Room was comfortable breakfast variety good, Pool was nice. Ladies at the SPA and Pool area were the only ones actually that had smiles on their faces and made you feel welcome.

The staff all look like they hate their jobs. All look depressed very seldom if ever saw one of them smiling. Especially at breakfast. I know we are not all morning people but at least you are working in the service industry at least act in such a way that you do not make your guests feel uncomfortable or unwelcome. The housekeeping could at least after 4 days dust the room down a bit especially on longer stay guests and not just rush through in 2 min Wifi was not stable

Most of the things were goods like location and the room. the staff were so nice.

the breakfast wse not as good as other things and water in the rooms for 2 pepole were not enough.

The room generally corresponded to the description on Booking. The bathroom is quite spacious and comfortable, there was both a shower and a bath. Hot water without any interruptions. The Wi-Fi speed is good enough for audio calls, but it is not for video conferences (always lagging). The location is wonderful, in the thick of things.

Monotonous (= the same) breakfasts every day. No fresh juices (for 5* somehow not normal in my opinion). The coffee is disgusting. The rooms are old, the furniture is shabby. The windows are dirty, with dirty spots seen during the daytime, at night it is not noticeable :) Hotel considers that one large bed is nothing more than two single beds joined together (CRAP!) with an abyss between. In general, the hotel has something to improve.

Location was excellent and cleaning staff were good . Everything looks clean

My hubbby who is 81 year old had a fall in the bathroom and the towel which was kept on the floor was slippery. I reported to the front desk and she said sorry but was laughing. I didn’t find anything funny as my husband has sore arm and feet . Apart from that when. We were checking our few staff was standing and didn’t help us with the luggage to but in the car . A guest who was standing outside helped me , it’s a 5 star hotel but staff are not very friendly, in other countries staff run around to help us out . So it was quite disappointing.

The convenience in location to Taksim square and Istikal Street. The comfortability of the carpeted rooms and hotel itself. The warmth of the staff in their pursuits to ensure your comfortability.

The cleanliness needs to be improved. My room could have been cleaned better and even though I mentioned it at reception, nothing was improved. The table counters needed to be wiped, sprayed and cleaned thoroughly. The mini bar fridge need to be cleaned as it was dirty. When I left my used glasses in the bathroom and room, they were not taken and replaced with new clean ones. When I got back to my room everyday, all that was done was my bed was made and a new towel was added. I do think this hotel to better improve their cleaning services and with that improvement, I believe they will be amongst the top hotels in Istanbul. Please advise and improve accordingly.

Heartfelt Thanks to the Elite Hotel Team I would like to express my sincere appreciation to Elif Arikan, Guzel, and the entire staff at Elite Hotel Taksim, including Ferhat and Aziz. Dear Elif, you are an exceptional concierge manager who consistently provides the highest quality service to the guests. I want to take a moment to express my heartfelt gratitude for the incredible support you provided during our stay. Your kind heart and willingness to assist others shine through your beautiful smile. It truly made our experience memorable. Dear Guzel, I would like to convey my gratitude for the exceptional assistance you provided throughout our visit. You truly excel in your role, always going above and beyond to help guests to the best of your ability. I will always remember your gorgeous smile and kind heart. Thank you all for your kindness and assistance during our stay and making our experience so memorable!

Everything was amazing !

Rooms were clean, hotel had good facilities, breakfast had good options, staff were friendly, rooms cleaned daily.

Entrance to hotel is not wheelchair or buggy/pram friendly, while it has a step-free access, it is very steep and on a rainy day, very dangerous. Also, we got a wake up call really early in the morning when we didn’t request or expect. Our floor smelt of smoke pretty much all day but since we were outside for most of the day, it wasn’t really an issue.

Miss Guzel from guest relatiom was great and very very helpful. I advice every body to contact Miss Guzel relatind to Istanbul tourist side

cleanless

The staff were extremely helpful and hospitable for a first-time visitor like myself. They were always willing to advise me of places to visit, book taxis for me to my meetings among others. I found my stay very comfortable and will definitely visit again. Specifically I would like to single out Feride, Aziz, Yuksel and the kind lady cleaning my room (I did not get her name).

The heating in the room was slightly higher than my usual expected temperature but was ok when I opened the window.

I travelled to Istanbul yearly , as a member of Hilton I always lodge at Hiltol with my family , once I traveled single ,, than I booked at Elite world taksim , the excellent service I received from the front desk officer one lady Miss Guzel convinced me to book again and again at Elite World , and I informed my colleagues in the diplomatic sector in Accra of the good service they can receive at Elite world ,, I gave miss Guzel's name to them,, also the service from one gentleman Mr Yuksel was also very good .

I didn't like that at the restaurant they offer tea free as part of the buffet but turkish coffee you need to pay for it in a five star hotel ????