Very clean and quiet rooms. Really friendly staff. We loved having towels and robes provided. The hot springs were not overly chlorinated, which was nice. Loved having good coffee available in the room - with real coffee cups too! Nice to have a decent fridge in the room. The water temperature in the spa and pool was just right.

The spa tub is small. If the place had been fully booked, I can imagine that it would have been a long wait to have space in the tub. The hotel is right on a busy road so the traffic noise was unpleasant while soaking. The tub and the pool could use some TLC: broken tiles, cracking paint, etc. We would have enjoyed having the pools open before 9 am. Maybe 8am? We got charged a $17 fee when checking in for having booked through Booking.com. That surprised us.

- Clean and comfortable two-queen bed room was spacious and easily accommodated our family of four. The balcony was a plus, though it did face the road. - Full size toiletries in the scrupulously clean bathroom and large shower stall with glass screen (no shower curtain!). Also lots of space to hang up towels and clothes, and lots of space on the vanity next to the basin. - Swimming pool and hot tub were fed from mineral springs. Pool was on the small side for laps, but the water was amazingly warm. The hot tub was great for soaking away the aches after a day of walking. - Chilled water refill station was really handy for refilling our water bottles. - Easy short walk (5-10min) to cafes and restaurants on Lincoln Avenue, so not an issue that there is no onsite restaurant or cafe. There is a Starbucks coffee and hot chocolate machine in the hotel reception. - Lots of parking spaces in the complimentary carpark. - Friendly and helpful hotel concierge and staff.

- Really minor quibble: pool towels weren’t always available. - Room a/c was a little noisy.

Room was clean and had everything we needed. AC worked fine. Pool wasn’t really what I expected, but clean and fine. Starbucks coffee in the lobby was a great extra……

Didn’t like that they automatically had added the VAT to my credit card, even though I had already paid it through booking.com. I spotted and questioned it, and after I provided proof with by booking confirmation, they reversed the charge. Other people we were with also had this amount double charged but didn’t pick up on it at checkout.

It is a modern hotel; the room was large with a balcony, welcome reception, and easy parking. It has a dry sauna, steam room, jacuzzi, and swimming pool. It is a few blocks from the center of Calistoga; therefore, ideal for those who prefer to be in a quieter area but not too far from restaurants, shops, etc. Nice views of the mountains.

The dry sauna was not operating, and the "Springs" water in the jacuzzi was not hot enough.

Dusdee, at the Front Desk was attentive and accommodating. Based on availability, he upgraded me upon checkin which I was pleased with. The facilities including the room, pool and spa were clean. The bed was comfortable and I was impressed with the lighting in the room. I was pleased with the warm mineral pool and mineral hot tub. Walking distance to the center of Calistoga, which is small and quaint.

I didn't realize the pool was heated. I learned the cleaning crew turned off the heat in the pool so it was cool on my last day. When I asked a staff member to turn the heat back on, he did so but it takes a while for a pool to heat up.

Location was fine, my daughter’s room was so nice and spacious with the fireplace on the corner. Steam room was nice as well. Beds were comfortable and so were the pillows. Room was clean.

The first night we checked in, the hostess was not very friendly and told us we only were booked for one night and they were full so we’d have to find another place to stay. Luckily my daughter found the info and showed her our receipt but I would have paid for two rooms at the last minute somewhere else and then my rooms there were non-refundable. crisis averted but not because of the night hostess. She also was very rude to all the people in the pool so I heard a lot of guests mumbling complaints that the staff must have changed because they used to be nicer. Also, the hot tub and pool were very crowded so our adult kids did not partake and instead went back to their rooms.

Very convenient but far enough out of downtown that it’s not super busy. The grounds are very well. Kept the rooms very roomy and clean.

Really the only thing I didn’t like was one of the other guests running his drone and peeping on people. He was running his drone over the parking lot where I was and then it looked like he went over towards the pool and around the hotel grounds just a little creepy.

Nice updated rooms. Great atmosphere. Close to downtown.

It was almost 100 degrees when we checked in and it was 90 degrees in the room when we got in it and turned the air on. Having the air on already would have been nice. We were a later in the day check in, so sleeping that night was not the best as it was taking forever for the room to cool.

The staff was nice and helpful. Our room was very spacious and clean with a very comfortable bed. The location was great -- we enjoyed the quietness and calming surroundings. We enjoyed the short walk to the main street and cycling around the vineyards with the bikes provided by the hotel. The mineral pool was a delight to be in.

The steam room had a funky smell and we wished the mineral pool was warmer.

Great location in Calistoga with a nice balcony to relax and enjoy the view with a glass of wine. Nice helpful staff. Good car parking. Easy walk into downtown shops and restaurants.

The thermal pool and spa were nice to be in but very shabby with broken concrete around the edges and the area in of painting. Some maintenance would turn this into a 10 out of 10.