Great location next to handy underground. Room was spacious and clean, staff kind and helpful. The lack of coffee machine or even kettle in the room is a little strange - It would be a cheap thing to add...

Lack of coffee machine and kettle in the room - I think it would be much nicer to have it in the room rather having to go to the lobby to get coffee in your pyjamas...

Good size for the room

The temperature is too hot (27°C) . It could be a solution to charge a reasonable additional charge to set the temperature below this threshold.

-the hotel and the rooms are very clean -extremely nice & helpful staff -the breakfast is absolutely great! -the hotel is located just a 2 minute-walk to a metro station and also right next to a few markets, good restaurants & cafes

-very thin walls (you can hear absolutelu everything from outside and from other rooms) -the room definitely needs more lightbulbs -the building is old and needs several improvements -the hotel is right next to a metro station and so you can easily reach the city in little time, but still the hotel is far from the main attractions

It was well situated next to the metro line, and between the city center and the airport. There is everything you need in the same street as the hotel. Beds were comfortable and the room clean. Staff was also very friendly, solution-oriented and proactive when I raised an issue with my room (thanks again to María from the reception desk)!

The block 3 of the hotel is not really soundproof and one can hear anyone talking in the corridor or shutting their door. It's hard for light sleepers to get a peaceful morning in bed. We were changed rooms, which was much better and we could sleep correctly!

Me and my mum stayed here for our quick week long holiday in Spain, and we thought the hotel was great! The staff were extremely helpful and welcoming! Every day once we had left to go and sight see, our room were cleaned, beds made up and given fresh towels! Maria in particular was amazing!! The travel to all the main sightseeing destinations were very quick and easy! We mostly took the metro everywhere and the nearest station was a 2 min walk!

The only downside (and personal preference) is that majority of the channels on the TV were in Spanish which is obviously obvious because we were in Spain but it was advertised that there were channels in English, I just didn’t know that it would be only the news channels. Some days you just want to unwind for an hour or so, after a long day, infront of the TV before bed but again, that’s my personal preference! Otherwise, amazing hotel!

Mostly the wonderful welcome we got from Maria anytime we saw her, especially when checking in, such a fantastic lady, very informative, had a great sense of humour, welcoming & willing to help us at all times, such an amazing asset to the hotel, Paola was also a fantastic lady, welcoming as well, they made our stay memorable, we enjoyed every minute & felt so comfortable straight away, Belin was on reception in the morning time, another gorgeous member of staff who gave us great advice about transport, gave us the change required etc.. well done Hotel Ilunion for caring to have such amazing staff it really makes the difference, we shall definitely be back 😆

Nothing

The hotel was very clean, modern and comfortable. The neighbourhood was quiet and safe. Not touristy at all. There was an excellent bakery just down the road as well as supermarkets and pharmacies. The bedroom gave off a relaxing vibe. I would recommend this hotel and stay here again.

Not a negative in my opinion, but you will have to take public transport to get to the sites. There is an excellent bus (#9) that takes you to the city centre

Thank you very much, everything went well. In general, it’s not bad, if you don’t find fault too much, and if you don’t have any pretensions and just express an opinion, then the hotel really doesn’t have enough slippers, since it’s not so clean that you could walk barefoot. Another of the minuses was that there was a dog smell in the room ((, as a pregnant girl, this brought me a lot of discomfort. This is not a complaint, in general we were satisfied, the cleaning was done daily, the staff was responsive, for some reason they didn’t take the tip that we left for cleaning the room ,every day they were transferred to the cabinet.

Great and helpful staff, thank you! Very large room, loved it. Large comfy bed. Okay location - near to the metro. Not really walkable to the center (although we walked a couple times, it was almost 1h)

-The room was too warm, and the AC could only heat up. We didn't manage to set it to cool down whatever we did. Strange. -Based on the pictures we thought the 2 rooms are separate. Not so in real life, as there was no separating door. Inconvenient for a workation and taking work calls. -The door to the shower and WC barely closes and there is no sound isolation. Very weird. I would recommend the hotel to install different WC doors which block out at least some noise. E.g. if the other person is on a call, you can too easily hear what is going on in the bathroom :) -No door to the sink either, which is separate from the shower / WC room and next to the entrance and shelves.

The room exceeded all expectations. From the moment we stepped in, we were greeted with a sense of tranquility. The décor was tasteful and modern, with soothing color schemes that immediately put us at ease. The room was impeccably clean, with attention paid to every detail. It was spacious, allowing ample room to move around comfortably, and featured all the amenities one could desire for a relaxing stay. The large windows offered breathtaking views of the surroundings, adding to the overall charm of the space.

While our experience had many positive aspects, one aspect that didn't quite meet our expectations was the location. Unfortunately, the surrounding area lacked the picturesque beauty we had hoped for. The immediate surroundings were rather nondescript, lacking the charm and natural allure that we typically seek when choosing accommodation. Although the property itself was well-maintained and offered a comfortable retreat, we found ourselves wishing for more scenic views or nearby attractions to enhance our overall experience.