From the minute I walked into the hotel till that day I left to return to my home, I was extremely happy with the level of service and the helpfulness from your staff. Since I speak very little Spanish they were very patient with me and were able to communicate in English. 1. Your hotel has an excellent location and the restaurant/bar (Ola) was very nice and was one places our Granada Walking Food Tour visited. 2. I ate breakfast in the hotel both mornings and found the food choices and the quality to be excellent. In fact, I stayed in five other hotels during my 15 day visit in Spain, and Melina Granada one of my favorites! I would definitely stay here again or recommend it to my friends who might be visiting in the future.

Nothing.

The hotel was very comfortable and in a great location. The staff were friendly but didn’t go out of the way to accommodate us. When I checked in, we had 4 rooms for 3 nights as we were celebrating my 60th birthday. We had a room that gave us access to the lounge but the other 3 rooms didn’t . They explained that the other members of our family group couldn’t use the lounge once FOC. We accepted this but I found it disappointing that nothing was done to make the occasion special by the hotel.

Close to all amenities and the hotel was very well appointed We had a level terrace room which was small and the bathroom was very cramped but the views and the quality of concierge was really quite perfect. Amor Paula Marta and the team could not do enough for us ! Level guests enjoy a private experience but it was shame it lacked atmosphere

The room was rather small but the view made up for this The bathroom was tiny without a walk in shower and the sliding door was a stupid design with a difficult handle to open ! The level outdoor terrace does not have views of the The Alhambra Air Conditioning in our room was not always brilliant and the level restaurant was rather warm

The hotel was very clean and the decor and amenities were excellent. Location was great as well since it was walking distance to the main shopping area and the staff were excellent about getting us a taxi quickly for trips out.

The staff were very efficient, but I wish the senior staff were a bit more friendly. No one said 'thank you for staying with us' or 'hope you had a nice stay' as we checked in or when we checked out and left. Maybe it's because we are used to that courtesy and friendliness in the USA, but it felt a bit cold not being welcomed or treated with warmth. We paid good money to not be treated so coldly.

The staff at the level were so kind and helpful. We had a problem with our room as it was too noisy on the first night and the next day they moved us to a better quieter room higher up. I then needed to book an extra room and Alexandra was so helpful and sorted everything out for me, whatsapping me when the room was ready. The level lounge area on floor 6 was a great place to chill during our downtime on our holiday and the breakfast was great and we had an incredible view of Granada.

Whilst the property was in a very central, convenient location, it was pretty loud at night. The room faces a square which had a number of very lively late night bars, which on a weekend were very loud. All of the staff were very lovely, particularly the servers on the level. The breakfast was amazing and the happy hour from 5-7pm each day was a very nice touch. The level room we had was great but it was very dusty and needed a good deep clean.

We loved the Meliá! The staff were amazing, Amor and Alexandra couldn’t do enough for us, their knowledge was great and they were full of suggestions, humour and humanity. The location was very central with easy access to lovely bars, restaurants and all the sights. Our room was spacious and had everything we needed, the view of the Al Hambra was a huge bonus. I also very much appreciated the birthday cake and booze! We’ll be back for sure.

This is honestly one of my favorite stays ever (and I’ve traveled quite a lot in the world). We booked a terrace room in the Level and it continued to delight us with the value it offered. The breakfast and happy hour were excellent, the views spectacular and the staff absolutely genuine and friendly and helpful. Rooms are large and comfortable and spotless. Location is perfect.

I cannot think of a single thing we would change.

Location was perfect in city center near several parks.Shopping, dining, and transportation was plentiful. Breakfast was the best we had in 2 weeks of travel in Spain. The room was exceptional, very quiet. Even the refrigerator was quiet! The staff could not of been better. Housekeeping was exceptional as well. We highly recommend this hotel.

We could only stay 5 days then had to leave…lol

Location was close to everything. Good tapas restaurants around the corner

Front desk sold us an upgrade package that was not good, but I accepted just having arrived after a sleepless night on the overnight flight. The next day I requested a refund and they changed my room so everything was ok. But what I am not happy was that they try to sell us on an upgrade just to bring more revenue to the hotel. Don’t fall for it.