The water park is the reason for a family trip with our kids and grandkids. It is fun for all and the attention from staff toward our needs is a real differentiator. We happened to come at a time when it did not seem quite as busy as when we have come to this property in the past.

I feel like we were taken advantage of on parking. I am still sorting out charges but with all the charges it looks like around $50 day for all the parking fees. And, that is self parking.

There is a lot to do to keep everyone busy. The atmosphere is very beautiful and peaceful. All the food was delicious, even our very picky teenager was happy. All staff were very helpful and had wonderful customer service.

The bathroom in our room had some issues, like water leaking out of the shower door, and what looked to be mold in a corner on the wall. We also noticed some stains our bedding, which the staff took care of changing them immediately.

So many activities for kids, they will never get bored and the water park is wonderful as well with so many slides and different pools. The grounds are great to just walk around as well.

on the weekend the waterpark is UNBELEIVEABLY crowded. I highly advise going here during the week and not on weekend. We came in on wednesday and left sunday, the weekend crowd was a massive difference. If you go on weekend and are wanting to do waterpark you must book cabana. The cabana will at least help with wait for food and drinks but you will still have massive lines and crowd in pool. We booked cabana and its definitely worth it.

Loved the balcony, although both nights around 2am, I was awaken by noise from outside restaurant. I loved the room service, baggage service and valet. Loved the cozy fireplaces in the lobby. The food we had at the conference was amazing!! Loved the salmon and quinoa!! Nice, spacious room and bathroom.

The only thing I would change is having Starbucks stay open atleast until 4pm instead of closing at 2pm. All in all, I enjoyed my stay very much. It’s a gorgeous hotel!!

My husband and I stayed here for two nights for our honeymoon. We originally booked a regular king room but on check-in, we were lucky enough to be helped by Caitlin, who upgraded us to a suite on the ground floor! We were thrilled and loved the room - especially the bathtub and the private patio. We were also very happy to be in a quiet wing of the resort. The pools , restaurants and grounds are spectacular. The water slides are also good fun and the long lines move quickly. Looking forward to coming back here with family in the future.

The food and drinks are pricey.

Loved the king-size bed, bathroom set up with separate tub and shower (great for the kids). Kids loved the water park. With my happy hour group, our waiter was awesome, he handled our group with finesse. (8-20-23, Claritycon)

Drinks and food were pricy but it is a resort. Visitors were a bit testy-if you are on vacation, just slow down and relax. Sofa bed was dreadful, very uncomfortable, you could feel the springs on your back. Water park was a little overrated, costly when you look at the overall price for one night.

I realize it was a busy weekend at the resort so I appreciate that the resort was fully staffed. Even with all of the people and a fully committed hotel, the staff was very friendly and helpful!

The linens on the pull out couch were dirty and there was something "crusty" all over the blanket/bedspread. The TV in the room was horribly outdated an the picture quality was terrible (especially when watching sports). Also, the TV remote control did not work.

We loved everything about or stay. The property was beautiful, rooms and all amenities were fantastic. The onsite restaurants were all wonderful, and really went out of their way to accommodate a food allergy. We cannot say enough about how great every member of the staff was.

We loved having connected rooms!! We loved the pool area and slides! Everything was very clean! The rooms were clean and comfortable. The grounds were beautiful! Wish there was a play ground or something for days that it was too cool to swim.

We didn't eat much at the resort because the children's options were about as much as adult options. When you have children who eat one bite of toast or 3 chicken nuggets, paying $20-$30 for buffet or lunch is way too much. The food was good that we did eat for adults though.

Pool - Quality and taste of the food was very good. Service was very friendly Room Service - Took about an hour but very good Velocity - Happy with service and food,

Housekeeping - They did not make it to our room on one of the nights and after we contacted the front desk and requested towels to shower for the evening. Housekeeping did show up eventually at 9pm but my girls were already in bed,