Check in wait was about 15 min with only one person and two staff assisting. We were tired and ready to take a shower when we noticed no towels were on the bath. I call the reception on my personal phone because the room phone was disconnected and they took time to answer to inform them I need towels. I waited like 25 minutes and no towels came in then decided to go to the front desk and I found the receptionist chatting with the 2nd shift receptionist and not attending the phone. He gave me the towels and ask if no towels were left in the room to report it. Hotel manager needs to pay more attention to this details and train staff on how to provide better costumer services.

The hotel's location was satisfactory due to the diverse culinary options provided by the neighboring restaurants. The 24-hour pharmacy conveniently situated adjacent to the hotel proved particularly useful when we required toothpaste at an inopportune hour. I experienced a sense of security both within the hotel and its environs. Recommendation: When exiting the hotel, travel a short distance and visit the establishment known as "Menuderia." The establishment offers a commendable culinary experience, particularly their menudo, and provides complimentary refills. On the menudo

The police checkpoint right outside the hotel. Killing vibes

The breakfast was excellent - surprisingly great. I thought it was going to be a cup of coffee and a donut. I was surprised. Actually, my family stayed there once before and convinced me to book it again. Yes, I would definitely stay there again.

The property is located across an outdoor mall.. to be honest, I had little trouble getting out of the parking lot. There is some series traffic on that street - and you must be careful when crossing the street.

Close to shopping

The ladies seem a little rude except one who does the cleaning in the breakfast area The guys were nice too. The bed is hard as a rock. My sheets were dirty

The place is really nice and taken care the free breakfast is really good for a hotel breakfast 😋 the offer complimentary ride to airport which was nice..would definitely stay again

We had to go downstairs for towels for the room had none and for whatever reason the phone didn't work

We are always welcome to our stay at the Sleep Inn in Tijuana, staff members are so professional and respectful to us, and always willing to help!

There is nothing we did not like, my family and I are always happy to book a room at Sleep Inn in Tijuana, every year we booked one or two nights at it,

Very convenient and easy to get too,security watching the cars.the room was very clean and tidy and the plus was you have an actual buffet style complimentary breakfast.i couldn’t ask for anything else especially for the price.

The location was convenient.

The lady that helps in the front desk has a bad attitude. I don’t know if she dislikes her job or the people but please train her or change her. Didn’t crack a smile once during my stay.

Close to the airport, not the best luxury hotel but does the job of your looking to get some rest and shower quick! It’s pretty decently clean and very quite. Staff is also very nice!

All the staffs are very helpful and welcoming

Everything was good