The location was perfect, easily accessible by metro and took only 25 minutes from the airport. Right in the middle of Madrid so easy walkable access to the main sites. Room was clean, modern and comfortable. Good air-con and Wi-Fi throughout, including at the rooftop terrace and pool, which was such a bonus to cool off in after a day in the heat. The pool was never too busy and it was always possible to find a sun lounger. The staff were great and were always happy to help. Being able to store luggage on our day of departure was very helpful. Thoroughly recommended and would gladly stay again.

Nothing.

Fantastic location with everything at the hotels doorstep, the room is small but it’s all you need. Staff were very helpful.

Nobody told us about the pool being emptied and we booked specifically for the pool so that was quite frustrating. There was no compensation. Overall though, great stay. Would recommend.

The location is great, kind staff, very clean rooms

The room was small

I chose this hotel mainly for city walking, and the location was excellent.

However, the building was older than expected, and the room was quite dark even during the day. The lighting felt gloomy. There were many group guests, so the dining area and elevators were often crowded. The room was clean, but there was a noticeable smell. I was also disappointed that ice was not freely available—only provided at the bar in a small paper cup, and only if I went myself. I’ve never stayed at a hotel where ice wasn’t readily accessible. For me, having cold drinks is important when I’m relaxing, so this was a letdown. The shower was hard to control — I always ended up with a blast of cold water, possibly due to the age of the system. The water pressure was also weak, so washing my hair took longer than usual.

The hotel is beautiful. The staff were very friendly and helpful. The rooftop pool was amazing. The beds were extremely comfortable, and although the room overlooked the main street, the room was very quiet. Breakfast couldn't have been any better. So much variety. It is in a fabulous location, walking distance to attractions and right on the main shopping strip. If you want to stay in the heart of Madrid, this is a beautiful hotel.

The only disappointment was that there were no english speaking or subtitled tv channels for us to watch after a day of sightseeing. I think for a 4-star hotel that has so many english speaking tourists, this is something they should look at.

We've stayed a few times before and it's a great hotel. The location is amazing, the staff in reception are lovely, helpful and welcoming, the room is a good size, clean and well equipped, and the pool is superb!

The same every year, the pool staff leave a lot to be desired. They don't like you going up to the bar to order, but then don't come around to take orders for ages! They aren't particularly friendly and the prices by the pool are extortionate. This year they had a pool DJ playing one of the days, good music but way too loud (and I like loud music!). Also the double bed in the room was actually 2 singles pushed together and were on runners so move apart and you fall down the middle if you roll over.

The breakfast could have a better fare and atleast a change every alternate day. Hot breakfast served should be communicated to guests as there was no communication of that at all. We happened to stumble upon it.

Th front desk staff could have been friendlier and helpful Additionally a very strange incident occurred in our room. Post a shower the vapour in the room created a sign on the bathroom mirror which read ‘HELLO’ in capital letters which spooked the daylight’s out of us as once the vapour vanished so did the sign. Yet get the chills when I think about it.

Everything was good. We didn't make use of too much facilities in the hotel as we went to Segovia for the day. It is nearby the metro and a lot of shops etc.

The security can be better if you load your luggage from the hotel into the car. It is a very busy corner and they stole my handbag with passport, cards and money while we were loading our luggage. The

The staff are very helpful and friendly ,the place is spotless, the breakfast is plentiful and varied.The room we had 602 was spacious and had a great bed and bathroom. A/c was efficient which was great see that the temperature was hitting 44°c. The pool area and staff are wonderful couldn't do enough to make you comfortable. The pool itself was very clean and lovely for an afternoon dip. Prices for a city centre hotel is on par with other quality hotels we have stayed in.

Lack of sunbeds around the pool, as sometimes guest from.other hotels pay to visit and occupy the beds. Only a minor gripe as the hotel.is marvellous. I will definitely be back.

The hotel is located on the main high street of Madrid. A huge choice of shops and restaurants right at your door step. Thus, the perfect location. The street is very busy but that's what I like. But once inside the hotel, it's very tranquil. The security at the door is robust to fend off the beggars and possible anti-social elements. The best part of the hotel is its rooftop pool. You can relax in the pool and have drinks of your choice served to your table. This rooftop is always lively with great ambience. The hotel overall maintains very high standards in terms of service, cleanliness and the comfort in the rooms. Really high quality.

Nothing as such. The property is a bit dated and do with some renovation.