Hotel was clean, modern and value for money. Very central location near Gran Via. Lots of restaurants near by. Pool and roof top were breathtaking. Staff were friendly and helpful. Room service was very efficient. My room was cleaned everyday. Room was air conditioned which was important during summer. Bed was comfortable. Sheets and towels were super clean. I didn’t have any meals at the hotel so cannot comment on the food.

My room wasn’t entirely brand new. Think it was the old wing. May be a tad dated. But it didn’t really bother me. It was clean, spotless. All facilities were working well.

- very good location, close to Calle Preciados and Gran Via - roomy and well equipped bathroom, with a bathtub - adequate storage space - balcony, refrigerator and "night lighting" - friendly and competent staff

- room is smaller than one might think from the pictures - in the "old building", you need to climb stairs to reach the elevators, the breakfast room, the roof terrace, etc. This is not advertised anywhere, creates difficulties for people with mobility problems and with heavy or big luggage. Despite this, no help with luggage was offered. - room fixtures are somewhat shabby, light bulbs keep going off, motion detector lighting for the toilet is maddening - the room safe is an older model, requiring you to use some type of card with a magnetic strip at each opening

This hotel in Madrid had an excellent central location ( just steps from Gran Vía and the city center) making it easy to explore the city. The facilities were great overall, and the staff were good at assisting us during our stay. Our room, which was comfortably arranged for three people, was satisfactory for our needs. A solid choice for convenience and helpful service

While the hotel is undergoing renovations, our room had not yet been updated and felt outdated, though it was still comfortable. Additionally, the floor we stayed on had a strong smell of cigarettes, despite the hotel being advertised as smoke-free. At night, the cigarette smell seemed to enter our room, which was unpleasant. Addressing these issues would greatly enhance the guest experience.

We really liked the location. It was within walking distance of everything we wanted to see. The staff were very friendly and helpful. The breakfast bar was good, but not a big selection, for the price.

There was an air conditioner problem with 2 of the 3 rooms I booked so they asked us to move to a different room. The single beds had wheels on the four legs and the rooms had a tile floor. There were no locks on the wheels so the beds would slide away from the wall if you sat up to read. The overall temperature of the room could not be adjusted, even the new rooms we were assigned. The hotel did not have a sitting area for gathering, other than the lobby, which was a busy place that caused the automatic doors to keep opening. It is December so it was cold! Would have liked an appliance to heat water for coffee/tea in our room.

I’ve stayed here a couple of times before the rebranding and the location is absolutely the best. Now the quality of the common areas has improve a lot! It’s modern and elegant. The terraza has such an amazing view!

Even tho the common areas (mainly in the first floor) look improved, the rooms have not been updated. The decoration could be a bit more aligned with the rebrand of the hotel and because of this it feels a little bit overpriced, also for the price paid breakfast should be included.

Nice y clean

Paying 3 euros for a towel rental y that when we needed a plastic spoon to use in our room for food we took back to room and pool restaurante said we needed to buy it? Buy a plastic spoon? We just eat there and spent $700 .. for these reasons we will not be back.. however your hotel is very nice , it would be best to wave silly rules and fees .. guests from Canada may not appreciate this , because for that 1 euro cost to buy a plastic spoon, you lost a return visit.

Location was excellent. Everything we wanted to do was within walking distance. The staff were extremely friendly and helpful. The rooftop bar was beautiful. The room had everything we needed. We would certainly stay again if we came back to Madrid.

There was work being done in the hotel, which was a bit frustrating as the drills/hammering was walking us up around 8:30 each morning. Not the end of the world, but a bit of a pain after a late night.

The rooftop pool was nice , and the terrace above with great views over Madrid central was an added bonus and nice to sunbathe for an hour or so. The hotel was clean and reception staff attentive and very helpful. They allowed us to check in early which was much appreciated at the expense of adjoining rooms but we did not mind that at all. The hotel is in the middle of all the action in central Madrid (it seems) with good shopping, bars, plenty of restaurants and access via multiple metro stations very close by. Very quck and easy to walk to the major attractions in central Madrid.

The access to the terrace in the evenings was conditional on buying drinks from the hotel.

I like being in the middle of the action and watching people rushing in the square in front of the Hotel and going to the El Día supermarked. I had a good view from my room and enjoyed watching life outside. The room has nice furnitures, the two comfortable chairs and a small table at the big window was just perferct to sit and sip a coffee and enjoy the view over the Santo Domingo square. But, strangely they don´t offer milk in small units with the coffee or coffee creamer powder as in ALL hotels I have stayed in for the last 20 years I think. And when I rang to the front desk to ask for it I was told that the milk was finished!? Strange. But in the end, after several calls a nice staff member just brought me a whole liter of whole milk to keep in my refrigerator. That was the milk I used the next 3 days as the small units milk or the creamer powder never was supplied. I did not use the pool on the top floor as I forgot bathing suit and was just to busy, but I went up there and had one beer outside and saw that there was a lot of people enjoying sunbathing on the rooftop or cooling down in the swimming pool. Enjoying. The breakfast was nothing special so I only had breakfast once at the hotel. The breakfast room does not offer a view to the street which is something I like and the variety of food was not so good. I liked the mega-shower. You can choose between variety of currents and choose between different lights coming from the shower head.

The breakfast buffet was nothing special and rather dark breakfast room. Not very attractive. No milk or coffee creamer powder for the coffee which is no problem for most people I suppose but I am the coffee creamer woman I can´t drink black coffee.

Luxury hotel that even smelt lovely as you walked through the door - the feeling of being in a garden , the water , plants and the roof top bar ! What a place to watch sunset Rooms clean , well maintained and contemporary - fridge , air con , toiletries and cleaned every day ! Will absolutely return ! An oasis in a busy beautiful city

Like others maybe slightly earlier pool opening but understand closing at 7 as the pool becomes the roof top bar !