The quitness and cleanness of the facility , its location which was a walking distance to the lake and the old town . There is a big shopping district close by with all things needed

The parking availability for the property , though I could enjoy a discounted rate on my parking if I used the hotel . The other thing that I did not like was the question from receptionist asking " You have stayed with us before and when I replied it is my first time in Zug, i was answered our system shows you have been here before !!"

I really like the layout and the room was very nice, good location right near trainstation and near big shopping center

was a bit confusing at first to see how to open blinds, but the staff was very helpful and was up promptly to show me what i needed to know.

Smooth late check-in on a Sunday night which was very much appreciated. Friendly staff, solid breakfast included but a shame that it didn't have fresh juices. Very quiet room and got a great night's sleep

* No irons or ironing boards in rooms. You have to go down to the basement in order to get access to a small room which is the laundry room * Layout of the hotel is a bit confusing

Location was great and the room was spacious.

Staff at check in were not very informative, we literally needed to ask for all the information about our stay. The air conditioning in the room was very loud, but if you turn it off the room was too hot.

It is clean, they have restaurant, rooms are very comfortable. There is always a person in the front desk and they are very friendly. Food is fresh. We had a room with a terraza looking at the park.

Pool is outside the property. Gym has no universal weight machine.

Close to the train station, good breakfast

The hotel is quite old and is currently under going renovation. The shower was broken, there was only one towel for two people and also the duvet cover was not big enough for two people. When I went to the reception to inform them about the shower and ask for another towel, nobody was there.

Parking just next to the elevator on -1 floor (not free) If you stay overnight, make sure to validate the parking at the reception an not on the automatic machine that may charge more

I really loved the room. It was very specious, with a very nice view, the bathroom was big as well, the shower was very good, complimentary tea and coffee, very comfortable bed. The next time I go to Zug, it definitely will be this hotel!

The breakfast was good, but there was a menu where you can order some options and it was disappointing that they are not included in price. I already paid for breakfast and didn't want to pay again for these additional options

The central location. The decor is modern and civilised. The staff are welcoming. Everything is exceptionally clean. I’ve never stayed at a hotel with so many tv channels.

The bathrooms are surprisingly basic.

The staff was very nice and helpful. Even arriving late in the day they managed to keep the restaurant open. All was very good! We loved the hotel.

The wine prices were a little off of what we're used to.