The hotel contacted me a few days prior to my stay to confirm my travel arrangements and inquire about any specific needs I may have had, such as dietary restrictions or transportation services. This was a thoughtful gesture that was further confirmed by an email.

I can confidently say that every aspect of our experience was nothing short of royal treatment. I cannot think of a single thing that I did not like.

The location and cleanliness of the property. The staff are friendly and welcoming and whatever you’ll ask they’ll make sure to deliver it. It was my wife’s birthday so we had a greeting message from the hotel Manager Mr Hani and was warm welcome. Amira Shawky was an amazing host before arrival to our checkout she was welcoming and accommodated all our requests. Sara made our check-in process very simple and explained all amenities and facilities of the hotel perfectly. Thanks for this amazing experience

Nothing

We had a wonderful experience at Kempinski! Everything exceeded our expectations—the staff were exceptionally friendly, and the service was impeccable. The breakfast offered a wide variety of options to suit every taste. Our room was spotlessly clean and well-maintained. We cannot fault this place in any way. Special mention to Ms. Milena at the reception who was incredibly helpful, kind, and provided amazing service. We are already looking forward to our next visit. Thank you to the entire reception team for their kindness and professionalism.

The view to the palm and sea was amazing. The breakfast was amazing as well. The receiving when we arrived was also amazing and the guide to the suite was really nice. The beach was nice and not crowded.

Classic loopy and decorations. Some of the staff (two) of swimming pool were rude when we asked some towels and my kid was swimming.

The stay was really amazing. There was some little issues which was solved immediately by the active duty manager Ms. Amira Shawkey. She was very cooperative, friendly and essential. that’s why we extended our stay. We will come again and again for sure. Salman

All was perfect

The hotel is very family orientated and one of the best I have experienced in my many visits to Dubai. The housekeeping team managed by sidiq were great. The ladies in Red were very attentive and really put customer experience first. The breakfast restaurant team where also exceptional.

The beach was closed due to government works however the hotel did very well to please guests in providing access to other hotel beaches. It didn’t bother us as we used the pool.

Amazing hotel, i really injoined with my family

Nothing

1-The best part was the staff at the reservation and front desk, very friendly and helpful 2- Room size and facilities very good and up to the standard i was expecting 3- Room service staff are exceling in provide you with what you need 4- The breakfast staff most helpful and joyful, service were excellent

Restaurant and breakfast area, Unfortunately the choices of breakfast is way below the standard of the hotel, need to enlarge the food area if possible and add a lot more to the choices of food available

We recently stayed at Kempinski for a family vacation, and it exceeded all our expectations! From the moment we arrived, the staff made us feel welcome and went out of their way to ensure we had everything we needed. The rooms were spacious, clean, and perfectly suited for our family. The kids loved the bunk beds, and we appreciated the thoughtful touches like extra blankets and pillows. The hotel’s location was ideal, with easy access to local attractions, and the view from our room was simply breathtaking. One of the highlights was the on-site restaurant. The menu offered something for everyone, and the food was delicious. The kids especially loved the breakfast buffet, and the staff were always attentive and friendly, making mealtime a breeze. The hotel’s family-friendly amenities were fantastic. The kids had a blast in the pool, and we all enjoyed the game room. There were plenty of activities to keep them entertained, giving us adults some much-needed relaxation time. Overall, Kempinski made our family vacation unforgettable. We can’t wait to come back next year! Highly recommend this hotel to any family looking for a comfortable, fun, and relaxing stay.

The hotel was in a quiet location and was very relaxing ambiance. I was waiting for my ID card to arrive and the concierge Mr Rahman was so helpful and coördinated when the courier would arrive. Hé literally took the stress out of my hands. The second conciërge was very helpful arranging a car rental and nothing was too much for them. It was my birthday while i was in the Kempinski and on my arrival i found a delicious birthday cake in the fridge and rosé petals over the bed. This made me feel a birthday girl. The breakfast was amazing, from fresh fruit to fresh Juices to all kinds of egg dishes. The quality of the food was excellent. The staff at breakfast were very friendly and professional at the same time. They were very attentive and remembered what kind of coffee you drank the day before. I got the idea everyone in the hotel were passionate about their work. The atmosphere was very positive. The night manager Mr Mohamed was very efficiënt and helpful in taking care of my needs. I would come back to the Kempinski and bring my mother as its a very comfortable place to stay while in Dubai.

I really cannot think of anything.