Where do I begin 🥰 This was always going to be a special holiday because we were surprising our daughter for 39th birthday but from the very moment we arrived to the moment we left - it was turned into a memory of a lifetime ❤️ Never experienced such amazing customer service from start to finish. For us - a hotel & its facilities are important but the main thing is the people and you exceeded every expectation.👏👏👏

It’s a very minor point and in no way had any negative affect on our stay but the buffet food ( which was unbelievably amazing in terms of choice and quality) could have been improved by making the hot food hotter. It’s a difficult issue to be sure but perhaps a microwave or 2 situated along the hot food section would be useful for reheating food??? 🤔

The room was lovely, clean, well equippped and the bathroom/shower exceptional.

The room unfortunately was opposite a building site, so although we had a sea view if looking to the right, to the left was a noisy construction site with 24/7 generator. The double glazing was very good so this didnt bother us in the room, but we couldnt use the balcony due to that.

Location and view

room is dark and the toilet doesn't have door

Everything

Nthng

Best hotel Jahangir is the best guy he’s very helpful

Especially the staff of the hotel is extraordinary. Our little daughter had a birthday and all the hotel staff was done everything to keep her happy and surprised. I would like to send apecial thanks to Mr Brian at the pool service, he was so interested with us and was very kind

Nothing. Everything was more than great.

I enjoyed from the moment of arrival with the bellboys who are super genuinely warm and start a great interaction with you that makes you feel so welcome, the check in process with Ahktar (sorry if it's miss spelled) which was super thorough and warm, Diana in the lobby with a warm smile and ready to help, the spa facilities were outstanding, but the massage from Jenny was trully the best I ever had, all details are taken in consideration from the comfort of the bed, linen, temperature, light and the skills and experience from Jenny to carry the treatment. Also, a great addition was the Davines line for room amenities.

I would suggest having allocated beach beds for in-house guests, and the wet deck pool could use better maintenance and cleanliness.

The hotel is great! Awesome room layout with a great balcony and amazing beachfront. Staff are one of the most friendly/professional and helpful (Frida stands out as the hardest working and most helpful front staff)

Staff were fabulous and very personable. Spa was very good. Amenities on the whole were excellent. The adult only pool was very good.

The dining room at breakfast was very crowded and we had to wait most days for a table. It might be a good idea to have an adult only dining room away from screaming children throwing food everywhere and leaving tables in a mess.

The staff were absolutely wonderful. They were really accommodating of special requests and never made it seem like it was a big deal or was troubling them. I have never received better service from a hotel than the W on the Palm.

There is not much I didn't like at all. Since I did come with a newborn it would have been nice to have more sound blockage from the party on the rooftop however it was still significantly blocked up due to the double-glazed doors to the balcony.