Everything. Mel and James are amazing hosts. They could not do enough for us. The room was comfortable, always clean and smelt amazing! We were originally given a front of hotel room close to the road, we were holding advance about the road noise, my partner is a heavy sleeper so not a huge deal, after 1 night (out of 5) we were given an upgrade to the back of the hotel on the top floor, lovely and quiet! Mel and James will do anything they can to make your stay more enjoyable, even without request! If you come to Patong, you have to stay here!!

Nothing!

The owners and staff are amazing here, they were so friendly and helpful. The beds are really comfy too. Great location, easy walk to Malin Plaza (heaps of food), 7eleven & topps very close by, easy walk to beachfront too. For the price this is a bargain.

The fridge turns off when you take the power key out and go out for the day which is super frustrating. If traffic noise is an issue for you, then thats probably something to consider but in all honesty if traffic noise is an issue for you, patongs not your place, thats got nothing to do with the hotel :)

I wanna give a nice 5 starts to this Hotel: i spent more than a month in there and i really enjoy ed my stay! Management, like all other part of the Team is super nice! Really a family business with a special care of customers! Location is perfect: very close by to everything needed. Room was good! I am sure i will first contact them for my next trip in Patong! Worth the be there! They also have a pizzeria in case you don’t want to go around! Highly appreciated the good support and assistance when needed from all Team!

The room is clean, bed so comfy, staff very helpful and friendly, also the restaurant is so amazing, food is something different specially their pizza, special thanks to Mr. James who was friendly with me the whole time and having chat always. Also special to Ms. Mhelle who always be nice with me the whole time. Till next time the great hotel

I can’t say a lot about 3 stars hotel but i hope when i comeback here i see this place better than before

James and Mel were fantastic hosts. The staff were all helpful and friendly, and everything was no more than a 25 minute walk away. Lots of nice Thai restaurants within a stones throw, and plenty of other cuisines to choose from if you wanted. The little place just down the road served up the best Larb!

I stayed in one of the rooms facing the road. I'd recommend earplugs for sleeping as there are some times when the traffic is quite noisy.

I had a wonderful stay at The Great @ Patong Hotel. The staff were exceptionally friendly and helpful throughout my visit. I would especially like to thank Mil and James for their outstanding hospitality and warm attitude — they truly made me feel welcome. The location is great, the price is very reasonable, and the service exceeds expectations. I highly recommend this hotel to anyone visiting Phuket and looking for comfort, great value, and kind-hearted staff.

I had a very good stay. Mhelle was particularly helpful with my on line check in for my flight on the next day and in arranging for an early morning call and taxi service. The hotel was very comfortable and convenient for facilities in Patong. The hotel is a little away from the busiest and noisiest part of Patong but that suited me perfectly Plenty of restaurants nearby and a huge street food market. The beach is a reasonable distance Thanks for a lovely stay in the hotel Robin

Nothing

We booked this Hotel based of the previous reviews, & now we understand why they have such good reviews. All the staff were very welcoming & more than happy to help us in anyway we needed. James talked a big game about the pizzas, so we had to try one out and let’s say his not wrong! Outstanding! Would definitely return!

Nothing we didn’t like at all, only thing we feel like our room (501) would benefit from is a full length mirror.

I have to travel a lot due to my scope of work and normally stay at 4 or 5 star hotels. This hotel deserves another star. The rooms exceeded what to expect when walking through to check in. Mel and James were very helpful in every way. Not to forget to mention the bed and pillows, very comfortable. I recommend the pizza. If I come back looking for hotels in Phuket will be easy - The Great Patong Hotel.

The staff James and Mehle were so helpful and informative. For those who complain in reviews about noise, I suggest avoiding Patong altogether. It is what it is. The location requires a bit of a walk to beach and centre but that is great as you can see lots. The Simon Cabaret is right nearby as well as convenience stores, spas, Malin Market, and restos. I enjoyed having the TV/Netflix.