The CoolRooms is a beautiful hotel, the rooms are nicely decorated retaining much of the hotels historic charm. It is an amazing building, with external atrium areas (bit chilly during our visit in Jan), which lend to the character. All of the staff were incredibly friendly and helpful. We stayed over New Year and had dinner on NY Eve which was excellent. I have got to mention the rooftop area which gave us some very welcome winter sunshine after our days exploring the fantastic city of Seville.

Nothing to dislike

The beds were extremely comfortable! and the cleanliness of the rooms were amazing. The space and size of the rooms were fab, and loved having a large TV in the bedroom for late evenings.

There was no bed side menu to call down to reception too, so you didn't know which number to call (for example making a reservation for the restaurant or calling room service, that information was not clear. The lights in all rooms were very confusing and you couldn't have the bathroom light on without having all of the other main light switches on.

A really nice boutique hotel. The service we received from all of the team was always attentive, even in responding to queries, requests, as well as making reservations and providing a list of local restaurants. The hotel is in a quiet location which is perfect to unwind at then end of the day and yet walking distance to the cathedral and the centre.

If I had to be picky, it would be that the lighting in the living area of our bedroom, could be brighter, rather than relying on some wall lights and a lamp.

The front-of-house staff at CoolRooms Palacio Villapanés were exceptional in their friendliness, courtesy and assistance during our stay. They made themselves readily available to assist and responded to requests promptly and efficiently. I was travelling with an elderly relative and - where there are a short series of steps inside the front entrance - to avoid those steps, they offered to escort us to a rear door onto a side street to take taxis which they had summoned for us. The furnishings and fixtures in rooms are of a very high standard and everything worked well.

We both loved everything about this place. I would love to go back. The staff were fantastic and went above and beyond their roles. I cannot recommend highly enough. Thank you to all the staff at the hotel xx

I feel the breakfast was overpriced but given you could have as much as you like it would be great for those who can keep eating alot. The choice of the breakfast menu was fantastic though and the ingredients were fresh and delicious.

The hotel was very comfortable with lovely staff - very friendly. Loved the decor esp. in reception. The room was a good size as was the bathroom which was really well stocked with toiletries. Bed very comfortable. Water left in the room every evening.

While, I didn't mind, the window in the room was tiny though maybe this is a plus in Seville in summer. The breakfast was tasty but a little expensive.

Beautiful building full of history and character set in a perfect location just a short walk to the city centre. The staff were exceptionally good, friendly and helpful and could not do enough for you. The breakfasts were simply superb with enormous choice. This is one of the few hotels we have stayed in where we cannot find fault with anything. Expensive, but as they say ‘you get what you pay for’.

Nothing at all

Within easy walking distace of city centre. A very atmospheric hotel to stay in. Very friendly staff.

The bar is very limited in that there is limited seating and the bar attendant is serving in other parts of the hotel at the same time so you do have long waits to place an order, or sign for your drinks. For some reason, our room keys stipped working before our check-out time on the final day (never had this happen before) which was quite frustrating.

The best staff - always so friendly and accommodating, which is not what we experienced elsewhere in Seville, even in top-rated places. Amazing history of the place. Also quality of food is amazing- we came back after a disappointing dinner elsewhere because we had dined so well here before and second time did not disappoint.

Na- it was great. Just be aware it’s a 15mim walk from the “tourist centre”, though still in the old town

The location of the hotel is very good. Everything we wanted to see seemed to be only a few minutes walk. We stayed for almost a week and ate breakfast every day and a couple of evening meals too. - all meals were good The thing that made this hotel so good was, in our view, the staff. Every single one of them was exceptional. They were attentive without being intrusive and nothing seemed too much trouble. Unfortunately some of the facilities were out of action for our trip but we were warned about this before we arrived. Other than this everything was perfect. Well done.

Would have been great if the spa was open but it wasn't so can't comment.