The staff of Grand Hotel Hilarium Hotel were outstanding. Although it's a 3 star hotel, the customer service was at par to 5 star hotel. The hotel price included breakfast which made it attractive for our group of friends. Breakfast included variety of salads, cheese and continental food. Everything was fresh and chef Abdul Raheem made sure that it was of high quality. Derya and Eda were always smiling and welcoming the guest for breakfast. Cleanliness was the utmost preference of each and every staff member of the hotel. Mr Hassan and Duzgun were very helpful and organised a tour to Bursa and Cruise Dinner at a very affordable prices for 22 people with transportation and guide. Lastly, I would like to thank Mohammed our bell boy for assisting us. Highly recommend if you are going solo, in a group or with family either for pleasure or business.

They have good staff, specially Mr. Murad and the manager Ercan. They helped us and were very nice

Swimming pool wasn’t available during my stay

The staff ready to help you with anything,very polite .Excelent service,the breakfast perfect.We was very comfortable and all family we was like the treat the was give us.Thank you..Hope soon we repeat our experience and have a perfect estance how we was have in this great hotel.

The hotel is in a very nice location. Very close to metro and tram. The staff is very helpful. We would love to come again

Breakfast is very good

The fridge in my room was not working and air conditioner also

It is in a very good location. We thank the staff for their help.

everything was great thank you.

The room was nice n clean

The breakfast need bit adjustment

loved the rooms being cleaned EVERY day with fresh towels provided daily

Not informed of the pool being cold water

property needs little bit of refurbishment..

lights needs to be more bright.,

Comfy bed, very good WiFi

Room looked old. Needs renovation