Room was comfortable breakfast variety good, Pool was nice. Ladies at the SPA and Pool area were the only ones actually that had smiles on their faces and made you feel welcome.

The staff all look like they hate their jobs. All look depressed very seldom if ever saw one of them smiling. Especially at breakfast. I know we are not all morning people but at least you are working in the service industry at least act in such a way that you do not make your guests feel uncomfortable or unwelcome. The housekeeping could at least after 4 days dust the room down a bit especially on longer stay guests and not just rush through in 2 min Wifi was not stable

Most of the things were goods like location and the room. the staff were so nice.

the breakfast wse not as good as other things and water in the rooms for 2 pepole were not enough.

The hotel was clean, nice & spacious rooms with all what we needed for a comfortable stay, room cleaning service are very nice, and they do their job fast, we always found our room tidy after breakfast, the breakfast was rich and diverse and everything was delicious, the concierge was very nice and always asked us if we needed anything. We even received calls from the hotel asking if we needed anything and if everything was okey which never happened in other hotels I've been in. All in all we had a nice week in the hotel since the location was good and even though the hotel is located in taksim it was quite and we slept peacefully.

Nothing

To : *Elite world hotel Istanbul* *The Management* We have visited Istanbul and stayed in your hotel where we can simply say that we had the best and wonderful experience. The rooms were so clean and organized. Starting from the time we arrived *Mr Aziz* give us huge welcoming as we felt at home. *Ms. Maryam* and her colleagues in the reception were so fast in attending our checkin and the concierge took us to our rooms During our stay *Mrs Kadr* took care of the rooms and keeping them so tidy and clean. Breakfast varieties always attracting and marvelous The taste was amazing and the service team in the lounge are so kind with big smile on their faces. And the spa is a great place to go to every day after an exhausting shopping and site seeing day … cold water shower .. 15min sauna ,, cold shower again ,, 15min steam ,, cold shower again and a dip in the swimming pool will make you fresh again … thank you *Ms. Cidar* for leading the refreshing routine. At the end of the trip, *Ms. Hengame* facilitated our checkout with *Ms. Maryam* Thank you for giving this wonderful experience

The room generally corresponded to the description on Booking. The bathroom is quite spacious and comfortable, there was both a shower and a bath. Hot water without any interruptions. The Wi-Fi speed is good enough for audio calls, but it is not for video conferences (always lagging). The location is wonderful, in the thick of things.

Monotonous (= the same) breakfasts every day. No fresh juices (for 5* somehow not normal in my opinion). The coffee is disgusting. The rooms are old, the furniture is shabby. The windows are dirty, with dirty spots seen during the daytime, at night it is not noticeable :) Hotel considers that one large bed is nothing more than two single beds joined together (CRAP!) with an abyss between. In general, the hotel has something to improve.

The location was excellent, very close to Taksim Square, with easy access to the subway and buses. The staff were very helpful and friendly. Breakfast was included and offered a good variety.

The swimming pool was very cold. My kids used it only once, and the next day they all caught a cold. Although we reported this to the staff, they said it was their standard temperature. We also booked our departure taxi through the hotel, but unfortunately, the taxi was very small and the air conditioner was broken, which was quite uncomfortable given that we were travelling in the summer.

Location was excellent and cleaning staff were good . Everything looks clean

My hubbby who is 81 year old had a fall in the bathroom and the towel which was kept on the floor was slippery. I reported to the front desk and she said sorry but was laughing. I didn’t find anything funny as my husband has sore arm and feet . Apart from that when. We were checking our few staff was standing and didn’t help us with the luggage to but in the car . A guest who was standing outside helped me , it’s a 5 star hotel but staff are not very friendly, in other countries staff run around to help us out . So it was quite disappointing.

The convenience in location to Taksim square and Istikal Street. The comfortability of the carpeted rooms and hotel itself. The warmth of the staff in their pursuits to ensure your comfortability.

The cleanliness needs to be improved. My room could have been cleaned better and even though I mentioned it at reception, nothing was improved. The table counters needed to be wiped, sprayed and cleaned thoroughly. The mini bar fridge need to be cleaned as it was dirty. When I left my used glasses in the bathroom and room, they were not taken and replaced with new clean ones. When I got back to my room everyday, all that was done was my bed was made and a new towel was added. I do think this hotel to better improve their cleaning services and with that improvement, I believe they will be amongst the top hotels in Istanbul. Please advise and improve accordingly.

Location was awesome. Close to lots of markets and not so busy street yet very convenient. The staff were amazing. Aziz and the team were very accommodating. The pool was very cool with great attendants who were very nice and explained the rules gently. The breakfast was truly fabulous! Wide selection of items and various options. One point stood out, the hotel has absolutely great security team. Very vigilant and yet extremely friendly and helpful. Very good stay and will definitely do it again.

Perhaps the room size could have been a little bigger.

Heartfelt Thanks to the Elite Hotel Team I would like to express my sincere appreciation to Elif Arikan, Guzel, and the entire staff at Elite Hotel Taksim, including Ferhat and Aziz. Dear Elif, you are an exceptional concierge manager who consistently provides the highest quality service to the guests. I want to take a moment to express my heartfelt gratitude for the incredible support you provided during our stay. Your kind heart and willingness to assist others shine through your beautiful smile. It truly made our experience memorable. Dear Guzel, I would like to convey my gratitude for the exceptional assistance you provided throughout our visit. You truly excel in your role, always going above and beyond to help guests to the best of your ability. I will always remember your gorgeous smile and kind heart. Thank you all for your kindness and assistance during our stay and making our experience so memorable!

Everything was amazing !