Beautiful hotel in good location for everything in Granada. Staff overall very good, helpful, pleasant but some apparent mis communication between reception desk and restaurant. We were told restaurant was open on our final evening and it was actually closed as there was a large group booking. Two staff on reception didn't know this. All the menu was available in the bar area. However what was described isn't what we received regarding one item. The food was overall very good but some items pricey ...patatas bravas are chunks of roasted potato with spicy sauce and garlic mayonnaise ..we were served a portion of chips with some mayonnaise. We accepted it. However a bit more attention on this type of thing would have moved the review to excellent. Not a major thing, would use again and would recommend. The decor and level of cleanliness and general ambience is exceptional.

The location is perfect.... it's the best you can ask for in granada. The staff are very friendly welcoming and helpful ... Special thanks to nacho at the reception. The facility is very chic and historic yet very clean and well maintained. We got upgraded for being the guest of the day to a sweet, and it was the best stay during our hall trip The parking is right down the hotel. Every attraction in granada is within walking distance from the hotel The hotel offers plenty of complementary treats and drinks within the reception area, which was a very nice gesture

Nothing

Location excellent, everything within easy walking distance, and staff very cheerful and helpful. Great walk-in shower and nice toiletries. Welcome chocolate nice touch too

We had seen photos of a bar online. Looked good. But sadly no bar at all in the hotel due to alteration work taking place. Despite the hotel being right in the centre of the city the room was very quiet apart from the occasional noise of the work being carried out. The car park was quite difficult to find. Not well signposted and reaching it involved entering an Access Restricted area and negotiating bollards while driving over a busy pavement!

Brilliant location for the main attractions and close to lots of shops and restaurants. Taxi rank in easy reach. Rooms are clean and spacious and very soundproof with spacious bathroom (Superior Room). Very comfortable beds and clean sheets. Good AC in working order.

Room service did not provide fresh new towels or any slippers which we had to request for on return late at night. However, staff were helpful and sorted this out straight away and also gave use adapters as we brought the wrong type with us.

We loved the free drinks vouchers you get when you opt not to have your room turned over. It was a shame the bar was closed though, but we could have the drink in the restaurant instead. Location was super-central and the windows EXTREMELY sound proofed to the point we couldn't hear anything despite it being a busy road. Air conditioning was very quiet and worked well. Breakfast was very good but pretty expensive.

The bed was maybe a bit too hard, but nothing major. The room was also quite dark.

Hotel has perfect central location for everyone who wants to spend few days in Granada. Comfortable rooms, friendly staff, underground parking (accessible from hotel lobby), pet friendly (as all NH Hotels) .. We were really happy to spend 4 nights in NH Collection Victoria. Definitely, we will be glad to stay here next time (even if to have some skiing days mixed together with sightseeing ... it was 45 minutes to get to Sierra Nevada skiing resort, well, well, central location has its small drawbacks when you need to go out of the city... but it's not a big problem). But for sightseeing and visiting Granada Alhambra, Cathedral, bars , restaurants, etc.. - it's perfect!

Maybe a little noisy at night when buses and other traffic can be heard from outside street ... if window frames would be thicker..

The hotel has a great location, right in the center and within walking distance of most that there is to see in Granada. Rooms were a bit small, but functional with comfortable beds. Shower had great pressure, but water escaped quite easily to the rest of the bathroom.

We did breakfast one morning, it was a bit disappointing. The coffee machines were not great, food had a lot of industrial, mass-produced items.

Location is excellent, food at breakfast as well. Though hotel is big, and I expected crowded breakfast, I was pleasantly surprised to see a quiet and always available seat for breakfast. Choices were very diverse. Room was quiet, clean, and I did enjoy the coffee machine available there. The most I appreciated that room cleaning was coming after 12:00 (noon), when I was away and not at 8:00 o'clock in the morning. Excellent!

There is nothing I could say. maybe not so much perfume at Reception, but one gets quickly used with it. Is not that I did not like, it is just too much at the moment you enter, and I prefer a neutral scent.

The staff service was up to the level we expect from NH. The breakfast was not as diverse and the breakfast room not as pleasant as other NH hotels we've stayed at. The location was excellent. The room was a little smaller than we like but it was OK.

Breakfast could have been better and the room could have been larger and more upto date imn appearance.

Really nice hotel in city centre. Good room service. Staff were exceptional helping my wife receive urgent medical attention. They went beyond normal and made a huge difference. I cant thank them enough. They should be proud of how they acted. The trip turned out to be the last that my wife made. She was so appreciative of all that was done for her ❤

With that perspective, how is it possible to complain.