View was wonderful, the beds were comfortable and the breakfast was exceptional. The staff was extremely kind and helpful. The free shuttle across the river was a great bonus giving us easy access to the mall and the skytrain. The location is perfect.

Not your fault but the taxi driver to airport cheated us. Your team told us to add the cost of the toll way to the price of the taxi whcih we gave him and then he never took the tollway but kept the money. I suggest your staff tell clients to give the driver the toll way money at the point at which the taxi actually pays for it otherwise they will not take the tool way and will keep the money.

Typical 5 stat hotel, good location on river with free boat to huge shopping mall across the river. Solid breakfast with good view. Pools and gym very good. $8 taxi ride to all interesting temples, party areas, and night markets. Starbucks next door as well as a pharmacy. Beds very comfortable. Shower pressure good and safe flooring. 7-11 3 minute walk for cheap water and soft drinks. Would def stay again.

Front desk staff could have been more accommodating and less condescending.

Lovely large rooms, good value hotel. Two brilliant swimming pools, although the water was a little too hot to swim in (partly because the weather was 39C). The gym also has excellent top-of-the-range equipment. A huge range of breakfasts to choose from (European, American, Japanese, Chinese, Thai).

The lobby was always packed with big groups of people travelling together and there was often a queue for the reception desk. The breakfast room was so packed and there was often a queue of people to get in to breakfast. It felt a little overcrowded.

This is my second time staying here for a staycation. I love the place and the location. However, this time I felt that some quality standards had dropped compared to my last visit. For example, it seems like the staff didn’t fully check if all the room facilities were working properly — my table lamp wasn’t functioning, some plugs didn’t work. Additionally, some of the front desk staff didn’t seem interested in assisting Thai customers. I asked a few questions about BonVoy points, but they acted like they just wanted to end the conversation quickly.

The hotel's location on the riverbank is excellent. The hotel has a free boat service all day long to the other side of the river to the shopping center and the airstrip station. The hotel is a slightly old-fashioned luxury hotel. The staff is really friendly and professional. The public areas are stylish and in good basic condition. The riverside terrace and restaurants had been renovated since my last visit. The hotel has really good restaurant services. The pool areas are sufficient and well maintained. Good-sized rooms and excellent beds. Room cleaning is good. A varied basic breakfast.

The hotel as a whole is a bit old-fashioned. The public areas are in good condition, but the rooms could use some new decoration. The rooms are worn out. The breakfast restaurant is noisy and unsettled, the interior is like a gas station.

We had a marvelous stay at the Royal Orchid Sheraton. Our favorite thing was having a direct view of the river and the IconSiam Mall. It was endlessly entertaining with the beautifully lit boats going up and down the river in the evenings. The hotel provides a frequently scheduled ferry service to both IconSiam and the Central Pier (Sathorn). Our room was large with a desk & chair plus a relaxing chair with ottoman. The bathroom had a deep tub for rewinding after a day of sightseeing. Next doorstaff was friendly and helpful and they even brought in a hotel safe for our room and installed it within 15 minutes of asking. Next to the hotel is a mall with various shopping choices and outside the mall is a 7-11 mini market and a pharmacy. A good wifi service was available without any dropouts during our 8 night stay.

The water temperatures in the shower fluctuated quickly from hot to cold making showering an unpleasant ordeal. The TV choices were of medium quality. I wish they had streaming set up for Netflix etc.

Thr breakfast and buffet evening meal were of high quality enjoyed by all the family

Was not advised that the ferry stops for an hour at lunch time

Room views where exceptional, the location was fantastic for reaching tourist locations by ferry and short walks. Choice of restaurants was great, breakfast was relaxed and staff attentive with a wide range of food that would meet majority of taste.

One piece of criteria very important for us is a quality comfortable bed, whilst a good average bed needs to match quality of views, service, food and location. This needs to be improved as per a lot of hotels, but this is improved a couple levels higher you have the next level.

We have been travelling to Bangkok for the last 25 years and one of the first hotels we chose for accommodation was the Royal Orchid Sheraton because of its proximity to the river, its facilities and its reputation as one of the best hotels in the city. We have stayed here about 20 times since and returned this time for the same reasons. We travel extensively and this is probably our favourite hotel in the world. It’s like coming back home. The comfort factor, the fabulous staff, the beautiful pools, gym and restaurants make the standard for the price hard to beat. We had the great pleasure of meeting David Lance the General Manager and Marco the Executive Chef on this visit and we were able to give them some very positive feedback about the great service we had experienced. Thank you Royal Orchid Sheraton. You never disappoint us and we can’t wait to visit again.

Nothing because any problem is fixed immediately by the fantastic staff members who try so very hard to make your stay perfect.

The pool facilities were first class and the staff were fairly attentive. The boat taxi was exceptionally well run and proved extremely useful, especially at night. The range of food on offer at the breakfast and dinner buffets in Feast was incredible.

The food and drink prices were ridiculously overpriced. The dinner buffet prices at Feast weren't advertised anywhere other than the elevators (?!) and we got badly stung on the first night when we arrived, as we didn't know it was the most expensive night - no wonder it was almost empty! The beers were about 300% more expensive than anywhere else, which seems a bit unnecessary when you're already paying a premium for your room.