The hotel is small but very well located. You can get there directly from the airport on metro line 8 to the Colombia stop, which is very close to the hotel. Bus 51 is convenient for sightseeing or shopping along Serrano Street or getting to Plaza del Sol, where the famous Bear is located. The rooms are not big, but nice, comfortable, and clean. The staff is professional and friendly, always available to help.

Everything was fine, but I wish they had a safe in the rooms, for those of us who are staying for several days.

Location is convenient very close to shops & metro stations so easy to get around madrid. Room was acceptable in size & clean. Hairdryer in toilet which is great. Bed was comfortable.

No drinking cups nor coffee or tea facility which is standard in most hotels at this room rate. There was insufficient worktop space in the bathroom by the sink hence found it such a hassle having to retrieve toiletries from the bedroom all the time. Would have preferred more lighting by the sink mirror too. The shower cubicle was too small in size as kept banging arm against the mixer tap. Basin was also too small & kept dripping water onto the floor. Pillow was a bit too soft. Lifts were too small & old. One of the elderly cleaning staff seemed grumpy whereas another young lady was very pleasant & friendly. Service needs improving on the grumpy one.

Breakfast was not included, but there is an excellent bakery across the street. The hotel is small but very well located. You can get there directly from the airport on metro line 8 to the Colombia stop, which is very close to the hotel. Bus 51 is convenient for sightseeing or shopping along Serrano Street or getting to the last Stop In Plaza del Sol, where the famous Bear is located. The rooms are small, the beds are not American-sized, but they are comfortable and clean, and the staff is professional and friendly.

The rooms do not have a safe to put money and documents.

Near Colombia Metro, so it was a direct route to the airport (Line 8). The station has elevator access to the street level, so we didn't have any problem getting to the subway platform with our luggages. Also easy access to central Madrid on the metro. There are several restaurants in the area (including a McDonalds) and a Carrefour Express mart nearby. Surroundings quiet and peaceful. We had a junior suite with 2 single beds and a double sofa bed that can be coverted into 2 single beds, so we were able to rest well. The rest of the room was big enough for us to open our 4 luggages. The bathroom was also spacious and had hooks and racks that were often not provided in other lodgings, so they were particularly welcomed. There was also a spacious wardrobe area with plenty of hangers for the 4 of us. The staff were friendly and helpful and prompt with their replies when we communicated with them prior to our arrival. They were also able to hold our luggages for us (in a locked room) after our checkout as we only had to head to the airport in the evening. Overall, it was a good stay.

Nothing.

Bathroom. Clean and comfortable, Location is great, well communicated with public transport, especially if you come/go from/to the airport (only 4 stops, direct line). Nice area with shops and some restaurants nearby. Not crowded, not noisy. Room is very good pricewise. Air conditioning working great. Refrigerator was a good thing to have, nice to find a compliment bottle of water upon arrival (but you can drink Madrid's tap water, it's very good). Comfortable bed.

Bathroom. the space inside the shower is a bit limited. Room. I liked having a terrace, but would prefer to have a higher separation between my terrace and the terraces on right/left, to give you more privacy. Garbage is not separated, so everything (plastic, organic remains, paper...) goes into the same bin/bag. I know this is quite common in many hotels, but there must be a way to try to recycle.

Friendly and English speaking staff who were very comforting and helpful…. Specially staff Christin. Clean and comfy room. Close proximity to Colombia metro station. Easy access to Sol (centre of Madrid) by bus no 51 with bus stop right outside. Lot of option around for food and drink. Close proximity (walking distance) to Santiago Bernabeu stadium.

The shower area was very small. Would be difficult for someone really healthier.

It's in a relatively newer building (compared to mostly old structures in Madrid) and is close to a Metro station that has direct access to the airport. The staff were helpful.

The bottom portion of the shower door has no rubber seal so when you take a shower, the water splashes out into the toilet and into the bedroom. We had to use the towels to hold the water. I didn't have the time to complain and request for a room transfer since we only found out about it when we took a shower at night, and we only stayed for one night. I hope they notice this flaw and will fix it soonest. Except for this, we had a good stay at Roisa.

It has very basic ammenities but the room was clean and the beds were comfortable. Very near a subway station.

Very small shower space.

The hotel is conveniently located near the train station, with Line 8 providing direct access to the airport. The room and bathroom are clean and well-maintained.

The soundproofing wasn’t very effective — conversations in the hallway could be clearly heard. Fortunately, it didn’t happen often.

I like the place because its easy to access the bus or taxi .its near almost everything.

Nada.