Amazing view, close proximity to the beach. Abundance of restaurants and entertainment. The swimming pools are stunning. Especially we'd like to note how remarkable Ficus bar was - awesome drinks, amazing crew, fabulous location.

The customer service is unacceptable. Our room cleaning was missed a couple times and we had to escalate that to receptionists, with little success though. Some waiters wouldn't serve us well at the dinners, cherry picking customers who would tip them, in particular, Germans. Cocktails were in general pretty cheap and low quality, topped with artificial syrups, which I consider inappropriate for the price we'd paid for our stay. On our last day we wanted to extend our stay at the room, having asked that beforehand the day before, but we were refused with a vague reason that all rooms were busy which couldn't be true since the hotel was barely half packed.

Location and the all inclusive facilities were really good with a wide range of activities.

We were supposed to check in at 2 pm, which is the check-in time,however,we got our room an hour later.When we did enter it,the cleaning crew was still in it.Also,the rooms also feel a little dated. Also, the taxi we pre- booked to go to the airport from a different taxi company didn't turn up. The hotel reception staff was kind to arrange another taxi for us. We paid the taxi fare at the hotel reception. However , on messaging the hotel ( online) to get a receipt for the taxi ( as requested by the booking company for the taxi fare refund), there was no response at all. Due to that, we never got a refund from the taxi bookings company.

The staff were all very polite, pleasant, and helpful. I liked the hotel facilities which were cartered really well for both kids and adults. The food options were great and with a good selection of drinks.

I had my family staying in another local hotel, and we were not allowed guests despite them having their bracelets for their hotel. We ended up meeting outside more and ate out more and therefore didn't benefit the hotel all-inclusive deal fully. Otherwise the service was excellent

Nice food choice, clean rooms, good entertainment for children

Shower didn't have a door, so the water was often all over the bathroom floor. The hotel is on the hill, so there are elevators that go to -4 floor. These elevators are often busy, so you have to wait. Unfortunately -4 floor is not the sea yet, you have to go down almost 2 floors more to get to the sea. We lived on the floor 2, so we had to go 6 floors by elevator and 2 more floors by stairs every time we went to the sea, that's too much

The hotel has everything you would wish for!! They catered for all and had lots of entertainment if you wished to be part of it.

A little on the large side, meaning sometimes you felt overwhelmed by the crowds in the hotel. Was not able to get booked into any of the speciality restaurants. Must book this before arrival to guarantee spaces

This hotel is close to the side antique. Around there’s a lot of bars, restaurants. Hotel is clean have a big territory. Food and drinks was quite ok. We liked a lot the small Italian restaurant. Working people are mega friendly 👍☺️ Thd beach is clean.

We don’t like only the animation. It’s really poor. You have to change it a little.

From the moment we arrived, the staff were incredibly welcoming and helpful. Our room was spacious, clean, comfortable, had a great view. The hotel itself was beautifully maintained and offered , a delicious buffet, Highly recommended

We went in the winter season so some of the outdoor food facilities were closed.

Location and facilities were excellent.

It’s a huge hotel and I felt reception and guest relations could be more attentive to guests to help them navigate the property and resolve any issues that arise during their stay.

Exceptional friendly staff! Huge variety of food (but unfortunately in turkey there is a lot of pickled and oily food). The entertainers do a great job and there is always something to do, so it will never be boring.

The room is not completely soundproof, as you will hear people from the hallway. However, no sound from neighboring rooms!

Side Star Elegance is a really beautiful, clean and functional 5* hotel. The staff are all really pleasant.

The lowest main pool, cramped and noisy. But there are several other pools in the hotel area that are calmer