Good dealing with the hotel staff except the room cleaner, she was tough

Room cleaner, she was her attitude is not good. The wall of toilet fixed with glass only and no privacy while using the toilet & shower at all.

We had a lovely time, the staff were lovely, breakfast was good albeit a little repetitive. The pool was lovely, our room was big and light and with a small balcony (even though our booking said no balcony). The staff at reception were very helpful and friendly and made some good recommendations of where to eat! We had a great stay and sunset from the roof was lovely.

Nothing really - cleaning times were a bit hit and miss so was a little tricky to work around it (not a problem just us being in our room more than usual due to rain). Our sheets weren’t changed during the week (we missed a day or two’s cleaning because we were in the room so may have been us). Not complaints as such… we’d go back anytime so don’t let this put off! The cleans were great and we’d go back again anytime.

Location 5 min walk to beach. Hotel is located on a lovely road with lots of bars, restaurants,cafes, and shops. Staff, especially Mr Lee and Sao on reception .. so friendly and couldn't do enough for us. Breakfast set you up for the day. Rooftop pool was fantastic. Rooms where very big and very comfortable bed

Maybe another couple of beds and umbrella at pool. The girls at breakfast whom also cleaned the rooms and worked very hard, but at breakfast time and other times if i asked for change of pool towel, I found them to be unfriendly. Maybe it was a language barrier or they were tired?

The staff is friendly and helpful. The location is okay - 5-6min walk from the beach, even though there are better locations further away from the main road. The room was clean but it is worth mentioning that we noticed a couple of cockroaches in the corridors that the cleaning staff did not remove even though they were cleaning the rooms!

The main issue with this place is the 4 star rating. I've been to many 4star hotels in the world and this is just not it. I am not sure this place has "real" 4 stars or that it even has a proper "hotel" status. Because of the 4 star rating our initial expectations were pretty high ( especially ) coming from another 4star resort in Krabi. The reality is - this is a kind of a 3star "aparthotel" and if you can accept that and the price per night fits you - you are going to have much nicer time in this place.

We couldn’t have had a better stay! Our room was spacious and the balcony was big enough to sit outside and watch the sunset at night. We had a little problem with our shower, but they fixed it right away! The rooftop area is incredible. The pool is really nice and the view is amazing. Every morning breakfast was a bit different but always equally as good! Chay, Lee, Sao and the rest of the staff were incredible! They made sure we always had everything we needed. They were animating and a pleasure to get to know! We’d always come back here!

We booked the larger suite room and it was spacious, clean and modern with a huge bathroom. We loved the balcony and outlook and the bed was firm but comfortable. We enjoyed swimming in the rooftop pool and the staff were friendly, especially the lovely lady at Reception. It’s an easy walk to the beach and plenty of bar and eating options all within easy walking distance.

Breakfast was basic and there was limited variety. items weren’t topped up frequently enough. Be great if there was an egg station where eggs could be cooked to order

We stayed for 7 nights and had a great time throughout. The highlight is the staff, because everyone is kind, helpful and provided great service. We even got a breakfast box each day our day trips started before the breakfast was served. The room is very clean and functional, the short walking distance to the beach is perfect, the pool on the rooftop added the final touch. We would stay again, easily

The only thing I can point out is that there was some visible mold in the bathroom. It is very common in hot places, but if we aim for perfection, a mould spray would get there.

Friendly staff and helpful, warm reception. Catered to my requests mostly and responded quickly with emails. Trying best and have nice rooms. Breakfast nice and balanced, tasty.

Night lights in pool not all working. Was a bit dark in pool at night. Meal servers must clear plates off table while guests eat, dirty plates pile up during meal. Rooms were cleaned everyday but not effectively. Some dirt left on floor and tables not washed off everyday. Please next time provide liquid milk every day. Only gave once.

Despite the initial look of the hotel, the inside is really nice!. The rooms are spacious and very clean. Airco works really well and silently. The swimming pool is clean and the breakfast is enough. Staff was helpful and kind, they helped us when booking the taxi and a tour through Phang Nga Bay. The hotel is a 10 minute walk from the beach, and close by you can find a 7 Eleven, restaurants, a tour booking place, thai massages, etc.

Nothing really. You pay for what you get and a bit more! But beware, if you are looking for a clear-blue-water type of beach, Kamala is not it. Beach is quite dirty and disappointing.. We stayed here only to go to Phang Nga bay.

A good hotel set slightly further from the beach (but still within easy walking distance to it, as well as shops and restaurants). Rooms were nice, with good working surfaces, essential as divers with camera equipment. Stand-out was the roof-top swimming pool, adjacent to the breakfast area. This pool looks towards the sea, and is a really nice place to relax a bit.

Not problem of the hotel itself, but walking towards the beach area you pass many massage places, with the ladies always asking you if you wanted a "massaaaaage" - I know they are just doing their job, but it gets a bit tedious after several days - if I start to recognize them, surely they recognize me and that I am not a potential customer?