The breakfast is top notch....my goodness! Great value for my money. Everything is more than I expected. This is going to be my go to hotel for each visit in Dubai. Special thanks to Godfrey and Agaba the Butlers

The drinks in the room should be complementary. We had to pay for the water in the rooms....but that didn't ruin our experience. We had a beautiful stay

Wonderful brand new hotel with very friendly and helpful staff. liked the cleanliness and the comfortable, spacious room with its beautiful view over the gulf sea and the palm island. Excellent room amenities. the bed was very comfy that you don't want to wake up, and i even got up late that day. A very positive thing that the room TV is smart, so you can play Youtube or Netflix. Excellent room service, taking care of every detail.

The hotel entrance is very crowded, i took 5 to 10 minutes only to reach the hotel door when i arrived at noon.

As I arrived very early in the morning, the staff was kind enough to provide me with a room on arrival. It made a great difference as I came from a very long trip

Fast check-in Connected to the mall Professional Concierge and welcoming Variety of dining Options Location is good (beginning of the palm) Nice Spa services

Our bathroom ceiling was damaged and there was water leakage , which took them 2 days to fix it. no direct access to the beach however there was shuttle services. no balcony small lobby

Very nice structure and good services. Breakfast service in-room was superb.

Although the room was supposed to be soundproof, we could hear the tv or radio of the room next to us all night long!

Connected with Al Nakheel Mall and close to Golden Mall and not far from the beach and tennis court

There is no golf cart to transport to the beach and tennis court

From start to finish, this was by far the best stay I’ve ever had. Everything exceeded my expectations, but the breakfast truly stood out—it was absolutely exceptional, one of the best I’ve ever experienced anywhere in the world. I can’t recommend the almond croissants enough—they are simply to die for! The service was outstanding throughout my stay, especially at the breakfast restaurant. The staff were incredibly attentive, friendly, and made me feel genuinely welcome every single morning. A heartfelt thank you to the amazing team members who made my experience so memorable and ensured I’ll definitely return: • Cheeny – always with a warm smile and incredible service. • Joyce – your attention to detail and kindness made my mornings. • Alexandra – thank you so much, you truly helped me a lot! • Musharaf (butler) – always one step ahead, professional and thoughtful. • Godfrey – your service was seamless and made me feel at home. • Manoj – thank you for your energy and dedication. • Suranga – always helpful and courteous. • Lina – thank you for your kind and generous hospitality. • Muna – thank you for earlier check in Looking forward to many more visits. You’ve all set the bar very high!

My partner and I absolutely loved our stay here. Our room was very spacious, clean & comfortable. We appreciated the attention to all the little details, such as the lovely toiletries, turn-down service, daily cleaning & replenishing water & towels etc. The gym was phenomenal - it was stocked with diverse and modern equipment and a great view. The breakfast buffet selection was huge and everything was absolutely delicious - honestly one of the best breakfast buffets we've ever seen. Room service was also excellent. We cannot rave enough about every staff member we encountered - not only were they attentive and exceptionally good at their respective jobs, but they were also genuinely friendly and made us feel at home. Also we loved the location in Palm Jumeriah. We highly recommend this beautiful hotel and would not hesitate to stay here again- it actually lives up to its 5-star status!

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The hotel was very clean and beautifully designed, and it has several great features. It is connected to a shopping mall, which is very convenient for dining and shopping. The hotel also provides free transfers and complimentary access to the Kyma Beach Club, which we absolutely loved, as well as a discount for the rooftop pool. Another big plus was the butler service, which allowed us to handle any questions or requests through messages, making our stay much more comfortable.

There was an unpleasant sewage smell in the room, which affected the overall experience. Additionally, the parking near the hotel is always very busy, with large crowds of people and cars around the building and in the lobby. I know that it’s typical for the location, it’s not ideal if you’re looking for privacy and quiet.

The design of the hotel and the services were great, the staff in general were excellent, well spoken and helpful.

My one issue was the checkin, I always book a room for 1bed for me and my partner and it’s abit embarrassing when the receptionists mentions my room (one bed) and asks me if I want to change to 2 beds. The booking is done so unless I the client don’t request a change you should maintain some semblance of privacy and not mention such things. It’s an Arab / Muslim country and I don’t need to keep getting looks from the lobby because you’re announcing my details. It made me very uncomfortable.