we stayed an extra night to explore Granada more. The apartment was clean and tidy.

I don't think the room is that well soundproofed as we could hear sounds from neighbours via the courtyard (even with the windows closed) and our views from all the windows were just courtyards. It wasn't too bad, but noticeable. The bathroom decor and layout could be improved.

Very close to the centre of town and the Alhambra. The apartment was very well appointed with nice decor. The bathroom was a bit small for comfort but the shower was really nice, and the bed was comfortable. It was tidy and clean. The staff were very prompt in answering questions before our arrival, giving very clear instructions for our parking given that the city has strict rules and restrictions for cars in the centre.

There was no tea provided (lots of coffee pods though)! It would be nice to have mugs as well as cups.

Thanks It was a beautifully decorated, spotless, and comfortable apartment with ample space, including two bedrooms and one bathroom. The kitchen was fully equipped with everything one might need, and there was also a washer machine available. The location was perfect, with main attractions and bus stations within walking distance and plenty of restaurants nearby. Bea recommended 'Los Manueles,' which turned out to be a fantastic choice.

At night, it can be noisy due to its central location with restaurants and bars nearby. There was also a slight smell in the bathroom, likely due to the building's age, although the apartment itself has been recently renovated and is all brand new.

Everything was beyond perfect! The best place ever we booked in Andalusia! The location, the cleanliness, the beautiful style of the apartment everything was kept amazingly... The bed was huge and comfortable, pillows too... It was possible to have a totally dark sleeping room closing the windows, although there even are curtains. No noises at all! We slept like babies, and my baby who's 4 months old was happy to be there. Appliances in the kitchen were in a perfect state: dishwasher, washing machine, microwave, coffee machine (with many coffee capsule and biscuits) and it was possible cooking there since is fully equipped! The bathroom has also a bidet. The check in was easy and we arrived at 20:30. We had a car that we parked in a near parking place rhst costed 18€ per day. It's amazing it has also the elevator!

Everything was perfect.