Staff was very flexible, ae we were changing dinner to lunch,it's pretty busy both times so I guess it didn't matter to hotel much,also a bit out of place that literally everyone asked to leave them reviews, oh and we got free upgrade so really we felt a bit like pampered to honest,we used all facilities in spa was fantastic, pool and flat and whole stay was fantastic,Khalifa park around corner was brilliant to visit

Location to everything was a bit of a long drive,no malls,the fumes from road,but didn't matter too much because of all amenities were in the premises

Great value for money, location was a bit out of central Abu Dhabi but a quick taxi ride to anywhere so not much of an issue. Breakfast was amazing. I'll say the hotel was probably a bit more than what we expected and the staff were very good and attentive.

We booked a 1-bedroom apartment for 4 but there was only one bed in the room, I would have expected at least a sofa bed in the living room.

The 3 bedroom apartment is spacious with good facilities. The kitchen is well equipped. All rooms have their own bathrooms and good sized wardrobe. The living room is spacious and is split into a sitting area and dinning area with a balcony and floor to ceiling windows.

The breakfast was okay, nothing too special. Could improve the quality of the food and coffee. The breakfast staff are not as friendly nor very family accommodating as we hoped. Room service food quality/taste can improve. The pool is standard nothing special but the kids were happy about it.

The HEART customer service where the team were empowered to solve issues really helped. The staff, particularly, Yevgenny in reception and Sunjith of the porters were a joy to deal with.

The complex blocked out all the warmth. The key cards constantly required updating because the electronic or magnetic signals didn’t work.

Amazing apartment for big families. Great service. Cleanliness of the hotel. Sangita was very helpful and provided great housekeeping services.

A rude staff at the reception who didn't even allow 30 mins of late checkout. We were there for 6 nights and we were total of 6 adults and 2 kids, we were asked to leave at 12 PM and all our cards were deactivated.

Food options were good. Breakfast buffet was quite rich. Staff were very friendly and helpful. Good spa, great pool.

Our original reservation via Booking.com was cancelled and no one informed us, so when we arrived we found out that we have no reservation... luckily we were able to make a new one on the spot. The price differential between Booking.com prices and facility prices was huge. The location is not very central and not close to almost anything of importance.

The apartment was clean and great Very good service The stuff was very professional and friendly The massage from the spa was great

Just that The location does not have many shops or restaurants nearby Because the renovation on the main road in front of the hotel, it has become difficult to get to the hotel The food from room dining is limited

Service was great. From the car valet point to the cleaning of the room, the staff at the reception - everyone was just a great ambassador of Rotana. We had a good time. Good value for money too. Met my request.

More kitchen utensils in the apartments perhaps.

This is my second staying at the hotel and it’s been amazing friendly staff clean rooms and they’ve amazing facilities we enjoyed the delicious food room service and the ginger restaurant Big pool and definitely we’re staying there again next time !

All staff were friendly and went above and beyond

The fact that we booked for 2 adults and 2 children... bit then when we got there there was a bed for my girls.. and to be told there was a charge for another bed. You can't say it's suitable for a family of 4 and then charge for an additional bed...... need to make that clearer if that the case.