One of the best hotels I have stayed in and the prices are value for money. The customer focus of the staff is outstanding - compliments to the management for their hiring and training. An all-round excellent hotel. Spa/sauna facilities are very good indeed, and for once, there is a hotel gym that is a real gym - way above the average for even high-end hotels. I enjoyed my stay a great deal and will be coming back after this experience.

Ideally. I do like coffee-making facilities in the room and at least for my room, there were none. Also, the option of firmer pillows.

very friendly staff, you feel like a family atmosphere the restaurant staff in specific are amazing and pay attention to details The concept of restaurant rooms is innovative. location of hotel is amazing, rooms are clean and comfortable and staff comes multiple times in the day to ensure room is always tidy Loved also the bar and live music band It was my husband birthday and I couldn’t imagine it better, thank you very much to all staff :)

It’s not very easy to navigate through the hotel, elevators don’t all go to same place. Few times the room card didn’t work and we had to recharge it. One maybe point the would be nice to implement is rotation of clients to the restaurant rooms as the menue is the same, this will allow clients to visit multiple rooms while their stay :) But these are just areas to be rated over excellent :) because definitely we will be so happy to visit again

The staff were super nice and helpful The views around the hotel were breathtaking It was so peaceful and relaxing....the only (not so annoying noise) were the sound of cow bells 🐄 You certainly would never go hungry here if you choose the half board option either and the food was delicious In the evening I went to the bar for a drink and ended up dancing the night away with other guests to the musician playing a great range of music - we had a great time🍸

Maybe my room was a little small but there was everything I needed except for an iron - when I called reception to ask, they said that there is a charge

The SPA facilities are the real value proposition but also some rooms like ours did enjoy beautiful views and beautiful woodworking features.

The hotel is very remote with minimal and at times very expensive transportation options. This hotel shafted us with their preferred transfer partners for an exuberant amount of CHN 750.00 to transfer us from Zurich to Shoenreid a less than 2 hr car ride! Trains are not an option if you have luggage! Other times, hotel refused to allow for the hotel shuttle to be used to provide after hour access for guests to enjoy other after dinner activities. Making the stay more like trapped in a prison. Add to this the most horrifying bar and lounge act worthy of cheap seedy bars out of Tarantino"s movies. If you go here, you would need your own car but do make sure there is a place to park! The place is set up for a single, segregated, isolated stay!

It has everything we needed in one place.

people not wearing bathing suits in the spa.

Quite simply, our best ever hotel experience! This is a wonderful hotel made so by the delightful team of friendly and caring people who made us feel so welcome. There are so many positives, including the breathtaking menus at breakfast, lunch and dinner, not forgetting the delicious afternoon cakes! The spa is superb and the unexpected bonus of free local rail travel capped off a wonderful week.

There was nothing we didn’t like.

Great experience with the sommelier and the waiting staff, attentive and professional. The spa area has everything you want with all different types of saunas and treatments. We had half board but food was available all day and included from breakfast, salad bar at noon, cake from 3-5pm and dinner after 7pm. The dinner menu changed every night with various good options

Reception staff lacks customer service refinement that would be expected at a 5 star hotel

Our stay at the hotel was exceeding all our expectations! It was truly wonderful! The staff was incredibly friendly and we felt immediately welcome and at home. The Spa area is divine, the food absolutely fabulous and the rooms comfortable. We will definitely come back! Thank you for such a warm welcome!

Easy to find, carpark available across the road. Clean and good facilities available for adults and children.

Checked out took a long time with some uncleared bills. Should have at least let customers know beforehand that some drinks or services would incur additional charges.

Lovely outdoor heated pools with view of the mountains. Excellent food. Great service in restaurants & bars. Friendly & professional staff. Close to ski lift (5 mins walk).

Our room was on the road side of the hotel which meant some noise from cars. The rooms on the pool/garden side would be quiet though.