We had an amazing few nights stay at the Social Hub Madrid. The room was perfect with a view of the Palacio Real (Room 8307). There was lots of choice for breakfast and if you wanted a barista style coffee the staff were at hand to help you make one. The pool area was closed so cant comment on that (it was pretty cold so wouldn't have recommended a swim) but the rooftop bar made up for it. We even managed to take advantage of the happy hour one night. All the staff where excellent and made us feel very welcome, a special thanks to Andrea who went out of her way to help us. Thank you so much for such a lovely time! Chris & Nicola

Hotel has great location, in walking distance to Plaza de Espana and Royal Palaca, has big and convenience parking lot. Breakfast is also rather diverse.

It would be great to have more firm pillows, as the ones in the rooms are really fluffy and soft. Check in also took rather long time, as there is a need to add data for each person who stays in the rooms and we had 3 rooms and 8 people in total, so we spent about 30 min at check in:( may be there is a possibility to have check in online to avoid a need to spend time on reception.

This was my fifth time in madrid in a year and second time at this hotel. I had the same kind of room than the last time, but it was a little bit different. In the end i prefered this one, allthough the sink was outside the bathroom. At first i thought that it was weird, but the lighting at the mirrow was now better. I love the two little balconys and the view is great! I stayed at the hotel for 12 nights. Did some laundry one time and that worked pretty well too. In my opinion the location of this hotel is perfect. The room with the view is quite big and its price quality ratio is the best in my opinion. Room doesnt have a minibar, but there are two kiosks and a small market on the same street. It was winter so the pool area wasnt open. So nothing to say about that. Coffee and drinks downstairs were good. I didnt eat breakfast at the hotel. I think the atmosphere in this hotel overall is very good. Nothing too fancy or luxury, but good quality if I compare to other options in this price range.

The customer service was good at most parts. One time there was a man on the recepcion who was very rude to us. I asked him for the bathrobes, that i knew should have been included in this room, and he started to argue with me about it. Next day there was another person at the recepcion and she got me the bathrobes right away. There is no Iron in the room, but they will give you one if you need.

The staff was very helpful and friendly, I really enjoyed talking wit them. Location is amazing, the vibe is nice and the swimming pool is pretty cool.

The property was a walk away to many places. There were things to do in the hotel if you don’t like going outside like ping pong, gym, social cafe and many more. Staff were friendly and very accommodating. I would definitely reserve again when I come back to Madrid because of how awesome the place is.

I didn’t like how the bathroom only had two towel hooks placed next to the toilet. There wasn’t a lot of light in the bathroom so it was hard to see. I’m not sure if it’s depending on the tier of the room but unfortunately in our room, there wasn’t an iron to use but it was nice to have several hangers to put up our clothes.

A nice vibing hotel with lovely atmosphere just in the heart of Madrid next to the Palace; Super friendly flexible young staff (allocated me a quiet room as I preferred and found me a yoga mat that I could use in the room for my exercises); very comfortable bed and pillows; tasty and fresh breakfast with variety to choose; also a bar has great fresh options to eat

I can only suggest some single use flipflops and toiletteris such as dental set, that normally I would expect from a 4 start hotel but esp in my case when my suitcase was delayed I could have used from the hotel instead of jeopardizing to shopping after the flights :)

The property is very well organized - you can find the place to train, to work, to rest and to enjoy the glass of wine in a terrace. I was in love with the ladies who worked during the breakfast - all the explanations, help and just curiosity in you - were making Madrid stay exceptional. I hope that the plan with opening in Porto is coming very soon❤️ My room was overlooking the road, but despite my light sleep I wan’t disturbed by cars. Everything was clean and tidy with a necessary portion of everyday cleaning.

I was annoyed by my check-in experience and I acknowledge that part of it was just a coincidence. It was super hot on that day due to some problem with the ventilation. And given there were 2 people in a row before me I just wanted to have a super light check-in to get to my room as soon as possible. Due to Madrid security rules only passport is the subject to do the check-in and EU residency is not working. Overall I felt overwhelmed with a number of extra details I was in need to provide - I would be happy to have the form in advance to check-in and to make it lighter. By the time I did all the steps, I did not want to listen about the breakfast and the facilities as I wanted just to finish it and to go to my room to rest.

Great hotel with a fantastic atmosphere. The buffet breakfast was great with lots of options of meats, cheese, fruits, yoghurts and pastries. Very worth it! The beds were very comfortable and easy to sleep in late haha! And the bathroom was very spacious.

Only a couple of things they could improve on. We came back to the room twice and they were cleaning. Which is fine generally but when it's 4:30pm and you have been out all day and just want a shower it was slightly annoying and maybe they could organise scheduling better. The other thing is more for future hotels/renovations. Maybe have more shelf space in the bathrooms for toiletries and more hooks for towels. With such a big bathroom it seemed silly that we had to hang our toiletries in hooks and towels on window handles.

The hotel is pretty new, well equipped. The staff was very welcoming and helpful. The breakfast was good, but with very limited options. A plus for the open spaces (including pool bar space) where you could stay for unlimited time.

The property is not suited for families (especially with with kids), Christians, Muslims or in general religious persons regarding the traditional family. Sometimes the rooms were not cleaned if the special signed was no put on the door and the towels were not changed even if they were left on the floor.

The hotel is very clean and the ambiance is very nice and alive. The staff is also very nice. The location was good, few minutes of walking from the main attractions. I didn't really need a car or public transport much. The bed was very comfortable. The room was cleaned everyday, and it had fridge, minibar, hairdryer..etc. I would stay here again.

I spent the first night in a room with balcony to the main street, where the traffic was loud, not the hotel's fault, of course. I asked them to move me to an internal room, and they did. All was good there. So nothing really to complain about.