The location in Lamai was excellent. It is close to good restaurants, shops and has easy beach access. The beach was also very clean and they cleaned the pool daily. We booked 2 rooms and the one room was in the reception wing and the other in an adjacent wing. Both were nice. The water pressure in block C was not very strong but that did not bother us. It was great that there were kettles and bar fridges. The cleaning ladies folded our towels differently every day with a hibiscus flower. Such a nice touch. The wardrobes were large which is another bonus for me. Although other reviews stated the bad condition that the pool and beach lounges were, we found that it was okay. It will be great if the hotel replaces that. Communication with the receptionist was very effective. Their working hours are from 08:00 to 17:00. We booked in just before 17:00 and the lady was very friendly.

If you want to have a quiet island experience that will not be the hotel for you. My reason is that there are lots of shops around the premises. It is really a busy street. We did not hear the cars though. It might be difficult for elderly people to carry their bags 2 or 3 flights up if their room is on the 3rd floor.

We liked the hotel's central location in Lamai Beach. You can reach Grandmother's and Grandfather's Rock with a short walk alongside the beach and enjoy further walk to Lamai Viewpont with a cable car and restaurant with spectacular coastal views. We liked the seclusion from the main street and quietness at night. On rainy days we appreciated the closeness of the restaurant, where we could have breakfast and buy some buns without getting wet. Hotel has the private beach access and free sunbeds/umbrellas what is a bonus. Rooms have big verandas with a table and 2 armchairs and balcony windows mosquito nets. A bungalow is spacious enough for 2 persons. You get 1 water bottle per person for free every day. Cleaning personnel is smiley, kind and does the job excellently and the receptionist is very responsive and communicative. We were able to park our rental car inside the property, what was very helpful as parking in the main street is almost impossible.

There is a noisy refurbishment work on one of bungalows from 9 am-6 pm, but for guest active during the day it is not a big problem. A hotel beach bar was not open.

Staff excellent, location was great, only thing missing was their own beach bar and Cafe for brekkie etc

Nothing

The hotel is really good, comfortable beds and the pool and beach access are great. You must try “Will wait” the restaurant

Our checkin was just giving us the keys this is really rare in Thailand we’re they gave you a very warm welcoming. -1Wifi doesn’t work well on D rooms. What I really do not understand is that people “reserve “ sun beds but they don’t use it more Than 1 hour per day, I know this is not hotel fault but they should do something cause there re enough for everyone. You can see the photo about 8/9am all empty just w towels.

The staff are amazing. The reception we received was lovely and everyone was happy to say "hello" Check in was quick and easy and the lovely young man showed us to our room. The room, C15 was large and really clean. Two single beds had been pushed together and a really comfortable mattress topper made it comfortable. Every day the room was cleaned and fresh water was supplied. The location for Lamai Beach could not be better, just 300 metres from the noisy area but very quiet. The beach was regularly cleaned and the swimming pool spotless. The 'Wiil Wait' bakery restaurant is right next door and you must go there. Everything we asked for was catered for and though the furniture in our room was worn it didn't matter, this was one of the friendliest places we've ever stayed

Lamai beach can get full of rubbish washed ashore but most of the hotels now seem to clean it up. Lamai beach has changed over the years and there are now a lot of 'girly bars', in my opinion not the best for families

Super nice bungalow on the beach, nice staff, cleaned the room every day and provided fresh towels

The WiFi-Signal was quite bad, we couldn't stream anything and sometimes even googling stuff wasn't possible.

Great location, near the beach. And also next to the main Lamai street, with all attractions. Free parking for bikes.

Air condition not very powerful, but it is ok, since it can work when you out. Very few power outlets in the room.

Right by the beach, and very quiet with no loud bars nearby.

The property needed more sunloungers, there weren't enough and some were quite broken. There wasn't any policing of the 'no towels' on sun lounger policy so even in early morning most were occupied by invisible people on their towels!

Fantastic value for a clean room with a pool on the beach with great restaurant next door.

Bed was too hard and no bedside lamp or ambient light. Only bright ceiling lights.

The location is great right on the beach and a short walk to the bars and restaurants. Staff are very friendly and the room and balcony are a good size.

The bed was very hard it was like sleeping on a slab of concrete.