Staff were extremely helpful and very approachable and spoke perfect English, consistent air conditioning through out the hotel including the room which was very clean and comfortable. Hotel only 15 minute walk/5 minute taxi from city center. Definitely would stay here again if I return to Murcia.

No balcony in the room but the window opened all the way which made it feel like a balcony. Although the rooms are equipped with smart TVs they are unable to connect to the hotel's internet which meant we could not use the TVs apps such as Netflix and YouTube.

Friendly, helpful staff, questions answered very well. Lovely people in general. Rooms were soundproofed well and blackout curtains were great. We found the 20 minute walk to the city centre/old town great. We never felt unsafe or threatened. Lovely break.

The pool is smaller than you'd think on the advertising. This is a really small quibble, though, as it was very clean and great fun.

The hotel was spotlessly clean, I had a room with a terrace which was superb. I enjoyed the swimming pool area and also the front desk staff were very helpful. All in all a very positive experience and I would not hesitate to return in the future. Patricia and Diego were accommodating on my check in and extremely helpful in reception.

It would have been an extra bonus to have the restaurant open a little earlier in the evening. I believe it was 8 pm onwards, perhaps I am now too used to UK eating times!

Large room, comfy bed, plenty of hot water. 15 min walk to city centre. Hotel bar was pretty reasonable compared to other places we have stayed at

Not a dislike but if you need anything for room ie. Coffee pods it was quite a drawn out process to get them. You don’t get any milk for tea/ coffee but supermarket next door and rooms have a fridge. Hot food at breakfast at 9.30 was stone cold

It is a standard chain hotel, soulless but comfortable and efficient. Very good breakfast. Tapa y Bravas across the road does excellent food.

The safe in my room didn't work and the kettle lid would not close so it kept boiling. But there was a kettle! It was a 20 minute walk into the centre, through residential blocks.

Some of the staff where great. For example, the cleaners and the bar staff, especially Ileana and the young boy - Amed?

Some of the staff at breakfast. They are coming to clear your table while you are still eating. It's not polite. Also, the language barrier. Some staff should learn English, at least at conversational level.

Bed very comfortable, breakfast was available but we did not have any. Staff very helpful and accommodating. Close to shops and transport.

We had a great experience, however unfortunately pool was closed and kettle for show as sockets was behind fridge. Fridge would start to flash its lights adhocly.

room was comfortable, the bathroom spacious enough, and housekeeping was good mostly except for the changing of sheets for the length of time I stayed. According to the front desk, they changed every day, but that was not so.

Food at the Restaurant,

Very good sized room with lovely comfortable bed mattresses. Great location for Sports Stadium.

The pillows - personally too soft and no support. Would have been good to have a firmer pillow choice.

The staff were helpful and friendly The breakfast was varied

The shower was over the bath with central position The glass partition was partly fixed and you were unable to get into the shower as the shower partition hit the tap There was no slip mat in the bath and was dangerous especially for people with limited mobility The air con had obviously been regulated and could not be altered and was at it most efficient in the middle of the night