The location was perfect, easily accessible by metro and took only 25 minutes from the airport. Right in the middle of Madrid so easy walkable access to the main sites. Room was clean, modern and comfortable. Good air-con and Wi-Fi throughout, including at the rooftop terrace and pool, which was such a bonus to cool off in after a day in the heat. The pool was never too busy and it was always possible to find a sun lounger. The staff were great and were always happy to help. Being able to store luggage on our day of departure was very helpful. Thoroughly recommended and would gladly stay again.

Nothing.

The location is great, kind staff, very clean rooms

The room was small

The hotel is beautiful. The staff were very friendly and helpful. The rooftop pool was amazing. The beds were extremely comfortable, and although the room overlooked the main street, the room was very quiet. Breakfast couldn't have been any better. So much variety. It is in a fabulous location, walking distance to attractions and right on the main shopping strip. If you want to stay in the heart of Madrid, this is a beautiful hotel.

The only disappointment was that there were no english speaking or subtitled tv channels for us to watch after a day of sightseeing. I think for a 4-star hotel that has so many english speaking tourists, this is something they should look at.

Everything was good. We didn't make use of too much facilities in the hotel as we went to Segovia for the day. It is nearby the metro and a lot of shops etc.

The security can be better if you load your luggage from the hotel into the car. It is a very busy corner and they stole my handbag with passport, cards and money while we were loading our luggage. The

The breakfast could have a better fare and atleast a change every alternate day. Hot breakfast served should be communicated to guests as there was no communication of that at all. We happened to stumble upon it.

Th front desk staff could have been friendlier and helpful Additionally a very strange incident occurred in our room. Post a shower the vapour in the room created a sign on the bathroom mirror which read ‘HELLO’ in capital letters which spooked the daylight’s out of us as once the vapour vanished so did the sign. Yet get the chills when I think about it.

This hotel is in the heart of the city along a beautiful street. The morning breakfast was extensive in a large room. The biggest highlight is the pool, which provides sweeping views of the city, the royal palace and is just a wonderful place to swim and relax on a hot day. It is right across the street from a subway stop, so it's easy to get to other neighborhoods to explore. Overall, very good.

The air conditioning in the rooms was pretty weak and there was no fan in the bathroom. However, this is a very old hotel, so I think that is to be expected. The rooms were quite nice other than that.

The location of the hotel is great. Very close to Puerta del Sol and to Plaza Mayor. The room was great, very spacious and neat. The bed was good. The bathroom was big, clean & had all sorts of personal care products except for dental and shaving kit, which is acceptable for a 4-star hotel. The breakfast buffet was really good with a decent variety of options, the food was constantly refilled and the staff at the restaurant were very friendly.

The staff at the front desk were not very friendly. The person who did our check-in did not smile once & after checking out we asked the front desk to keep our luggage with them till we get back from a tour we booked. Upon return, the person at the front desk at the time did not want to give us back our luggage even after getting the receipt we had for them. and insisted that we wait for the porter to come back and do it himself. We had to go around looking for the porter and call him ourselves, a porter mind you that was nowhere to be found when we checked in!

The location

The first room we was given on floor 7 was not to how standards so we had to move to another room but the floor was to noisy on level two too much coming and going from the staff cleaners we was in 216.It felt like their cleaning room was next door did not clean the room one day when we asked the guy on reception that our room had not been cleaned it was my birthday on the 28th and also the window there was no natural daylight coming through because he’s overlooked by another block the floor level was always cold and there was a unpleasant smell

The location of the hotel is excellent, on the Gran Via, surrounded by shops and restaurants. The lobby is very nice and our room was ready 1 hour before check-in time. The bathroom is comfortable, the bath/shower combo was great.

The bathroom window did not close well, and neither did the room's window that was looking over the rear of the hotel, where there were a large number of fans (possibly of ventilation / air conditioning extractors) that hummed all night. Also the walls of the rooms are quite thin, I heard someone in a nearby room coughing all night long, so you can assume you are also being heard by your neighbours.

Definitely worth a visit! The hotel is located in the very center of Madrid, we were greeted by friendly staff, the hotel itself is very beautiful and clean. The room was gorgeous and with a beautiful view, I would also like to mention the excellent bathroom and comfortable bed with a large TV. The hotel service is thought out to the smallest detail such as shampoos, combs, delivery to the room and room cleaning when required. The breakfast is excellent, there is a choice, everything was fresh and tasty. We will definitely visit the hotel again 🫶

there could be noise outside the window, but I don’t consider it a minus since it’s in the very center and the windows had good sound absorption